Broadband Genie is an independent comparison service for home broadband, bundled TV and phone packages.
As well as saving you time and money, we help you find the best deals available, including packages that come with rewards.
These are usually in the form of shopping vouchers, pre-paid credit cards and bill credits.
Rewards are issued by providers, not Broadband Genie, but we're happy to help if you have concerns or queries.
Read our FAQs below for answers to common questions:
Broadband Genie Vouchers
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I’ve purchased a Broadband deal with a voucher, what happens now?
First of all, thanks so much for choosing to use Broadband Genie!
Before you get your voucher, you'll need to wait for the provider to confirm your sale and pay us a commission. This is what funds your voucher.
Broadband Genie does not issue your voucher. Each provider uses a designated reward company.
This can take up to an average of 120 days after your broadband has been installed. While it may feel like a long time, this it because you need to have had your broadband installed and be out of your cooling-off period. Otherwise, it would be possible to cancel a contract and still receive a reward.
Your provider won't issue your voucher before this, so we ask that you're patient.Ahead of time, we recommend you add [email protected] to your email contacts or email safe list.
This should avoid your emails getting lost in your spam.
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I'm worried my sale didn't go through properly. How can I check?
We'll be happy to help, and offer you reassurance or extra guidance. Please feel free to email us at [email protected].
To help us answer you quickly, we'll need the following information:
- Your name
- Your chosen provider
- The email you used for sign-up
- Your contact email (or any other emails you may have used)
- The package you signed up for
- The date you signed up
- Your order number
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It's been over 120 days since my broadband was installed and I haven't received my voucher. What should I do?
If it’s been more than 120 days since your installation, you can email us at: [email protected], and we'll be happy to help.
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How will I be sent my voucher?
Once it's approved, your voucher will be sent to the email address you gave us when you registered. If you need to change this, let us know by emailing us at [email protected]
To make sure your voucher doesn’t end up in your spam, please add [email protected] to your contacts.
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I found a deal with a choice of vouchers. How do I pick one?
Rewards that come with a choice of retailers are usually issued by Giftcloud.
When it's time for your voucher to be issued, Giftcloud will email you asking you to pick your chosen store (or pre-paid Mastercard). You don't need to choose in advance.
Once you've received that email, and you've chosen your retailer, it will be issued instantly.Remember, this can take up to 120 days after your installation.
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Can I change my voucher?
Unfortunately, once you’ve chosen a voucher, we’re unable to change it.
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My voucher has expired, what do I do?
Once your voucher is emailed out to you, you have 90 days to activate it, before the code expires.
Unfortunately, we won't be able to issue a new voucher, so it's important you spend this in good time.
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My voucher is lower than I expected/ not the voucher I wanted
Does something not look quite right? Please contact us at [email protected].
Other Rewards
Sometimes, we display offers that are managed by the provider or another third-party company, these include bill credits, reward cards and vouchers.
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Giftcloud Rewards:
If you found a voucher deal through Broadband Genie and the deal mentions Giftcloud in the confirmation email or terms and conditions, email [email protected]. They’ll be able to help you out!
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BT email and link etc.
To claim your BT reward card, please visit: BT Reward Cards and Gifts. If you're having any issues, you can email [email protected].
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Plusnet more info:
You can find more information about your Plusnet reward card here:
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Bill Credits and first month(s) free
For any information on a bill credit or a month(s) free promotion, please contact your provider directly.
Contact us
Still haven’t found the answer you’re looking for or just want to chat with one of our Genies?
Get in touch by emailing [email protected].