EE Home Broadband Reviews

Retro style is fashionable in many areas, one can buy retro cars, clothes, furniture even wallpaper.
Lovers of nostalgic styles will be happy to note that EE have now launched their retro internet package. With EE "Broadband" you can now experience the internet as it was in the good old 1990's with abysmal download speeds and repeated dropped connection for seemingly no reason what so ever. hurrah I hear you say, for how long has the word buffering been missing from our lives. The excitement of waiting for a simple email to open, the near stalling of your connection when six o'clock approaches. Its all back with EE's internet package unfortunately they seem to have missed out the old 56k dialling tone which is a shame but otherwise its the complete experience of historical internet access.

This is the worst customer service encountered for a long time, possibly ever. If you have any problem with your Internet service from EE expect seriously bad service, particularly if it involves them having to work with BT to sort the issue out. Also, their attitude to one customer with one issue is appalling, although you might not initially realise you are just being fobbed off, at the time, you do so after a while, as you come to know you are getting nowhere in trying to get your problem sorted. EE are massively defensive about their service and I think they may have deluded themselves that it is acceptable. I would advise any prospective customer to be extremely cautious about using EE, because of the very bad experience I have had with them.

Worst ever seen!
I signed one thing in the contract and they charge me another one...then I need to spend money to call them and try to correct theris mistakes.
Still waiting to receive my 10£ deposit back, which they said would be paid in the first 60 days of the account going live...

I have broadband and home 'phone from EE - When they first connected the phone line, I thought all was well, I was happily making calls and the BB although slower than anticipated was OK, after a week or so I did wonder why I wasn't receiving any calls and then a friend called my mobile to say that she couldn't get through on my landline.I contacted a barely comprehensible man on their technical service desk and eventually after a number of calls (don't believe them if they say they'll call you back) the problem was fixed.

3 months later the problem has returned but it is worse this time, if you call my telephone number the call is answered by a stranger, someone I don't know, they are presumably getting my voicemails as well. The ever unhelpful technical support agents have told me (again after a number of phone calls with uninformed time wasters - "Computer says NO") that to get it fixed I need to take a day off work for an engineer to visit my home.

I can make outgoing calls OK and the caller ID shows it is my number but having called my number I got to speak to a man who confirms that his number is not the number I dialled. This is so obviously a problem in the exchange or conceivably in the street cabinet, I don't know why I need to lose a days earnings for a 'phone repair that shouldn't require access to my home.

I am told that if I cancel my contract they will charge me £72, which for a service they can't provide seems ridiculous, actually it feels like theft.

Unless you are confidant that everything will be perfect with your EE products you be mad to have anything to do with this bunch of incompetents.

Absolutely the worst customer service experience I have ever had or could ever imagine.

I had no problems with the customer service when transferring over form talktalk to EE broadband, except they forgot to inform me when my broadband was ready for use, as they said they would.
The broadband itself is pretty useless and I wish I had just stayed with talktalk. Its ok for general browsing, but even that can be really slow sometimes. Absolutely useless for watching or streaming videos though, its not even worth trying with the amount of buffeting, stops and starts. Overall, I am very disappointed with EE's broadband, not what its made out to be in the slightest.

Would not recommend going with EE took package out in April, paying for 12-14mbs currently receiving 0.78mbs. Phoned up countless times, to which every time I phoned they gave me a 'free month' of non working internet. Problems have never been resolved. One call centre employee told me 'I don't understand your problem you are receiving free internet' wether it be free or not I am not receiving a service, I refused to pay, as I am not receiving the service I took out, I have been told there is a break in my line, a BT technician came out, I watched him eat his lunch outside my apartment block- he was sat there for 1hr 20mins then drove off. Supposedly I am due compensation from EE which I am still to receive. When I do phone to try and resolve my broke internet they have me jumping through hoops going onto various websites and are not willing to do anything them selves, when I complained about phoning the 0845 number the rude under qualified employee laughed and said he would reimburse me my £3.45 for being on the phone for 1hr9mins. Overall dissatisfied and majorly regret going with EE, 6months since joining- still no internet, therefore causing me to fall very behind with a £2500 course I am currently doing. Was also told today that I am only likely to receive between 2-4mbs when this is not what I paid for. As they are not following their part of the 'contract' I'm sure there is a way to egg out of the contract without paying them a further £35 cancelation fee. To say I am disappointed is an understatement!

I purchased the package detailed and was delighted with the speed and reliability initially. However for over a month the speed has been dropping as low as 0.41 Mbps, bearing in mind I'm on an up to 49.7 Mbps fibre connection. EE continue leaving me voicemails at 5.00 pm after I e-mail them, informing them I work until 5.30 pm and can they contact me at 7.30 pm. On each occasion they agree to that, then call at 5.00 pm stating they are unable to assist me because they can't get in contact! Next stop is Ofcom.

Awefull, for watching films constantly having to refresh. For online gaming latency so bad could not interact. Customer service repetitive with regards to performance of service. when I wanted to relinquish my contract they said I hadnt complained enough. Calling meant waiting in quees for twenty minutes at a time to finally be told department was closed. On the odd times I got through I would be cut off, allafter an 9 hour day at wor to come home and have to spend two hours on the phone with EE to diagnose problems with service and to relinquish my contract. service is terrible they ar offering a service they cannot deliver. Would not recommend in my wildest dreams.

I recently joined EE broadband and that was my biggest mistake i ever made. My line didn't go live when it was meant to. I had to keep ringing them. Every time i have rang them customer service has been very poor and it has taken average of 40 mins to get through a customer service. I thought Talktalk was bad but EE are even worse then Talktalk. Wouldn't advise anyone to join them. I am very disappointed with the service

Absolutely shocking service from EE. Nearly every day i have to re-set my broadband router before waiting a few minutes for the connection to re connect. After numerous phone calls complaining all they do is say that the router is changing receives regular updates and this can cuase it to require re setting. This is the third router we have received and the problem continues! EE refuse to allow us to cancel our contract unless we pay the 'buy out' charge which is disgusting considering we havent actually been receiving the service that we have been paying for for over 6 months!

I would never never use EE agin. Initially I was given a price and a date for the installation and it did not happen. I was charged more and the engineer did not come. I had an email welcoming me and giving another date. The engineer did not come. Thus meaning I had now waited in, taking time off work twice. I went into my local EE store and a member of staff rang EE and they gave another date. The engineer did not come. After approx 2 months the engineer did come and since then I have had terrible broadband and telephone line. I phoned and complained and the person went through some checks saying she had changed the settings. If I have lots of work to do I pay and go out to an inter net cafe. On Sunday I had business documents to do and was up until 1am as it is so slow. The week since has been the same. Tonight I phoned EE, I have been cut off 3 times- after listening to their recorded message saying to go to their website , if this was possible to use the Internet to look at the website- difficult when you are ringing about a non Internet connection, which everyone who presses that series of buttons is. I finally, at my 4 th attempt got answered by a non English speaking person who then did not respond when I gave my number, even though I could hear background talking of the call centre. Then I got cut off. If you want a terrible Internet connection nod no ability to stream, plus non existent customer service, broken promises and over charging- this is ideal for you. My telephone line is also poor, it cuts people off and is often so feint I cannot hear the person who I am calling. Do yourself a favour and steer clear of EE.

Really bad, barely had it few day now and hardly had any signal from my broadband at all. I was promised of a good and reliable router with the signal speed of 19 to 23mbps, all I could get is 100 to 30kbps (old dialup strength) to put it bluntly it is dreadful considering I work in the video games industry which requires me use the internet to move and upload lots of data around. If anyone is looking wireless broadband I highly recommend you avoid EE's bright box simple horrible I only wished I stayed with BT I never had this problem with them.

I tried to download a film from sky today, and it took me 3 1/2 hours to do so, so I rang ee technical support, at least 6 times, as each time I called they disconnected the call, when eventually I managed to speak to someone, I was told I should have tried a speed test at the same time, I told them I can't connect more than 1 device to there bright box without it slowing right down, and crashing, no response, he then said I never told him that I couldn't,t connect more than 1 device at a time, well obviously I did, there answer was we will send you a new bright box. I would not recommend them to anyone, I have been with them just over a month, and wish I had never left sky broadband, I could connect 4 things at a time, and downloads took about 10 minutes!!! Avoid ee like the plague, useless company and useless customer services!!!!

Gangsters, mis sold product,terrible customer service, rude and misinformed. Cant even believe they can get away with their conduct. They are the most complained about service for a reason.They lock you into a contract telling lies and then when you want to look into anything or have an issue your put on hold for up to an hour and a half. This issue has been ongoing for weeks and out of about 20 people I have spoken too none knew what was going on and most were rude and kept transferring me onto someone else.Actually in shock that they are a big legitimate company. Constant lies and incompetence

I signed up for EE broadband and Phone package before I read any reviews (breaking a golden rule but I was so fed up with TalkTalk that anything had to be better!). The line activated one day after the quoted estimate, it has been constant ever since with no line noise or disconnects. I am for some weird reason getting almost twice the speed than my previous provider (around 11.2mbs instead of 5.4mbs)this must be down to their Brightbox router which also gives decent wireless coverage in a four bedrooom house. Despite initial fears I am a very happy customer!!!

My broadband worked fine for the first few months but then the router packed in. The router was still connected to the internet but the Wifi transmitter had died as it was no longer broadcasting an SSID. I phoned EE and explained the problem and that I needed a new router. Still the customer service advisor insisted on carrying out line tests and asking me to reboot the router! After 20 minutes he finally agreed that a new router was needed.

The new router worked ok again for a few months but once again I had a problem. My router was receiving 12mbps but my connected devices could only connect at less than 1mbps resulting in painfully slow speeds. Again the customer services advisor was useless and asked me to reboot the router and ensure that it wasn’t net to a fridge or fish tank! I explained that no settings had changed since my connection speed dropped and I had tried rebooting all devices, refreshing connection settings and rebooting the router. This all fell on deaf ears as he ran through his script and wasted my time.

The Brightbox Router 1 has proven to be poor but the service at the other end of the phone has proven even more painful. I am now in the process of moving provider and would not recommend EE. As an existing Orange customer with a monthly phone contract which is up for renewal soon I would have expected them to make some effort to keep me as a customer and smooth the waters. They didn’t so my broadband, home phone and mobile will be going elsewhere.

Been an Orange mobile customer for years and sold the ee home broadband package recently as part of a "combine and save" deal when I upgraded a mobile. The service is SHOCKING! Broadband service is very unreliable. On and off all the time due to maintenance issues. The landline doesn't have a call divert facility which is a real pain for us. Customer service is awful. They promised to look into the contract then dropped the whole case because the call got cut off, and they never got back to me. The deal also promised BT wifi anywhere - this doesn't work either. So all in all not a good thing to say. VERY disappointed - expected more.

Firstly to the people who dont do research first and find out the calls are weekend only or they arnt getting the speeds they expected do research first.

I expected around 40meg (mbit/s for uou people that dont know the difference between a bit n a byte there are 8 bits in a byte so effectively you download at 1/8th the speed your bandwith says, then its bytes) i get 38, my only floor with EE is they throttle P2P data at certain times but they specialise in gaming so thats a priority. As for the bright box if you configure it properly and allocate your devices with the apropriate bandwith its a decent router. Conection speeds of 144mbit/s on my mac which is decent dor a b/g/n router. The main problem with EE is they dont explain things very well with simpletons, none IT literates and people that just dont bother researching something and expect someone to know everything about a product in a day of training.

Do your research first, get someone that knows about networking to configure your router if you dont have clue then you will be happy with your service.

I had been with Orange for years but now it is EE the broadband speed and reliability is terrible. Paying for 8 MBps and lucky if I get 0.5 MBps. The speed has been going this way for the last few months.

Joined EE approx one week ago. Was informed change would be seamless!!!!
What a joke. No one informed me of the date of change but I mistakenly assumed the router would arrive before I was disconnected from my previous provider. Not the case. Service abysmal. Server down. Phoned yesterday,told if not working in 2 hours phone again. 24 hrs later,phoned again,told if not working in 2 hrs ,phone again. Am returning to my previous provider.
Do not join this excuse for a provider.