EE Home Broadband Reviews

I signed up for EE homebroadband on the 6th of September (promised to reveive it within 10 days, I received the router on the 28th of September. A few days later yet another of the same router arrived. I believe the speed is the worst that I have come across. It is a joke. EE in affinity with Orange are yet again tricking people on signing for contracts that deliver pure rubbish. EE is a new package around something very bad and totally shambolic Orange company and customer service. Why do you think they totally changed name? Because Orange lost all market confidence. It is a shame that there is no protection for consumers to get quality services.

I have used several ISPs, definitely broadband with EE is the worst one!!! being on fibre optic with them I had same physical speed as on DSL broadband- had to wait for streaming on youtube even had to refresh some of the web sites as they haven't display correctly- have downgraded to DSL- during this process they have cut me out of the Internet for week time- customer service is useless!!! provided service is horrible!!!- waiting till and of my unlucky contract and will go for other provider- avoid EE for all cost. Also- they says unlimited- is not true- you can't use P2P software during peak hours- thats mean you are limited for P2P from something like 9am till 2am so service is unlimited for 6h only!!!! even their policy says 4.30pm-1am (typical peak hours)- lies!
advertising them self as a biggest UK ISP- they should add: biggest and worst....

Simply terrible service. Since the broadband was purchased, over 6 weeks have passed. The line installed is still yet to be activated and the broadband box has only just been delivered. The only thing bright about EE is the name of their broadband box. I have nothing good to say about their service. The previous phone call included being put on hold for 20 minutes to attempt to register the account. This is unbelievably abysmal.

Dreadful broadband. Wireless all but useless as the signal drops in and out causing flakey video buffering. Tried changing each of the 11 different bands as suggested by their help desk but problems still persist. Wish I'd kept my old Wanadoo live box!!

I was sold this package, told that I would receive 3 months free and free installation. Neither of which have materialized, setting me back £75. I have been in store 3 times to try and get this sorted and have called the broadband customer services team a number of times. Every time there is a 'new' procedure that can be tried, or I have to contact the other option (so the store send me to the phone broadband team or vice versa). Plainly put it's a nightmare. The speed is OK (not great) and the reliability is poor, over the WiFi even though the router is on my desk the connection keeps dropping. Have to use a wire for my devises that have that option. I would stay away at all costs! Still chasing, will edit if I get any joy.

OMG!!!
I have cancelled my custom with them and happily paid the disconnection fee. The service and reliability was so poor I got fed up with calling them on a near to everyday basis.
I truly hope others see this review and not make the same mistake as I did. The Sales execs tell you the line will become stabilised but doesn't. Pure and utter filthy lies.
DO NOT use EE.

when i signed up for homebroadband unlimited and unlimited call all i got was unlimited broadband now i have a high bill which im not happy with i made landline phone calls during the week when i checked the bill i realised i was being charged for during the week im a very unhappy person i was misled .

I recently purchased EE broadband as they offered the most competitive deal. Initially i was told the product would arrive within a week of purchase. However after a week the router still hadnt arrived and upon ringing the customer service team i was told i would not have active internet until the 19th of the month, 17 days afters i purchased the product. Looking at previous reviews I am not hopeful i will even have active internet on the date specified.

One of the other deals i found was with TalkTalk, which was very close in price to EE broadband. If they can deliver within a week then it would be well worth the couple of extra pounds you pay to get active internet within a reasonable amount of time.

This company is a joke ! I never exepierenced worst service that I got from EE. EE's customer service members are not well trained, their system loses account data it self :D(that's what I have been told), their arrangements with subcontractors is too buorocratic. I placed an order for broadband on the 9th of august. I was told that in 5 days the line should be active. 5 days later ( still did not recived rourer) I was asked to wait another 10 days. 10 days later ( new router was sent- that's what they say) I was told that someone made a mistake and the activation was made on telephone line but not broadband- have to wait another 10 days. 10 days later ( still haven't received the router) I rang the company and was told by Mark that my account was redundant so it could never be activated and have to wait another week. I coundt handle this anymore so requested to close my account. Couple hours later the manager calls me back (as I requested) to apologise cause the line was active but Mark made mistake and closed activated account. Now I would have to open new account and go through the whole process again. Lol!!!! Deicided not to. And there is me reiciving email from EE saying that I will be charged penaulty fine for breaking contractual agreement prematurly. Well done EE ! You are great!

I have been with Orange business for 4 years, best call centre ever and best service. EE have upped my bill by 3 times and are the worse service ever.

I would strongly suggest to not go with EE

Can cope with slow but serious issue with changing contracts that they will not admit to.
Absolutely pointless customer service and complaints service on phone . Talk to the phone we are trained to block.
Now, in 2013 I am having to write a letter to get even the chance of anyone looking into this problem. Avoid, another dodgy Internet big business

The speed has dropped by more than half since we joined Orange. It was around the 3.0 Mb/sec mark now it's 1.4Mb/sec. I think they may be limiting the speed to tempt you to take the fibre package!

Everything about EE broadband is rubbish

Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.

Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk

NOT FOR DOMESTIC USE. The broadband speed gets choked on evenings and weekends (any time im not at work basically) and the service organization is terribly unreliable, i attempted to change address with EE, to be told i couldnt be set up till 4 weeks later when an engineer is available. Didnt turn up (i was told the appointment had been cancelled 3 days before, no one even pretended to have tried telling me) and i had to wait another 3 weeks. this is among several other occasions of disappointment, therefore i would not recommend EE, as you will find yourself with a leaving fee of £29.96 WHETHER YOUR OUT OF CONTRACT OR NOT.
The only good thing was the customer service staff who seemed to be doing their best, always polite but it gives me the feeling they are only there to take the heat for the higher disregard of customer satisfaction.

Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
Sorry,but avoid if you use torrent/streaming sites !

From the day I odered the broadband til now has been nothing but endless problems.

Took them THREE WEEKS to "set up" absolutely NOTHING. Everything is done remotely yet they couldnt activate my broadband any sooner. What kind of diabolical service is this? If you are selling a product stating that it will be activated in TEN days, ensure it will be activated WITHIN TEN DAYS!!! I don't understand how on earth it can take so long for them just to activate my broadband remotely! They don't even need to send an engineer to the property to install anything. Broadband is extremely slow and constantly disconnects. Was told I would have a broadband speed between 6-12MB. I'm barely getting 2. Will be putting up a fight to get out of my contract early. I see no reason as to why i should pay for a service I'm not even receiving. STAY CLEAR

My issue with EE is the very poor service when dealing with a telephone landline fault. The relationship between EE and BT appears to be very unreliable as it took over 2 weeks to resolve a straightforward defect. All evidence of the fault pointed to the exchange but this was not tackled until 2 home visits and persistent pleading from me to the 150 help desk.

Unless you only use the internet for less than 1 hour per day, Avoid. EE sold unlimited broadband promising up to 4 mbps. Often my speed is throttled to as low as 0.4 mbps so it is impossible to watch iplayer or Youtube without videos pausing. Avoid.