EE Home Broadband Reviews

one word: AVOID! The worst ever broadband experience I have ever had. When we signed up for it (may 2013), we received an email regarding the activation date of their service. On that date, it was not activated. When I called them they told me that my service will be activated in 2 weeks. Even though I was very annoyed, I waited 2 more weeks then it was really activated.
Then suddenly, my router want down. I called the technical team and the person I spoke to knew less then me about a broadband connection and a router. After a long discussion, I convinced him to send me a new one.
Finally, I was moving house 3 weeks ago. I called them and told them about my move date and the gentleman on the phone confirmed the day of activation and told me that my current line will stay live till the move out date. About 1 minute after I hang up my broadband was gone and the landline was cut!
I called them again and told them that I need internet before I move out and asked them to reactivate. They said it was impossible and I had to wait. I moved to my new house, then guess what? There was no connection! I called them again and they told me that I need to wait another 2 weeks to be online again.

I had a horrible experience with them. I was thinking of leaving them but other broadband providers told me that activation will take around 10 days. I wish I cancelled my contract at that time.

I've been with Freeserve, Orange and then EE-for a long time. I had a reliable broadband service but when I agreed with EE to an upgrade package in October 2013 the upgrade never happened. After waiting over 4 months and many, many very long phone calls to customer services at EE I asked for MAC to move to BT. So EE threatened me for remainder of upgrade package contract,that never happened! They told me I would get a 'black letter'! I dealt with English speaking staff but at the end of the day they were all useless. Glad I've moved to BT. I just can't wait to have EE on my phone trying to get me back offering another one of their non-existent packages. I will probably tell them what they can do with it!!!

One word - awful. Don't write reviews but EE has been a disaster from day one. Ordered a month ago and line still has not gone active. EE seem incapable of resolving issue and just keep saying they are looking into. AVOID AVOID AVOID. Their offering is cheap for a reason!

I made a huge mistake going EE broadband. I was originally sky broadband and had no problems in them 2 years. I've been with EE 2 months and had nothing but issues. Including slow speed in everything I do. It's terrible. My phone lines fine and so are all my electrical devices. I'm constantly on the phone to someone, always being given one excuse or another. Truth is I've had nothing but problems since I went EE. I'm currently in the process of cancelling them. Also don't believe the monthly price they quote you because they take more. Lies lies lies..

Please stay away from EE.
Its just plain rubbish, it only hits about 1 Mbps, and thats at 6am on a Sunday morning.
If you watch youtube, its a no go,
more buffering than a railway goods yard.

In a simple language I should say they are worst . As my wife had ee mobile contract we opted for it. I have applied online for ee broadband on 22nd feb 2014 as I have given notice to sky I got the router delivered advising me that their service will be starting for 11th march I had an email come through saying my broadband will be up and running from 11th with user name and password. On 11 th there was no broadband I called customer service who are offshore and they they had a problem and will be rectified in 24 hrs. Next day same problem again I called them they said they are escalating to high level which will be sorted in 24 hrs. Nothing happened I called them next day they kept repeating the same and at times disconnecting after seeing my no being displayed. It continued till 15 the march nothing was resolved and I didn't had broadband so I have to cancel it.
Worst experience. Never would recommend to any of my friends . Very poor customer service but to my surprise cancellations team was good

When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.

Over 3 weeks I've been trying to get them to sort out the broadband. Its fine for about a minute, then the speed drops to nothing and stays like that til you restart the download. They told me they have booked engineers 3 times and they have never turned up. The first 2 times there is no evidence on my file as having booked one - so they were lying. You phone up to cancel and they pass you on to the faults department. Its the faults department that is making me want to leave. Cancelling the direct debit as they are worse than useless

Until recently I've been satisfied with my Orange/EE broadband service. 3 weeks ago I was averaging 17.5Mbps as I am quite close to the exchange. Then my connection started dropping randomly and reconnecting. The fault was at the exchange plus a new cable and main socket installed at home. The connection is now stable but I am getting 11Mbps. I know this more than some but less than I am paying for. EE tech said I should be getting between 14 & 18, but they failed to restore this or explain why, they just keep fobbing me off. All-in-all I've called 17 times and spent over 200 minutes on the phone trying to sort this. Their non-UK based tech support customer service is terrible, they don't listen and clearly read from a script, I also had to repeat my issue every time I called. I would recommend you stay away from EE, appalling service!

We switched or tried switching from Sky to EE broadband. The biggest mistake ever. While Sky never charged us an engineer, installation charges or deposit. EE charged us all of this and to top it all the engineer didn't show up. Worst was that both my partner and me took a day off work to stay at home. They will wont be returning our deposit to us either. I guess that is how they make money. The customer service of Sky was also so much better. Pls don't switch to EE or take on EE whatever offers they give you.

Since EE have taken over from Orange and changed the Livebox to the "Brightbox" the service has reduced from 2mb to 0.97 down and from 2mb to 0.37 upload. That is when It connects, it "drops" out on a regular basis (Daily) which at first I thought was updating it self, but since the start of this year has been the most frustrating infuriating experience I have ever had, the on/off switch has been worked harder than a kitchen fan at high speed, Customer Support?..they cant spell it let alone practise it! Stay away from EEuk! (sadly cant give Zero Star rating! or claim for the anger management lessons)....Happy to pay a little extra and On my way back to BT from Tomorrow!

absolutely rubbish,very slow,only works fast in the first month and the speed drop down to 0.2,it a bad idea to get a contract with EE not happy at all never recommended.

Could not have had a worse experience if they'd come round and kicked me in the nuts! In a month and a half they have scheduled 4 different dates to start providing my service. They lost my phone number despite providing the mac code to them. I've spent in the region of 7 HOURS on the phone chasing round after their screw ups. The final straw was cutting off my old broadband only to then inform me it would be another 2 weeks until they would bother to connect my new service. Well ee you can shove your broadband up your a*** I'm signing up with BT instead.

Every thing sh** were ever they says every thing wrong
Big mistake in my life I join EE broadband I waiting for
My contract finish then I go to my previous broadband
Suppliars.

Do not get involved with EE or Orange, not only is their customer service dreadful, the whole company ethos seems to be about trickery and broken promises rather than providing a service worth paying for, save yourself a lot of trouble and go somewhere else.

Broadband is a complete disaster . Drops out after any phone call comes in, regularly loses it's router settings, is incredibly slow during the day, communication with team in India ( despite v English names) is desperate and in summary, keep clear , I'm looking for alternatives now as the system is rubbish and there is no alternative to resolve the oh so very many frustrating issues
I am amazed the service is so incredibly poor for such a major provider

dreadfull. worse than talk talk. rude indian call centre staff for hopeless tec support. avoid like the plague

Been with Freeserve/Wanadoo/Orange for years. After a storm, my broadband dropped from about 2 to 0.2 Mbs. Phoned EE, they sent a BT lineman who could not fix it. It took me 2.5 week to get a BT broadband engineer. When he called, he said there was a fault in their wiring. Every day for a week, EE called asking me to turn off/on/reconnect/look at router config. They would not believe what BT said, and told me that there was a fault on my extension. I DON'T HAVE AN EXTENSION. I'm off to BT with a still faulty line. At least they won't have EE trying to cancel the call.

I moved from Talk Talk which was a dreadful service to EE having been an Orange mobile customer for years. The Irish service team are friendly and helpful up to their limitations but despite having been assured they didn't have an Indian service support centre, guess what? They do and it's bloody useless. My main issue is that their landline 1571 does not allow me to personalise an outgoing answerphone message. I deal with clients who expect confidentiality so if they have to leave a message, they want to know that it's me they are leaving it with, not some generic woman's voice used by anyone. I would normally set up an outgoing message saying "Hi, it's *****, please leave a message or call my mobile the number of which is******". Impossible! Furious! I have e mailed them and told them I intend to break my contract if they cannot provide this basic facility. I also told them to call my mobile - at least they will know it's me because it has a personalised outgoing message on voicemail.

Completely appalling - DO NOT SIGN UP FOR THEIR SERVICES
We signed up for the EE Broadband in November 2012, and have NEVER had the service. For the first couple of months customer services kept telling us it was due to a 'tag on the line'. I couldn't get a decent explanation of what this actually was, but kept being assured that it would be sorted in "the next few days". Every time we rang we were on hold for at least 15 minutes before anyone answered, even at 10 o'clock at night. Eventually I spoke to someone in the technical team, who was very apologetic and gave us Feb and March free (as we had been charged for December and January but obviously had not received any service). We were told that the broadband would be working within 7 days. It never happened. Several times we rang to try and sort but after 10 minutes on hold each time we got too frustrated and gave up. We did have a courtesy call at one point, where my partner expressed his frustration at never having had any sort of service - we were told the tag had been taken off and the service should now be working, they would call us back tomorrow after looking into it. Obviously this never happened.
In the end we decided to just let the contract run out (rather than paying cancellation fees and banging our heads against brick walls trying to speak to someone in the evening). However, after our 12 months was up and we thought we were free, we received an email from them a month or so later notifying us of changes to our service - they had re-signed us up!!!!!
Today my partner cancelled all payments to them and spoke to someone in customer services who told him we would have to pay cancellation fees..!
An absolutely awful experience from start to finish, it's a shame I couldn't select 0 stars on this review instead of 1.