EE Home Broadband Reviews

Do not go with EE for mobile or broadband
Arrogant, liars and Indian call centre operatives who cut you off because they don't want to do any work.
Also, when you email the complaints link, they send an email back telling you to phone their technical helpline. Obviously they do not read the emails if they did they would know that the complaint is about the technical team.
Slow, 30 mins for a page to download, 1 hour calls to tech team with no resolution. I am now paying for a service that i can't use and they will not call me back or make any attempt to fix it. I just keep getting emails that are clearly stock responses and do not address the problem.
I have now written a letter as that is quicker and less stressful than dealing with overseas call centres and stupid long phone calls. I am now going to stop the direct debit and let them take me through the courts if this problem is not resolved within 7 days. I am not prepared to pay for a service that i cannot use.

AVOID EE BROADBAND.
Switched from BT to EE and nothing but problems from day 1. Their level 1 help kept telling me line speed was OK and would not accept it kept dropping out. Got through to Level 2 who insisted on an Openreach visit even though it was clear it wasn't a fault on the line (since perfect service with BT). After 3 call outs and an unacceptable amount of bad service they agreed to release me early from my contract. Switched back to BT today, no faults.

Was previously only able to achieve 3meg on the copper unlimited broadband, due to our distance from the exchange.

Fibre was launched in our area on the 10th April so we ordered the 40meg fibre basic package on the 13th.
Fibre was activated on the 2nd of May.

New Brigthbox 2 router is brilliant and we get the full 40meg and 10 meg upload speed. Downloaded a game via Steam to test speed at 4.5mbs a second! 4 gig data took 15 mins.

Slightly marked down on their customer service who were very inaccurate about our activation date. To their credit though, they gave us a month free in compensation for the inaccurate activation date information.
Some of the other reviewers on this site don’t seem to understand the limitations that cooper wire has on the speed of you connection from the local exchange and limitations of Wi-Fi technology.

For an accurate speed test connect via Ethernet to the router and run the BT wholesale speed test.

I always need to reset it coz it will just lost the signal randomly.I've phone EE but the things they do never work,it's getting to my nerve.Never never will ger EE again in the future.Useless broadband,Talktalk is far better.

Thought the price was good but service is terrible customer support you cant understand what their saying and downright ignorant staff going back to sky far superior dont touch EE broadband

Disaster, internet is too slow.
Never solve the issue, its been over a year now.
Can't even claim my money back as they tie you in contrcat.

Will never ever use EE again.

This company should shut down immidiately.

Please don't use those.
I was much happy with Virgin media.

AVOID at all costs. By far the worst customer service I have ever experienced. The broadband and internet are so unreliable and after being promised an "engineer" to be sent to my house 4 times, To plug a machine in and tell me everything looks fine, ive now had enough. We even paid for a better package as they advised us to do 6 months ago due to the broadband&Internet cutting off ALL of the time, and now they are telling us we haven't acctualy been upgraded. The company is a joke and there is alot of cheaper and more reliable competitors out there.

This EE company should just go bankrupt. with the service they are providing, plus the enormously slow internet speed. They seriously don't deserve getting pay by the customers . Im on a plan with 15 pound per month, with internet speed of 20 mbps. which im only getting 10 mbps normally. the worst is that I sometimes get internet speed below one mbps. which is equivalent to no internet. So i am just warning the home broadband buyers. Please never go for this broadband, or you are just wasting your money.

I signed up with EE broadband on 29/04/2014 the engineer left my property without get in the broadband or the phone line active wich I payed £60 installation fee. he said that I have to wait for one hour and the line will start working. but 3 days and the package never get a live . I call customer service several times but each time they said different just lies and lies and each time I called the indian gay pekup his so so so rood. I ask them for email communications but the indian pakistani gay said that they no email address. I decided to cancel this terrible service thd worst service I have ever experienced. Please avoid this lbad company.

Driving me insane ! totally unreliable ,hours spent trying to get it working and when it does work its slower than my old dial up internet connection! Big mistake moving to EE

So unproffesional , DO NOT GO WITH EE BROADBAND I didnt even get to the point of installing my internet as they changed the instillation date after the told my my internet should be running in 10 days, customer service team do not communicate woith each other and give you different answers each time ; the activation letter that they sent to my house was not even dated

Worst broadband ever, slow, unfriendly customer service, unhelpful and over-charge. I switched to Plus.net and am very happy.

Okay I don't know why everybody is giving EE bad reviews. I have never had any issues whatsoever and have been with them for roughly 5 months. Speeds are good...download 13Mbs during peak times. They do throttle P2P during peak hours which is good as it doesn't slow down everybodys connection who are connected to the same exchange. There are obviously ways around this but it seems to stop most people who aren't too technical from using P2P. I play a lot of online games and get acceptable pings. Used their customer services once and was acceptable. The only problem I think I have is that I sometimes get packet loss when playing online games, but to the majority it will not be an issue. My service has never gone down so far. And their is no download/upload limits. I seriously can't complain.

This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!

Absolute rubbish broadband. slow speed anytime in a day. customer service team can't deal with the issue instead cut the line off.
they don't care about the rubbish service we are getting. they are a bunch of amature.
DO NOT TRAP YOURSELF WITH EE.

I read all the terrible reviews for EE but in reality this couldn't be further from the truth for me!

Switched to EE from BT about 18 months ago for a cheaper deal, since then the connection has been rock solid. Never dropped once. Did have some issues when using the Brightbox router, but once I binned that it was all resolved!

From the get go we were getting about 3MB speeds, but after some investigation of my own, I realised there was a fault in one of our microfilters, once this was solved the speeds tripled instantly!

In the interest of fairness, their customer service isn't the best, passed from pillar to post sometimes. Was intending to leave to get a cheaper deal on Fibre as exchange has recently been enabled, and the retentions department managed to mess up our upgrade, resulting in about a months wait to be installed!!

All in all, I would recommend EE, provided you bin the rubbish router they give you!!

I signed up to EE fibre broadband and anytime calls as an existing mobile customer on 22nd March 2014 to be informed that the switch would be seamless..... still on 23rd April I have no broadband! No updates, poor communication, no explanation... I am lost for words at the appalling service and cannot believe that companies believe that they can sustain this sub-standard service for the long term without penalty. I wish someone would look into this company...... AVOID! I have, needless to say cancelled my order with the pre-activation team!!

customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.

Abysmal from day 1. Just been rung back by a guy in customer services after I said I didn't want to continue the call because I found him rude and aggressive. He only phoned back to continue the slanging match! It's not what I thought I was signing up for and whenever I've tried it call, there's either no answer or I get disconnected. I never experienced anything like this with orange. We will end our mobile contracts as soon as we can too

OMG.. the worst broadband ever! Customer service non existent... well.. people answer the phones (overseas call centre) they are not only rude but know nothing about broadband! Speed slow.. router (brightbox) can't even do port forwarding with ranges!