EE Home Broadband Reviews

Worst internet provider I have ever used, I deeply regret switching to the orange/ee broadband service 4 months ago. I was using virgin media and when I called tmobile to upgrade my mobile they sold me ee broadband with my mobile upgrade. It took six weeks to get the broadband up and running because they did not install it properly and once it did get up and running I realised that it was very slow cannot watch you tube, itv player etc.. It really is like going back to using a dial up connection that's how bad it is!!!, I have spent probably 5 hours and at least 10 calls to them complaining about the service and billing errors, I have now given up hope of any improvement, every time I call to complain I get put through to an Indian call centre for technical issues and I have been billed incorrectly on a number of occasions for engineer call out fees when no engineers have come to fix a problem, as soon as the 12 month contract is up I will be moving back to virgin media they cost an extra few pounds a month but I suppose you get what you pay for, ee home broadband is awful! And they have an answer for everything I have given up all hope of ever receiving a decent service from them and I don't know how they are allowed to charge whatever they like and take it out of your bank account. Anyway Virgin will receive my recommendations and will use them in future

First of all worst customer service in the world i was trying to cancel my contract with ee got through to them after 30 min They was realy nice till i asked them to cancel it then all changed they were rude then i had to go to work cos i was getting late i asked her ( woman i was talking to) can you call me back when i am free she said she can,t but she can give me a direct no to call after work i rang the no and i got through to talk talk i asked them if they had anything to do with ee reply was no i apologise to them and got back to ee and told them about everything all they said she has apologised for making fun out of me by giving me talk talk no its like punch some body and say sorry now thanks say no to ee bye

I made a big mistake in my life to change to EE broadband. I had sky, ,virgin, talktalk and BT never had any probleam. First two days its worked as fiberoptic broadband then its worst worst than normal broadband. I call the customer service and they done all the test and then they arrange for the BT engineer. I waited for first day no one turned up. Call the customer service no sorry nothing they said engineer come on monday. Waited all day no one came. I wanted to cancel and they want me to pay £350. Now I have request all my friends who is with EE . They all came up with lots of complaints. The T-mobile has lost lot of money from lyca mobil and they want to get all the money back from the customers.

surfing the internet is painfully slow, and download speed is non. very disappointed. I can understand that is cheep, but if I had the chance to change it I would not get it not even for free.

AS simple as this... I am trying to upload a 289mb file to google drive. it has taken an a hour and is only at 85% I can't use the internet for anything else, no browsing, facebook or anything else. (forget about watching video). this happens when uploading any large file to any website. It is just terrible.

We have been with ee/orange for about 3 years.

It used to be a good broadband service but since EE took orange over it has deteriorated hugely.
Our internet connection stops working on a regular basis; this has happened about 7 times and we are currently without Internet connection yet again for no apparent reason.
Calling to get it sorted out takes about an hour on the phone each time and they always "run tests" to ascertain the problem. But no one really seems to know what the problem is.
We have now been without Internet connection for 3 days and apparently no-one can sort the problem out today. someone from EE is going to call on Monday (today is sat ) to sort it out.
In addition to regularly losing internet connection, the signal has really deteriorated in power in our home.
I am going to switch to another provider. This service is rubbish.

I literally count down the days until I can change from EE. I went from Sky were I had no problems to EE and all I have is problems. Me and my wife simply use our mobile internet on our phones because it's more reliable and faster. Everything about EE is amateur. I would hate to work for their customer services department. 24/7 complaints. 3 months to go before I switch.. DON'T GO WITH EE.

AVOID AVOID AVOID.

if there where 0 I will put zero.

Terrible speed , the worst customer service that can not help (monkeys with a script in India). They speed is so bad that VIDEO on demand pauses all the time (didn't have the issue with sky)

Had to buy my own router to overcome issues with VOIP as there router doesn't support it.

It doesn't matter which provider your are with, they are much better. There is no way another ISP in the UK can be worst than EE.

forget the saving is not worth the headache

AVOID AVOID AVOID

Yesterday I was looking around to find a new broadband provider and made the terrible mistake of putting my phone number in EEs website broadband checker. I decided against using them as my current provider still offered the best deal and I have only had good customer service (except for the Tech support, which is for another review...). Today I had a call from EE sales from quite possibly the rudest twit I have had the misfortune to talk to for a long time. Not worth going into but he was rude, arrogant and just hung up without so much as a "goodbye" when he realised I wasn't going to buy from him. Can't say how pleased I am I didn't go with them if this is an example of their customer service!

The worst company which I ever dealt with. If you have a problem you need calling, calling and calling..., than asking, asking and asking...., than begging, begging, begging.... and finally you have got NOTHING. Overall: EE service is below ANY standards.

My experience with EE has been so good I feel I have to give it a positive review. The switch over from BT was smooth and easy although there was a slight delay it was all fixed 2 hours after I enquired about it. The major improvements i am seeing however are easy to sum up. I was paying £42 per month for broadband and phone line with BT on getting a new mobile contract and switching my broadband to EE my monthly communications outgoings have in fact dropped by £5 (yes effectively EE paid me to leave BT and gave me a new mobile phone). Not only has the service been infinitely better than BT's and it's a lot cheaper, but also just by changing providers (no change was made to the line) my download speeds have doubled.
Thanks EE

I switched from a BT service to EE's Home Broadband after seeing a great deal online.

Problem 1 - On my first bill I had been charged £5 more than the price stated in the deal. I had to call and get this fixed. They said this was because I did not have another EE service like mobile, however the original deal stated I did not have to be an EE customer already to get this deal.

Problem 2 - I was also charged P&P of £6 for router, this was not made clear in the original offer. I just paid this anyway as I couldn't be bothered with the hassle of explaining this to their customer service folks.

Problem 3 - On 19th & 20th July I had no service - the broadband wouldn't connect. I believe services were down for most of Scotland. No communication from EE online or via social media to explain problem or apologize.

Overall, when the service worked, it has been OK, not any faster than my previous supplier. But the big let down is the reliability and customer service received - It's been totally crap. I will never use EE after this contract is out and I will be telling all my friends and family to avoid them for these reasons!

Just switched my broadband from TalkTalk to EE. My EE broadband was activated today but I still haven't received the router from EE! They claim that it it small enough to fit through a standard letter box and that their courier tried to deliver 3 times - I have a standard letter box and still no router... I called them 3 times and today was told they would post another one next Monday. This means I won't have any internet access for nearly a week... Very disappointed, wish I'd stayed with TalkTalk...

Wow. This company are appalling. The internet drops out about 30 times a day. Download speed is less than 1 and often even lower than that. Called the company, Indian call centre, where I guess the people are overworked and underpaid. They're unhelpful, not friendly and they don't know much. Even after we've followed the instructions of the call centre, the internet has not improved. My advce is don't touch this company, if you encounter any problems they don't care and are not interested in helping or improving.

DO NOT GO WITH EE!!! I signed up with EE a few weeks ago as the 2.50 sounded very good and thought I would give it a try an then the problems began. The router never arrived then after that my sky broadband got disconnected so I was left with out broadband, I contacted EE and was told it had not even been dispatched yet! The said if I went an got a new router they will help me set it up and give me some vouchers as to apologise so off I went to get a new router came back contacted them to be told by another member or staff that they do not support 3rd party routers. Everyone I came into contact with was rude unhelpful and didn't seem to know what they was going on about. DO NOT DO IT!

Great speeds so far. Customer service is an absolute joke. They overcharged me by £7.50 per month and then I had to prove that they had done so. I could not email any evidence to them as they cannot accept emails. I had to post this to them. Still waiting to hear back from them. I wish I had read the reviews first.

EE consistently keeps dropping and loosing wifi connection. I bought a smart tv few months ago and only used it once to watch catch up because it's persistently goes off and looses the programme. I also watched Netflix and it's impossible to watch a movie. After 5pm their download speed drops to almost nothing - they do advertise that they drop download speed but I didn't think it would be this bad ie difficult to watch a YouTube clip.
My router is in my lounge..I loose wifi in my bathroom (8meter away) and loose wifi in my bedroom(15 meter away).. I had to buy another router for upstairs. It ain't the area I love in because all internet providers I've had in the past have been fine in every room. It's basically EE's connection. I've called them a few times but given up as I keep hearing the same answers. Basically I'm stuck with this horrendous service!

I changed to EE from Sky for my broadband & home phone as they said I would get as good speeds MBA/ sec as receiving with sky and I got a good deal on the pricing with an Amazon voucher after 3 months and paying 12 month line rental upfront.
First problem was never advised by email when I was due to change just lost connection.
The connection speeds are very slow
Landline went off, rang customer services and gave them my number and they said nothing wrong with line and asked me to check the phone was working, after a bit of delving I find they have changed my landline number!!!!!!
Ring back and advised they do this when taking over from sky & talk talk but they can get my number back in 24 hours.
Totally regret moving and am considering trying to cancel contract I've only been with them for 5 days and don't pay my 12 month upfront line rental till my first bill, so hope I can.

Ive been with EE for 3 months now, Customer service wasnt so good at beginning!....But UK call centres are being rolled out! Its improving!! Excellent broadband speeds since day one! No problems!And ive just upgraded to there fibre package.Id recommend it in central glasgow....And remember people, every time you phone EE customer teams...you will get a different interpitation off things, from a different person!..Should all be simple...its not! but they are improving.

Changed from BT infinity to EE 38mb deal. Change over took for ever, over charged on my first bill. My speed dropped and TV streaming was just useless and not worth watching. Email system provided is the pits, just use google it's better. Customer service just full of people who know nothing. My connection speed got progressively slower as time went on and dropped to 25mbps at the router despite my line being good for 40mbps. Reason being EE had capped my service and this was confirmed by a BT engineer who tested my system. That was the last I heard from EE customer service after I gave them a mouth full for cheating me, if they cap it again I will cancel my DD with them. If your with EE check your connection speed regularly on your router stats page, you may be getting less than your paying for.