EE Home Broadband Reviews

The worst customer service I've ever received. Tried to switch to their broadband and they've messed up the order twice, I've been lied to by their technical team, nobody seems to know what's going on and now I'm having to go a month without broadband just to see the back of them. Avoid.

I have had nothing but trouble since I signed up to EE. Within the first week the speed was ridiculously slow and can't go longer than 5 minutes without dropping off! I phoned and spoke to several different people who didn't have a clue what they were on about and after ELEVEN phone calls I threatened to contact trading standards and citiZens advice to see whether I had to pay for a useless service. It was then they suddenly sat up and said they'd send a technician round (although it would be at my expense if it needed any repairing even though the installer guy put a new line and new box in.) The technician who came told me the internet was set to the lowest speed and put it up a bit. It was ok for a few weeks but kept dropping off again. Final straw has come this morning when for the second time in a row they have taken £83 out my bank for a £19 bill. Will be contacting them this morning and informing them I WILL be contacting trading standards this afternoon. AVOID AVOID AVOID!!!!!

The internet was fine when it worked and given where we live the speed was just acceptable. However, do not have problem because EE do not care. The speed of my internet downloads dropped to 140KB/s so even email was a problem and many webpages timed out before loading. After 20 minutes waiting to speak to somebody I got through to an Indian call centre. At first they would not accept my problem as the account is in my wife's name and they needed to speak to her even to report a fault. Not a good start. I had all the account details including the password so finally they were prepared to listen to my problem. First, I had all the reasons why it was my equipment and not a fault with their system but after some tests I was told maybe there is a problem but it needs to be passed you to another department and they are very busy so expect a long wait. I had now been on the phone for 40 minutes so I asked would they ring back please which thet agreed to do. After 4 hours no call so my wife phoned after 30 minutes she too was getting nowhere and had been passed to 3 different people all of whom spoke with a very heavy Indian accent that was very difficult to understand especially when coupled to a very poor phone line. She did get them to call us and the line was then better. Finally we got an explanation that EE were doing some upgrades and these could take another 2 weeks as a result the internet speed had been reduced. However, the internet was still working so they were providing a service! The fact that it was so slow and in effect could not be used did not bother them as in the small print they do not guarantee any speed. When asked why people were not told in advance about this I got silence. Needless to say we are now changing provider. If this company spent a fraction of what it spends advertising for new customers on keeping the existing ones happy they would do much better. I have heard EE described as the RyanAir of internet company's not true even RyanAir are not this bad!

Sooo wish I didn't go to EE. Is it fast ? yes however 2 massive issues. You cannot download any torrents whatsoever as they have taken it on themselves to block them !! Another massive issue is I occasionally work form home and have a personal email address @mycompnay name - thing is I cannot send emails as you have to enter different outgoing mail server settings which is a opsin in the a!$ as I have to change when I get home, then change again back in the office. If I could get out of the contract they so clever tie you in with I would have stayed with SKY as they do not determine what websites you can or cannot download form and I didn't have to change my mail server settings. When I called them and asked why I cannot download torrents he said they follow some "guideline". Funny how Google do not do this and allow you to use the internet how you wish ! Pointless having 38 mb broadband as I cannot use it !!

I've been with this RUBBISH company for 3 weeks.Youtube keeps freezing and buffering all the time. Internet pages are so slow, my computer is 3 months old. Customer service put me onto an engineer in India who I could hardly understand. He told me I was getting the right speed. I was with AOL before and had no problems. I joined EE because they were.doing a cheap deal, now I know why. They want £116.49 to cancel the contract after I've already paid £132 upfront for the phone line. if you're looking for broadband don't join EE, RUBBISH COMPANY.

I was on BT Infinity for 18 months and decided to move the line and broadband over to EE fibre broadband to save a few pounds.

I wish I hadn't - for the small amount I am now saving it wasn't worth it.

Here are some reasons:

1. During the transfer for some reason my BT account was left active so I was still getting billed from BT as well as EE - it took a lot of phoning up to get this sorted and i am still waiting for a refund from BT.

if you are considering moving providers I would suggest your manually call up your old provider to make sure your account is closed.

2. EE operate traffic management which means I cant use the internet for certain types of internet use during peak hours - 18.00 - 01.00 M-F or 13.00 - 00.00 at the weekends. This is really annoying. I don't download any torrents but rather I use a VPN connection which always worked fine on BT but is unusable on EE.

3. The EE supplied broadband router is in my opinion inferior to the BT router (which is saying something). When my or my girlfriends iphone are connected to wireless web pages or apps freeze and have to disable and enable wifi to fix it. this happens all the time to both our phones. was always fine on BT.

4. When you move your phone line and broadband from BT you have to separately cancel BT sport or they start charging you £12 a month for it - so watch out for that.

I now have 18 months stuck on EE.

I learnt a lesson - you get what you pay for.

BT aren't perfect either but my advise would be to stick with them.

PLEASE AVOID AT ALL COSTS!!

Possibly the WORST customer service experience ever received. Very poor communication skills to new and existing customers with their initial offers and then additional charges everywhere which they never tell you over the phone. You then call to rectify MANY TIMES of which you are always assured its sorted only to find the following month you are charged at rates your not expecting!! Tried to leave as I though a 14 day trial period should start from when your ACTUALLY have the product to use only to find that due to having to wait 3-4 weeks for the broadband to be activated actually counts to your trial period....... work that one out?!?!?!?!?

Just literally waiting for the next thing to have to waste my time on the phone to them about the next c$*k up they make.

To top it all off, the actual product of the broadband is very poor quality and very slow.

As soon as my 12 month contract is up, I'm off!!! They couldn't give it away to me if they tried!!!

DREADFUL BROADBAND PROVIDER AVOID AT ALL COSTS!!!

Had problem with landline & rang EE who said if it was my equipment I would have to pay £60 but if fault was outside I would not have to pay. BT Engineer found fault in external wiring and said there would be nothing for me to pay. This was in June so imagine my horror when I opened my E Bill on Saturday only to find I had been charged for the repair. Rang EE immediately and eventually they said it was an error. This was having tried to get me to say it was an internal fault, They did not want to know the meaning of OUTSIDE !! I then asked for this amount to be credited before collection of the bill but was told that was not possible!!. In other words you have no way of seeing your bill before it is collected. When I said I was a pensioner and could not afford to pay this, I was told to ring my Bank and tell them there had been an error. So I am left with a bill that I owe a little of but have to pay it all and will get monies back next month (I hope). They made the mistake and I have to pay.
Ok I should get it back next month but I dont have that amount to 'lend' to EE for their inefficiences.

Do not go to EE unless able to get fibre as the speed is terrible. BT engineering called out to fault find and there was no fault EE set the rate low. Rate reset but two days later guess what rate reduced again. Very polite customer service most of the time although this will not help you get acceptable broadband. Please do not risk EE. Three years with SKY without problems why why did I do this.

Absolutely useless company, broadband was slow when it was working, and then for no reason at all the connection got cut off and we were told it would be at least three weeks until we would be reconnected, despite it being entirely EE's fault we had been cut off. Avoid this company, not worth wasting your time with them

EE is disgusting! Iv been with them last 6 months. I moved house 4 months ago, I have not had home broadband for these 4 months! I have not been compensated! Iv been booked an engineer for the 4. time. To release this contract I would have to pay £270!!!! Lovely!

The reviews on this website pretty much sum up ee broadband; probably the worst customer service I've experienced with rudeness and indifference seemingly scripted in. Internet throttling at peak times, random charging for phone calls..and refusing even to disconnect the service and charging you through the wallet for all of this..call centre? If they dont agree with you, they cut you off...my sage and chastened advice? Go elsewhere..

Just switched from the appalling TalkTalk to EE. Fantastic customer service , I explained I need phone and fast broad band speeds which have been achieved without fuss or palaver!
No idea why so many bad reviews on here, I guess those who complain do so the loudest! I have nothing but praise for EE......but don't get me started on TalkTalk!!!!!

Utterly shocking service. For well over a month now I've been getting broadband at the painful stagger rather than a healthy trot, and I've had to endure the horrors of EE's dire customer service four times. Every time I call I get a chippy, patronising voice on the phone who repeats the same excuses as the previous one, and then tells me that they will call me back. They never do. I experienced faster, more reliable internet on my dial-up modem ten years ago. Whenever I call up their "helpdesk" and hear the little voiceover saying how EE is the UK's "fastest, most reliable network" I have to restrain the urge to laugh bitterly. I'm heartily sick of having to deal with these chumps, and I'll be ditching them as soon as I've identified an alternate provider.

Do NOT use these muppets. I have just joined and have numerous issues, as they have managed to give me 2 accounts and 2 telephone numbers in 2 weeks!! & charge twice!

This service is an absolute joke!
been with this company now for a number of years at the same time as BT.
the internet connection is rubbish, download speed crap. internet cuts out at least 5-10 times a day!
every weekend the internet cuts out and the customer service are not very helpful at all.
I would advise anyone who is looking for a new server not to use these!
utter joke of a company!
As i write this the internet has cut out twice already!

Transferred phone and BB from TalkTalk to EE. They lost my number and kept lying to me saying the number will be with me soon. After a month and calling half a dozen times, I called my bank and the redirected the direct debit payments to my account.

DONT GO WITH EE!! Period! Their technical support-which you will need - are totally clueless-I figured out how to fix my own internet problem while on line to them as they ?consulted manuals on what to do.They told me my laptop was faulty- absolute rubbish! They might as well say "to repair your broadband you need to go away and eat baked beans on toast!"Total numpties. I went for this contract for the free £100 amazon gift voucher which is coincidentally(?) now due for pay out- now my broadband is awful-I cant use it- and obviously want to go elsewhere-but I will lose my £100 voucher if I do. My advice - Steer cleer of EE.

big mistake getting this broadband pages take ages to load and often time out. if your thing of getting it don't bother

To all potential browsers or searching for phone/Broadband service, i would advise them to keep away from EE Official Website altogether, even dont try to check if EE is available in your area, they are real crooks.

My personal expereince :

1.While i was browsing for offers online on various website i came accross EE which seems pretty good
offers online but in reality its quite the opposite.

2. EE take down ur home/business landline number and someone will come online chat. if u close that chat you will get automatic phone call from sales department and try to convice and sell you the dodgy service.

3. You will notice the caller is asian, with ENGLISH names lmao worst of all with american accent GEES.

4. Trick of the trade is they ask you to confirm your telephone no u looking for service to verify the number then they ask you personal details eg ur name, address and bank details. The excuse is this is just to verify that ur the main account holder of the phone line and can make decision :( In reality its quite the opposite. Regardless whether u place an order with EE to provide you the service EE will proceed to take over from your curent service provider. Even its just a qurry :( Well dodgy.

5. Salesteam and their Managers miss lead the customers, deliberately create fictious email addresses. Theres no official EE email system which can be tracked or checked whether if its official :(

6. Your 2 weeks cooling period of cancellation starts once you open the mail received for offers available NOT from the they day switch over takes place from you current service provider which takes 20days, even though you may NOT have AGREED to the switch over. Meaning you tied up with their contract even before you had the chance to test their services.

EE customer services will refuse to cancell regardless whether u agreed or not to their service.
Incase of EE Querry i wouuld strongly advise all potential customer to notigy your current service providers Not to let switch over go ahead till thay have agreed with yourself my phone call and email. As EE will proceed with swtchover whether you agreed or not or even it was just querry abt thier products on offers.

The Best rating on anywebsites are mostly done by EE Staff not by actual customers :((

SO YOU BEEN WARNED

I cant understand how come such companies get away with this, when we have so many agencies in the country to monitor for such scruplious malpractices.