EE Home Broadband Reviews

I looked at the reviews and decided to add my own.
I have been with Freeserve, Wanadoo, Orange, now EE since 1998.
Forget the Indian call centres, they are a waste of space.
The rest of the above 3 categories have been good.
Many years ago when the free internet Companies folded my service provider then must have brought in more servers to cope with the influx of new customers.
I have had 17 years of good service, EE also looks after my phone line.
This has been my experience so far, if it isn't broken, don,t fix it.
Other companies quote similar prices for my broadband and phone line service.
I have always had reliable service, but forget the Indian call centres, they are rubbish.
I hope you get a similar experience from your provider, I'm 66 now and if EE remains as effective I will carry on with them into the future.

Very poor quality broadband - slow and unreliable. Recommend avoiding them - the cheap packages will cause you stress and hours on the phone.

Just arrived in London and was lazy finding a broadband operator. Now I regret not taking the time to look up on the internet for comparison. And since I am stuck with them for 2 years the least I could do was warn you against this lazier than I am provider. Should you get any issue, do not even bother calling the CS, the only thing you will achieve is get even more pissed than you were before the call. They cannot do anything: do a gesture of goodwill, pass you to a manager, help you... They will only say they are sorry which is fine, but is not the reason you called in the first place. Hope I'll get my broadband connection one day... you certainly will before me.

Connection keeps cutting out, 27 minutes to get through to customer service, 25 more minutes trying various things, followed by a promise to call me back....still waiting. Big regret choosing EE

The worst broadband I've ever had. Customer service is a joke. AVOID EE

Hopeless service. decided to move from Sky to EE. What a regretfull decision. After a month long waiting..no internet...no right answer from customer team and teachnical team. They dont know what they are doing. Dont ever think of going to them

Cheap but awful broadband experience. Slow and poor reliability. Not recommended.

Good as long as their is only one user, any more and it completely flops and is very frustrating. They also block P2P connections most of the time.

My friend has virign and it seems flawless where as EE seems more like minor broadband upgrade.

Would strongly recommend against getting EE even if it is a little cheaper, not worth any savings.

Our experience of EE is dreadful. When we signed up we were given a switchover date of December (before Christmas). Came the day and it was delayed into January but as BT had been given notice, BT stopped our broadband so we were left without broadband despite EE's claim that the switchover can be done seamlessly. When I complained to EE and told them that I relied on the service to access my business emails they told me that to use it for business was illegal and that anyway I would just have to wait 7 / 10 days until they could connect me to EE's broadband. I got on to Ofcom who gave me the number EE's head office and got the switchover sorted with a loss of broadband service for just a couple of days. When we did get connected, the service was so iffy we found it unusable - it was slow, kept cutting out usually when writing emails or preparing messages on Ebay or Facebook so we would loose the messages before they could be sent. I can tell you I was in the doghouse with "her indoors" for changing service provider as she had rad that EE had a very poor reputation. Complained on Facebook and got a response and eventually received an emailed instruction to change settings which worked for a couple of days but back to same shaky connection. I have sent a very frustrating day trying to connect friends and relatives of Facebook but it keeps cutting out. We never had this problem with BT and TalkTalk before that. The other frustrating problem is trying to contact EE and speak to a human being; calls to them can be 20 -30 minutes before you do and even then I can't understand them and they can't understand me. So, if you are tempted by EE's offer just DON'T TAKE IT UP - you'll be sorry if you do. I am. Signed Mr V.
Angry

Was completely mis sold by a lady who i was to embarrassed to ask what are you talking about as she spoke so ridiculously fast! I Specifically said I didn't want a higher bill before you know it I had a monthly charge of £10 added on! Customer service is more than awful they don't care about there customers nor want to know the problems you may be having they just put you on hold and cut you off. All in all my experience with EE is horrific.

Changed from Sky to ee worth mistake avoid at all costs ! So unreliable.

Consistently very slow. I wish I had not moved to EE and will leave ASAP

Recently switched to EE. Went from bad to even worse- if that is possible.
You spend hours and hours of your life on hold waiting to speak to someone, then get cut off when the phone is answered.
The customer service is dreadful - I have had the EE broadband service for around 3 weeks now, and most of that time,I have had no internet. I have been calling India to get someone to fix my internet in Northern Ireland...cheap for them, but very difficult to communicate with.
If you want no broadband, poor customer service and to spend hours of your life on hold listening to tinny music, then EE is the one to choose.
Do NOT pick this company.

AWFUL!!!!! Had broadband installed into a holiday home that was to be let out. We live three hours away from property so couldn't pop back easy. Took three months to receive router as they had wrong address yet everytime I called they would say they had the right address till the 5th call they told me oh we haven't got the right address here. Then it wouldn't work. Calling them is a nightmare! Customer service useless, have had the phone out down on me multiple times after waiting half an hour to get through!!! Then after we finally get our router... Get it working... We get a letter saying you want to cancel please send router back. Call ee, first time got through lady asked what my name was and said your not the account holder (I'm the joint account holder) and she just put the phone down on me!! Got through again after 15 mins and they said there was no evidence to why we was sent the letter. And whilst he was looking up our details I could hear other people in office saying stuff like "you should hear this dick head... Wants money back ha ha ha" I'm pretty appalled by their attitude! Now we are just waiting for the Internet to get cut and dreading having to call them again. Worst company I've ever come across. Ever.

I have been with a few providers from BT to TalkTalk and i thought it could not get any worse with TalkTalk.... i was wrong....

I signed up for a 12 month contract and the engineer took two weeks to arrive and he fitted the line.. and there was a post code mix up or something so my internet did not work for another 2 weeks so it basically took them a month to get me up and running..
First bill they tried to take DOUBLE the amount of money from me.. for the engineer visit. Luckily the money was not in my account.. the internet constantly lags and freezes on me when it did get running.. and whenever i speak to customer service which is based in Mumbai India.. all i get is rude and DELIBERATELY obstructive representatives on the phone doing there very best NOT to solve the problem of my internet being constantly turned off for no apparent reason among the staff that LAUGH down the phone when your trying to make a complaint and hang up on you after putting you on hold for 30 minutes... the service is shocking... Even the service in the UK based areas is terrible even the billing department.. they say we will add compensation for spending hours on the phone being given the run around only for it not to be put on the account and lie to you.. but after hours and i mean hours of trying to find out why the internet is so laggy and trying to make complaints about advisers putting the phone down on you only to get NOWHERE its like talking to a robot on the other end of the phone... trust me every single phone call i have made has been the same... and if you want lots of headaches and your time wasted feel free to join them but let me tell you this EE DONT EVEN HOLD A CANDLE TO TALK TALK AND TALK TALK IS ONE OF THE WORST I HAVE DEALT WITH IN MY WHOLE LIFE.

STAY FAR AWAY.... TERRIBLE!

The only thing i can give them credit for however is compensating me for the issues i have had but its a rough ride getting them to compensate you.. (i just dont back down)

Absolutely damned abysmal. Shouldnt be allowed to operate. Worst Company ever in the 21st century.

worst worst worst
company of liars

A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.

Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!

Extremely disappointed by the service no broadband for 6 out of the last 30days. Customer care should be called customer neglect,very difficult to speak to someone and when contact is made often get cut off. Considering EE is in the communication business they have a lot to learn but as a major player in the industry I don't think that they care.I have given my notice to these jokers.

Never had such bad service, always slows down when mothly payment due and get messed round firstly they say its not them them its my computer, just a load of bollicks, it takes on average 2 hours to get through to them to be given a load of crap.would not even recomend to my enemys let alone friends. steer clear from the worst service and speeds on the net