EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
EE.
How EE compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
Add your own review of EE
1,607 Customer Reviews over 81 pages
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Reviewer
cassandra
Location
edinburgh
Date
30/03/2016
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Reviewer
Carleey89
Location
Fife
Date
29/03/2016
Comments:
Had EE fibre broadband since March 15, was a nightmare getting connected and being past from pillar to post when speaking with customer services.
It was finally connected and it's soooo slow! Constantly cuts you off, you can't seem to have more than 1 person online at once or it just leaves you at a stand still. Not easy with a 13 year old who loves gaming!
We persevered this long and have now decided to change suppliers..
Can get much better service and connection elsewhere for the same price of not cheaper. -
Reviewer
David
Location
huntingdon
Date
28/03/2016
Comments:
It was ok when I first bought it about a year ago, but now the internet speeds vary a lot
Frequently when trying to watch live TV or movies, we either have buffering or cannot get the programmes at all.
When I called EE they just told me to go online and see what I could find out
Very disappointed
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Reviewer
Ben
Location
Preston
Date
28/03/2016
Comments:
Absolutely useless. Been with these morons for over 10 years and the service has just got worse and worse. They seem to slow your connection down every few hours to the point where you can't do anything, especially around busy times when you're most likely going to want to use it. Extremely unreliable, awful speed, customer service is just non-existant. Would give 0 stars if I could. Fuck you Orange. -
Reviewer
Alpesh patel
Location
Leiceater
Date
28/03/2016
Comments:
Months of intermittent broadband...several engineers called none of them resolve the issue. Each stating I need another engineer....which I have to call for. Each time I call I have to go through the same tests as the operator is reading a script all for me to book the next level engineer! Surely they should manage this internally and get it sorted. I pointed out that my charges are higher than that currently available and for a far poorer service...operator avoided the discussion. Worst service ever....will definitely be going elsewhere absolutely fed up with the ee muppets.
DO NOT USE EE FOR BROADBAND OR MOBILE. -
Reviewer
J.Stirland
Location
Nottingham
Date
25/03/2016
Comments:
Have been with EE for a few years now, across multiple addresses. Every move has been fine, only ever one issue when we moved to the current address where the line was faulty. It took EE 1 day to send an engineer out and then everything was fine. We have just come up for renewal so thought we would upgrade to fibre (loyalty deals rock btw!), which i'm happy to say is getting around 35-37mbps compared to the 16-17 on standard. We are pretty close to the exchange and the lines are probably only around 4-5 years old so that helps, but i can't fault EE to be honest. PS i work in IT but no its not for EE! :) -
Reviewer
Mike jonas
Location
Widnes
Date
25/03/2016
Comments:
Do not go with EE standard broadband. It is terrible, Netflix, YouTube etc are un useable. Customer service useless and it has cost me a fortune as the kids are constantly going over their mobile data plans because the broadband is forever cutting out. Had Talktalk broadband previously (all the same cables, connections etc) and it was ten times better. Feel like I've been robbed and conned by EE -
Reviewer
Pete Treadgold
Location
Chillerton, Isle of Wight
Date
23/03/2016
Comments:
Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start. -
Reviewer
Ihsan L
Location
Launton
Date
23/03/2016
Comments:
EE is run by corrupt employees who will lie to the teeth to get you to commit. They claim having own fibre network and don't, they claim speeds which isn't there, they change contract without evidence, they claim things does not exist, then even make false appointments. very bad people indeed. -
Reviewer
Norbert
Location
Date
23/03/2016
Comments:
I bought 17mbps, and it was for a couple of months, now it's changed to 3 mb and customer service is telling me that 3mbps is a maximum speed i can reach on my area. Lies, because everything was fine before. They are persuade to change my broadband to fibre after that...Good luck with EE -
Reviewer
Moody
Location
London
Date
22/03/2016
Comments:
DO NOT GET BROADBAND OR EETV IT A LOAD OF RUBBISH. I lose connection every 30 second its a joke, also the black spots in my tiny flat is so bad I can't believe they call themselves a network company. I left SKY to go to them 2 months ago, and I now gone back to SKY for TV, EETV is free view which you will get any way with a normal tv. the on demand is so rubbish that the programmes keep dropping out> I must have call EE about 25 time in about 6 weeks they don't care they said I have a speed of 13 which is acceptable well no its not. please don't listen to there spill about how there broadband is so great it's not it rubbish. Im back with SKY for TV after 2 month and it is proper TV I'M STILL PAYING THAT COWBOY COMPANY ee locked in an 18 months contract. so roll on next year July because you want get my money ever. -
Reviewer
Dave
Location
swadlincote
Date
20/03/2016
Comments:
I changed to EE 2 years ago as we have mobile phones with them.....We are on the basic BB and I have it in 2 locations, In both locals the BB has been reliable and faster than the BT equivalent, I have no experience of the fibre version. I have had no issues with EE customer service. Open reach are a separate company employed to do field connections etc and I have had problems from open reach in the past with other providers....but open reach are used by all providers and cannot be bypassed so we are stuck with them and there failings. -
Reviewer
GED Cunningham
Location
Middlesbrough
Date
19/03/2016
Comments:
PLEASE DONT GO WITH EE .THIS IS WITHOUT A DOUBT THE WORST PROVIDER OF BROADBAND I HAVE EVER HAD I CANNOT GET WIFI ANYWERE IN MY HOME AND IF TWO PEOPLE ARE TRYING TO USE IT THEN IT JUST STOPS ALTOGETHER AND WHEN I HAVE CONTACTED THEM I HAVE BEEN PUT ON HOLD FOR AT LEAST 30 MINS EACH TIME. AND THEN THEY PUT YOU THROUGH TO A CALL CENTRE IN INDIA WHO HAVE NOT GOT A CLUE -
Reviewer
Mark
Location
Sheffield
Date
19/03/2016
Comments:
Utterly hopeless! -
Reviewer
Rob
Location
Rochdale
Date
15/03/2016
Comments:
The actual broadband speed and reliability has not been too bad - most probably comparable with many of their competitors.
The customer service however is dreadful at best. Without a shadow of doubt THE WORST company you could ever have to deal with.
You could not pay me to ever deal with this company again, let alone pay for the pleasure! -
Reviewer
Sam
Location
UK
Date
13/03/2016
Comments:
Do not buy. -
Reviewer
David moffatt
Location
Merseyside
Date
12/03/2016
Comments:
EE broadband installed on the 31/12/15 still no landline Internet still awfull it's now 11/03/16 Well done EE -
Reviewer
Samantha
Location
London
Date
09/03/2016
Comments:
Not impressed at all. It's been a disaster from Day 1. Was sold the broadband via phone just before my honeymoon and promised that it would be up and running for us when we return, only to have wait two weeks to be sent another two routers because the initial was apparently faulty. Three or four months later, another random router was posted to me.... Anyway, the broadband has been extremely especially in the evenings which is when we use it the most as hubby and I are out at work during the day. The lesson learned is that you definitely get what you pay for, and sometimes cheaper isn't always the answer. This evening's slow service has ticked me off big time and I'll be changing suppliers asap. -
Reviewer
Jason
Location
Southend
Date
09/03/2016
Comments:
What can I say? If you are thinking of getting EE broadband, think again. The service is appalling and unreliable: sometimes, very rarely, it will work but almost all the time speeds will go up and down. Not my idea of good service. Save yourself from the many hours I spent turning my router off and on and don't make the mistake I, and many other people, have made. -
Reviewer
Shirley
Location
North London
Date
09/03/2016
Comments:
One of my biggest mistakes I could ever have made was to Change my landline to EE.They are useless.My landline has been out of order now for 6 days and nothing has been done to put this right. I have spent hours and hours on the telephone to EE, just being tossed from one person to the next and from one department to the next.Everybody says something different and not one person seems to know what they are talking about.They have not sent an engineer, they cannot identify the fault and they have not diverted my calls to my mobile as they have promised many times. I am now at the end of my tether and still without a land line telephone. My advice is DO NOT SIGN UP WITH EE. Worst company I have ever dealt with
Comments: