EE Home Broadband Reviews

I did a review yesterday that has not yet been shown.
So this is an update.
Still very pleased with how my change over from a different supplier went.
Much cheaper with free land line; 1000 mobile and international calls.
The speed (still not fibre)is also much faster.
Brilliant and to think I was nearly put off by the reviews!!

I am very pleased with EE. Everything happened as promised on the day.
The only slight hitch was temporarily losing my existing phone number
Phoned them on their free number which was answered immediarely. Within the hour my old phone number was registered.
Brilliant!

I ordered home bb, went live apparantly on 29th Feb, still on the 6th March no Internet. Altho after calling every day and no help, no commitment, failed promises, Mind you, EE were quick enough to bill me on the 2nd March.

The only time they didn't send text reviews funny that) not only being charged for Samsung tablets of which I've never received.

This service that I have received is truly disgusting.

DO NOT GET EE BROADBAND unbelievably rubbish I need to use my mobile data in the house was lied to in the shop about the speed when ever I ring up they tell me I I have a different line speed.cant wait for the 12 months contract to run out. EE mobile is great but stay well clear or the broadband I struggle to watch 30 second videos on YouTube as it just keeps buffering. YOU HAVE BEEN WARNED

ee standard broadband is very slow most of the time. also internet drop out connections too not so reliable. phoneline is good never had any issues its just their rubbish broadband that is the problem. not recommended if your looking for a good reliable broadband ee is not for you.

its been 25 day have been complaining about my broadband speed still nothing .
please think twice before joining EE

Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.

Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.

EE Fibre Broadband is very reliable but the speed isn't always the promised 38mbps up.

The customer service for EE as a whole (broadband and mobile) isn't the best, but usually you get the help you need after a while.

Worst ISP I have ever been with. I am struggling to even write this review because the internet keeps dropping out. Very poor download speeds and horrendous upload speeds. Do yourself a favour and join another isp.

Awful don't get broadband through ee

Hours spent on the phone trying to have broadband over a month of messing about. In the end they cancelled the service could they couldn't provide a service

Don't believe the hype of ee advertising. Can't say enough how bad they are.

Mobile phone side is good though

Really bad

Worst broadband ever!! Slow internet, rude service!

Absolutely abysmal, fibre connection applied for 6 weeks ago and so far has failed to go active 5 times over the period of a fortnight-a total washout! fed up with capping ,presumably due to bandwidth issues,should at present be between 7 - 8mb,but is rarely over 2mb-horrendous!

Can't comment on the connection...

Never got connected...

Ordered over 6 weeks ago, called to find out what was going on with my order. Was told that my order had been cancelled...even though in their own letter it states the only way an order can be cancelled is if the customer cancelled....

I DID NOT CANCEL!!! And they could not tell me how it had been cancelled...Admitted to it being their fault...

Then was told I had to wait 30 days until the old order had cleared, before they could re-order... so as a patient man I waited and a week later they re-ordered it.

After 6 weeks of waiting and being messed around, I'm now called and told they can't get a connection in the local box...!?

WHY DID NO ONE TELL ME THIS EARLY ON?

Shocking customer service, never got to try their service. But judging on my experience, maybe it's just as well I cancelled and went to another provider...

We were promised our broadband to go live and be able to use on the 5th January 2016 after the Openreach engineer had been out. He came and done the job and we were then told that the job wasn't finished and someone would be out the next day on the Saturday to finish it. At this point we didn't even have the router and had to ring up about that. The router got delivered on the Saturday but yet our broadband was still not on. We rang again on the Sunday to enquire and we were told that an engineer from open reach would be out on the next day, the Monday. At this point we found everything a bit unprofessional, as nobody could give us a straight answer.
Nobody came on the Monday. So we rang again and we're told that there was nothing about anyone coming out on our account and someone will be out on the Wednesday.
All Wednesday I got texts saying that the engineer was "on his way" and then "doing the job" and then "the job was finished". We both took the day off work now for a third time and nobody showed up and we still had no Internet. 
So we rang, once again. 
We were passed through 5 different people, we were first told on the phone there was no record of an engineer coming out and the next date they had was the 17th February. We were then passed through 4 different people and the final person told us there was nothing on our account that said anything about the 17th February and the next available date was the 22nd February.
On the 17th February we received a text from "EE" and this is copied and pasted from the text we received. "Hello from EE broadband. Your broadband service is due to go live at any time before 23:59 tonight. Visit ee.co.uk/journey for more info." Still no Internet. 
An engineer from Open Reach came out on the 22nd February which was another date we had to book off work losing out on money and he told us that everything was done and ready and it was just down to "EE" to activate your line and broadband.
We had no Internet all day and then received an email and text message from "EE", again, copied and pasted. " Hi. Your EE home phone is up and running on telephone number xxxxxxxxxxx, so you can make calls once we've sent you confirmation your order is complete." Neither was working so we rang up again and we were told then that is will be on and ready to use before midnight that night.
The next morning, still nothing.
So we rang again tonight and spoke to a supervisor who has given us permission to use her name and location so that she can confirm what we have said, which she told us was , Sasha, in the Plymouth call centre. She told us that we had two notes on our account one saying we are connected one saying we weren't so she contacted Open reach who then told her they hadn't in fact finished the job and we're coming back out on the 2nd March. I do not know why were not told this or in fact anything for the past 3 weeks. We are extremely disappointed in the service and all the customer service we have received as no one has actually told us anything that is true and we never got/get the same answer twice.
We have not even been offered any kind of compensation for the poor service and hassle we have been through.
We will not be recommending any kind of EE service to anyone

Orange webmail down again, considering EE supposed to be biggest & best there must be a good few people getting paid for nothing, joke reliability

EE toke over my broadband although instructed not to. Promises made to correct missed.
Money taken from my bank although promised this would not happen.
Compensation dates missed - still trying to resolve since October last year.
Worse company I have ever dealt with.
Anyone thinking of changing be very careful.

Initially no phone and no broadband. now no broadband. NOBODY IN CUSTOMER SERVICE KNOWS ANYTHING. DIFFERENT ANSWERS....JOKE! OFCOM SHOULD FINE THESE GUYS PROPERLY

EE it's a joke! I've signed contract on the beginning of December and today is 19th if February and I still haven't got internet and landline! Firstly they sent my router to the wrong address and later I've been promised every single week that engineer is going to cone to my place and Internet will be active. Ppl that work for customer service lie! I've spent around £40 for data coz I haven't got internet at home, alter few calls I got my money finally back. They said that for sure engineer is coming 23th to sort everyone out and signal will be alive since 26th of February, I said if engineer won't come on Tuesday I'm going to take EE to court