EE Home Broadband Reviews

No info on speeds as never got connected or received ANYTHING but lies for 3 weeks. AVOID and believe the reviews, do NOT give them the benefit as we did, big mistake. Now left with no service at all and a mysteriously MISSING phone line? Most polite operators talking blatant lies and promise the world but give nothing. Never again and never ever recommended. Keep up the good work EE .

Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.

can't believe I opted for EE, the speeds are the worst.

We live out in the country so the broadband and phone line is absolutely awful. No good if you don't live in a big town. Also with them on my mobile and can't get signal in Dromore. NO GOOD FOR COUNTRY AND SMALL TOWNS.

If there was a 0 star i would give it to them. Worst company i have dealt with. Their customer service is awful, that is once i eventually get through to someone! I phoned to let them know my contract was up and i wouldn't be going back to them and the man wanted to know why, who i was taking a new contract with what my new contract included and how much i would be paying.. i think that is so so rude! when i told him i found a better deal at o2 he told me i was stupid for cancelling such a better deal.. Terrible!! STAY CLEAR of EE they might be cheap but there is a reason for that! Im now with o2 and never have any problems!

We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
Would not recommend EE ever.

I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.

OK guys, I've been putting up with this service for 4 years. I'm done!!! It is totally unreliable. There are days in which is fine. There are days in which it drops the connection 20-30 times (for like a couple of minutes but it obviously messes up any gaming/tv watching) AND there are days in which it drops for hours.
*They sent me a new router. Still bad.
*They told me to unscrew my socket and plug the connection to the test wall socket. Still bad.
*They finally managed to convince me to accept an engineer visit to replace the socket. Guess what, he came today at 8.00. The socket has been replaced ... the connection has dropped so far 9 times in two hours afterwards lol
This company provides an atrocious srevice, Stay away!!!

Running SpeedTest.net
Ping = 959ms
DL = 3.84Mbs
UL = 0.47

Typical Ping time for ADSL is 40ms, Fibre 16ms, I can only assume EE are using Pigeons.

The internet is basically unusable. Been looking forward to the contract ending for 10 months, 2 to go!

Absolutely shocking !!

This is by far the worst broadband in the world. i can't explain to you how bad it is. i have been having problems with my broadband for 2 f*****g weeks and today i decided to call them up. i call them up and even their customer service is sh*t! can't even understand a word they are saying! the person said they fixed it and i checked on my phone the speed and it was high. next 2 hours it was messing up. actually she made it worse WAY worse. playing a game on my ps4 online and im lagging like crazy all because of this broadband. always says "connection error" every fu****g time!!! im so angry i have never been this angry in my life, f**k you EE you piece of sh*t

I can't see videos. My average broadband speed with EE is under 1 MB, sometimes only half that. I spent most of my career in IT, and have therefore tried everything to improve my speeds, to no avail. I am seriously thinking of moving to another supplier.

Broadband hasn't been working for months although we've been paying for it. Rang up multiple times to fix it, occasionally there is a polite person but more often than not they are very very rude and terribly unhelpful. If you want to pay for nothing, then join EE. I am a very unsatisfied customer and the workers do not care and do not want to do their job. (As I say occasionally there is someone who tries to help) but normally they are just rude. I am a university student who needs wifi to work but they do just not care. DO NOT JOIN EE

router kept slowing down only resolved by resetting. never had the same issue with talk talk. they say must be my house wiring so brought to wall socket that phone line came into house and the same. Then asked me to unscrew this and play with wiring. Which was the same after i did on effect waste ten minutes but talk talk never had me do this. But of course worked great after call just few hours later when the router went wonky again. Think stay away as they are rubbish. Speeds so slow that google took 50 second just to load the google bar to ask questions. Could not watch any movies on now tv as glitched too much unless i reset the router just before watching the film. Never happened with Talk talk. Changing provider but warning others stay away.

Great service never had a problem.

Please for your own safety and mental wellbeing, DO NOT purchase EE Broadband. The speeds that they claimed we was going to get was fine ON THE DAY OF INSTALLMENT. Come a week later and I am finding it a struggle to even stay online for longer than 15 minutes without my download speed dropping to 10MB and under, the broadband fluctuates almost all the time, and it constantly cuts out. EE is without a doubt the WORST experience of my life in terms of internet providers, and even though it's cheap it is STILL not worth buying.

Have tried getting a contract out of them for a fortnight now. Have no idea what I have got with them other than an idea from someone at the phone. Have spent an hour to the HelpLine(!!!) to be told then cannot help but that the local EE shop would be able to let me have a copy. They, of course, denied that and put me through to another help line who said they could give me the details over the phone! Still no contract. Came home and tried another number and was again told that a contract could not/would not be sent. Asked to cancel the contract and was told that a cancellation fee would be charged! Haw can they charge a contract cancellation fee when there is no contract? STAY AWAY FROM THEM, they are an internet/phone communication company that does not know how to communicate.

When it works it's fine it a little slow but when it goes wrong you are in deep trouble. The worst customer service ever.
People hanging up on you, consistent lies, poor compensation for loss of service.
You get a different story every time you call - it will be up again tomorrow, it's being fixed now, they've only just looked at..

When it's works it's good but when it goes wrong exist stress, being left on hold, people hanging up on you and lots of lies. Both times it's gone down its been for a fortnight.

I took an iPhone 5C contract with EE over the period of 24 months and around 3 months left before this upgrade is over.
EE were doing a good SIM only deal so I contacted them and asked if I could get the SIM only deal now - they refused and tried charging me £50 to do this.
Even though I pay all my bills on time with EE, they still try charging me more money even though I would be taking out another contract with them - makes no sense at all.
When you query any issue with EE, they always say they are from 'X' department and they can't help (obviously because they know they are ripping people off).
Horrible customer service and a rip off scheme.

Please stay well clear of signing up to EE broadband unless you love talking for hours to their rude and incompetent customer service every week. I have talked to staff and managers and frankly there is no hope with the lack of service because apparantly there has to be 30 continuous days of no service for me to be allowed to leave. Even I would have to pay for the privilege. My longest has been over two weeks with no service and they told me it was only valid if I called in every third day or they would assume it was back working.

I am just counting down the couple of months I have until I can cancel the contract and not have to talk to a rep who makes me believe they have finally fixed the problem for all of a day or so (sometimes 10mins) and then the crawling/no service occurs again. I have had days and weeks of no service/slow service and no matter how much I call and I patiently go through the crib sheet of what they want me to do, it is happening again even right now.

Never had an issue with BT, Talk Talk, Sky before so it is not the house as EE loves to blame. I unfortunately fell for EE cheap one off price which I paid upfront. The company is a corrupt and simply disgusts me. Provides no service but is happy because they have taken my money.