EE Home Broadband Reviews

Slow speeds, but they are apparently what we are paying for. Consistently drops out, and has gotten worse since FTTP started being rolled out here. ASlways has been an issue in the bedrooms. Plotting a switch to Trooli and leaving EE and the Openreah network as a whole.

EE are absolutely useless. Only one person can use a mobile/tablet, can't use a tablet and Netflix at the same time. Constant very, very slow internet, on a speed test the upload speed doesn't even register. I have phoned customer services several times and although they are polite and helpful nothing changes regarding the non existent speeds. Definitely wouldn't recommend going with EE

I am an o2 customer and an ee. O2 are very good at answering phones and the wait in shops is very quick. EE on the other are so under staffed it's unbelievable. I've only been with them a short while and can't wait for the contract to end. They never sent a sim with my mobile broadband and after sitting in the shop for over an hour I had to leave. No-one seemed to know what they were doing.

Made me lose a fortnite game kill yourself you fags

EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.

EE internet contract
100% mistake, they sell 100mb and you will receive a maximum of 18mb, customer service doesn't work at all, it seems like you have to pay but not demand.

I entered into a contract with EE for 24 months during the first year of covid. I had previously been with Sky, BT and TalkTalk and I thought given it's a BT line then EE would be just as good with relatively good speeds and cheaper. I could not have been mpre wrong!! EE has been really really inconsistent with really low speeds of under 1mbps. It would work okish for weeks but then it would revert to extremely slow speeds. I would ring EE and they would do line and router tests and tell me everything is fine and then suggest that the problem may be with my equipment or the enviroment. However given that I have many pieces of equipment including work laptops etc and they were all having the same connection issues, then this was unlikely to be the case! They did send an engineer out but he couldn't establish any problem and just fitted a new BT plug just to be seen to be doing something. I've had two years of inconsistent and broken broadband during covid which i would describe as HELL. It is just no good if you are working home and its franky embarrassing as colleagues in the middle of nowhere did not have the same issue and i live near Manchester city centre. There was days/weeks when i had to go to the office cause i couldnt attend meetings or training online even with the video turned off on MS Teams etc because the connection was so poor. EE also put the price up during the contract, which seemed to be way above the consumer price index and they would not explajn why. After a slow and torturous 24 months, I've recently gone back to BT and the speeds have literally doubled to a consistant 20 megabits per second. EE are supposed to work in partnership with BT but the router they provided was just rubbish and i suspect this may be some of the issue. EE refused to replace it even when some of the features in the router, ie. the DMZ zones would refuse to work. The tech helpline didnt have a clue and just ask you silly questions each time, like have you tried rebooting it and the location of the router. At the end of this two-year period with BT, I intend renegotiating a new contract with BT and i will probably stay with them now. Also, a friend has the same issue with EE. Dont do it, learn from others experiences, life is too short!

These are not as good as TV advert claim can't even supply fibre here !!
Promised speed of 5mbs without it, only get 0.05 speed ?? Total rubbish

This is some woeful broadband. To be fair to this broadband, Openreach did literally use some aluminium under the roads for it, but still. I suppose that the only saving grace before we had our router replaced was that provided you were in the living room, it mostly didn't drop out. If you have Fibre To The Premises available and have the funds to do so, do switch and don't go with EE.

It’s a load of shit it works for a min den stops so sort it out u fuckin dossas

Constantly stops working, hubs flashes orange which means no internet connection, 5 days to fix then breaks again. AVOID

Terrible customer service, useless assistance, broadband not working and unreliable engineers.
EE take care of you the first year then, when you start to pay the full price they just don't care anymore. I have been a customer for 4 years and when I have decided to switch to another provider they charged me 2 months worth of bills even if the usage was 0 because the broadband was not working and they didn't care to send an engineer. 3 times I had to stay home from work waiting for the engineer and 3 times they didn't show up.
Useless, absolutely useless.

Diabolical..without Internet a wk. Pillar to post booked appointments cancelled .. call bks not happening when confirmed. Absolute jokers. Illegally paying for a service I don't recieve? Stupidly in a contract for phone and broadband...

Disgusting service. Had an expensive mobile broadband deal with them. Device they supplied failed within a year. They twice accused me of getting the device from elsewhere, before offering a token apology, and an pathetic insult of compensation. They then admitted device they sold me was not supported by their network. Misled and lied to from the off. Never again

internet cuts out multiple times every day, absolute shocking company NEVER EVER GO WITH THESE MONEY GRABBING CLOWNS

Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.

Even sat next to the router the wifi would drop or be slow.

Had to use mobile data everyday and to connect to laptop to wfh as it would never work.

EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.

I have been with EE since the days of T-Mobile. But their customer service has become horrible. When you try to leave they treat you like an enemy. The worst service. I cancelled a broadband service within the fourteen day clearly stated on their website, but EE deliberately sent me an email asking me to pay a cancellation charge. A very appalling customer service. I don't advice any customer to sign up to EE. They are extremely negligent and unprofessional. Even after I had made a complaint over the phone they cancelled my complaint and sent me a bill again after a few days. Don't take risk with EE. Find another provider by all means. If this matter is not resolved I will inform as many customers as possible through social media to stay away from EE. I have been mistreated and my time has been wasted. I don't normally write reviews but I have no choice with EE. They can't resolve my complaint so I must come on social media to resolve it.

You don't read th reviews no body likes your lies you r not a Internet provider you take money off people 4 no service me I have no speed at all .022 you should be ashamed with yourself I'm out of ee now thank god give people the right to cancel your crappie & not charge us to leave before your crappie contract runs out your shops should tell the truth a bout signal strength I was told by teck 2 that I have no signal is because I live 1 mile from your mast on open ground no high. BUILDINGs in the way phone signal very week 1 bar or no bars sort this out or you will not survive no jobs who's Internet do you lot use I bet its not ee

Zero stars for theire awful service, and -5 for their customer service. Save your self, dont go there.

Absolute rip off. They reduced the price for the plan I am currently on to 28 GBP. Strangely, they increased mine to 36.88 GBP. When I asked for a price match they refused saying you are in a contract. Instead of valuing their existing customers they rip them off. Avoid EE broadband. They will try to tie you in a contract and then they will rip you off