EE Home Broadband Reviews

The customer service is excellent and the broadband is amazing never slowed down and never lost signal

Great provider, wouldn't have any other.

This is generally a solid provider, I could probably be getting a little more bang for my buck and that could be chased up better but otherwise I'd say its reliable and i don't have to think about it much.

I have EE FTTC - and it works fine. I get around 72 Mbps download...

EE have been absolutely fine, speed is perfectly good enough for general household use and it doesn't go down very often. When it did go down, it was a little frustrating getting a response but it did get sorted in the end.

Ridiculous, am using this as it's free if you're a BT broadband customer while I wait 2 weeks for engineer as moved home, but it's so annoying.You spend half the time logging in,and instead of just one simple log in page, first you go through a generic page and have to click login (then wait) then next page enter email, then click what applies to you, then wait again for another page to load and then enter password and wait for another page to load and it says you are connected... then a few minutes later you have to go through it all again, what a load of &*^%$ to stay on fot more than 15 mins is a miracle and to log on with a mobile took me 20 minutes because it keeps reverting back a page AGHHHH

I've given EE a 1 star rating because the broadband is rubbish the signal doesn't fully reach upstairs and randomly disconnects from devices, STAY AWAY from EE it's a con

Changed over to ee full fibre and digital home phone as recommended by ee shop. Installation was good, but no caller display on home phone. Called ee who promised they would have it fixed in 24 hours. Now, no home whatsoever. Called again, they couldn't fix it without escalating to specialist unit. A week later still waiting, but no home phone, which we rely on.

We were charged more than expected on our latest bill, and are currently paying £10 more than new customers for the same broadband package. Spoke to Simon in billing, who was extremely sympathetic, but EE flat refused to allow us out of our contract despite charging us more than we were told to expect, nor would they give us a better deal. They clearly value new over existing custom and do not care about current customers. Explained we are on low income, and tried to change our contract to BT's low income package (BT owns EE), but EE again refused this as they are 'bringing in the same package in 6 months' so we're not allowed to switch until then. Absolutely shameful company - do not get sucked in by their special offers, once you're in contract they'll charge what they want and you will be unable to leave, even if your financial circumstances change and you're unable to pay your bill. Additionally, EE's pricing is some of the highest on the market - we're now paying £40 a month just for broadband - we could get the same package for £25 from a different supplier. Simon was as helpful as he could be, this complaint is not aimed at him, but EE are a disgusting company - use them at your peril.

Extremely poor quality internet and poor customer service.

I have been with EE for about 3-4 years and in that time I have never had an issue with the reliability or speed of my 500mb package. The very few times I have contacted customer support have been regarding upgrades to my deal, my call was answered promptly and delt with quickly to great satisfaction. The biggest downside to EE is the cost and whilst they are a good provider and prices for new customers aren't awful as soon as the contract expires you can expect to notice a significant increase in your monthly cost.

Kevin Bacon is getting paid millions to lie to us, he can go and take a running sideways Fk to himself

Worse broadband company, as bad as BT with hidden charges and connections dropping out but customer service tells you your wrong..... I'd go with now

So I'll try and keep this short, they will repeatedly raise your price, yes it's in the terms of service but they don't properly inform you of it otherwise. Moreover then I called up about this and was given as they called it misinformation by one of thier representatives saying they could get me a cheaper price or package when they couldn't and they knew they couldn't it was a lie. Then a member of thier loyalty team said how they had said to the liar that they couldn't offer me anything before he did that and openly accused his college of lying to me and told me how to file a complaint against them. Anyway, they offered to pay me out of the exit fee, then I spoke to someone from the executive team who said no no only they could offer to pay the exit fee and it didn't matter thier colleague had offered it me the other day, they agreed to it, but would not admit they had lied to me and instead said I had received misinformation from thier own people, they wouldn't do a good faith gesture beyond getting rid of the exit fee which was the bare minimum and they had to be threatened with legal action for that.

Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.

Where do I start.Well if you are considering upgrading to fiber via EE don't.The promises do not match the service.Every time a fault is diagnosed a new contract fee is added.Solutions like "ehancers", +£10 did not work.
A raft of explanations to overcome objections to frozen screens no connection to wifi etc include: Pipes under the floor,too many doors, we never promised it would reach every device i.e. the garden shed where BT formally did.
As the late Terry Thomas observed "What a shower.."

This is a pre installation review. The ee app doesn't work and automated emails failed to arrive. The irony that a telecommunications company can't send emails and order tracking that doesn't work isn't lost on me. I thought I was signing up for BT but got EE broadband. BT you have made a terrible mistake linking up with this company

EE took £100 deposit for TV box and package they cannot supply and are reluctant to refund the amount I am in process of the small claims court

Terrible experience for the last year,
Landline will not work correctly, countless calls to ee and countless visits. Abysmal customer service that will not listen to the problem.
Avoid this provider at all costs.
Even the managing director ignores your emails.

We switched to EE in 2020 because of an awful Post Office broadband experience. In my initial 2020 review of EE, I said that it was not intermittent yet and that I was having a good experience with EE so far.

Well, this no longer is the case. Some portion of the blame does lie on Openreach who decided to use aluminium instead of copper to connect our area to the DSL broadband. It always seemed to drop out in my bedrooms, but every time we had an Openreach engineer round to investigate it, the engineer found that there wasn't anything wrong, we had them round 3 times, all three times they said to use a full fibre connection but there is nothing wrong with the router. On their 2nd of 3 visits an engineer mentioned that they were using aluminium instead of copper. It was that engineer who ordered us a new router which had been promptly delivered but there wasn't much of a difference. It got worse each callout. I believe it's to try and get us to use fibre as it got worse ever since Openreach started installing fibre in my town. And naturally EE was going to approve it so that they could get more money out of us. In the end we are now switching to Trooli who gave us a good starting offer. We just need to know when they are going to come round and connect us