EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
EE.
How EE compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Reviewer
Anthony
Location
Manchester
Date
18/01/2018
-
Reviewer
Steve
Location
Herefordshire
Date
17/01/2018
Comments:
Totally unreliable. Lose connectivity all the time. It was okay before I switched. -
Reviewer
trip67
Location
birmingham uk
Date
13/01/2018
Comments:
hopeless broadband, poor customer service, wish i'd never left BT. -
Reviewer
Elli
Location
Somerset
Date
12/01/2018
Comments:
I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps.
The contract is finally due to end in Feb.
I have signal from my neighbour's BT broadband in my home.
I would not recommend to anyone. -
Reviewer
Ion
Location
London
Date
11/01/2018
Comments:
The worse broadband in the UK. Stay away from it! -
Reviewer
Caroline
Location
North Notts
Date
10/01/2018
Comments:
Be warned.
I had to break my contract after halfway of a 12 month term, as there was no way I could take it with me for a house move as was having 3months away. They quite happily charged me £200.00 and were really horrible when I tried to argue it. So if they want my future custom, I wouldn't touch them with a barge pole.
They could have offered to give me a 3 month postponement but No....they were adamant.
Do not expect good customer service as far as the contract for broadband and home phone is concerned. -
Reviewer
Aidan
Location
Leicester
Date
08/01/2018
Comments:
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach. -
Reviewer
mark
Location
kirkintilloch
Date
07/01/2018
Comments:
absolutely shocking customer service skills lied to several times aswell as them being aggressive and arguing there point even though i was right was then told i was miss informed by the other agents ... sorry but thats LIES!!
AVOID AVOID AVOID!!!!!!!!!
i have tv broadband and mobile contracts all of which are now being canceled -
Reviewer
Daniel c
Location
SOUTH OCKENDON
Date
07/01/2018
Comments:
This is a joke of a company DO NOT USE THEM -
Reviewer
Edwin
Location
W6
Date
07/01/2018
Comments:
Have a standard line and Speed varies between 0.1mb and 8mb. Very volatile. Can't watch HD streaming video, SD video constantly buffers, even vpns drop on it due to connectivity issues.
Without a good 4g mobile connection I can swap to it would be a nightmare. Now I see why that's part of the package.
Agent Promised me a £50 compensation for swapping from BT early. Despite having jumped through the numerous hoops to the quality, it took 5 calls to get money back over 5 months. Wanted to give me a credit even after initially stating it was a refund.
Very poor broadband & service overall.
Would not recommend.
-
Reviewer
Darren Wise
Location
Brotton
Date
06/01/2018
Comments:
Very slow speed 4.59mb -
Reviewer
Hawk Wood
Location
Southampton
Date
05/01/2018
Comments:
Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that.
So frustrated. As soon as my contract expires I'm choosing a new ISP. The annoyance of playing a close game and then being booted out because of your service provider is driving me through the roof. -
Reviewer
Terry
Location
Bridgend
Date
05/01/2018
Comments:
Absolute waste of time !!< STAY AWAY FROM EE BROADBAND, it is pathetic, constantly dropping off and takes up to 55 minutes to reconnect, COME ON EE, sort this out or you'll never have customers who will stay with you, pathetic and i've only been with them a month, should have stayed with Sky !! -
Reviewer
Alan
Location
Durham
Date
05/01/2018
Comments:
Not happy with ee at all wish i never changed supplier -
Reviewer
Lee
Location
Doncaster
Date
03/01/2018
Comments:
Poor internet speed. Connection always dropping out.
I was charged £8 for calling them and being kept on hold for 10 mins. -
Reviewer
Pissed Off
Location
St Ives Cornwall
Date
28/12/2017
Comments:
They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow”
I am switching if this package does not arrive tomorrow! -
Reviewer
Liz Brooker
Location
Highlands
Date
26/12/2017
Comments:
Brilliant customer service - and on Christmas Day. Very helpful, problem solved. Thank you ;) -
Reviewer
Steve
Location
Worksop
Date
24/12/2017
Comments:
Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.
Utterly useless and drops connection on a regular basis after 10:30 PM -
Reviewer
Jo
Location
Essex
Date
23/12/2017
Comments:
I have been with EE for my broadband for many years. The internet connection was ok the majority of the time, however in the last month the connection has been terrible, I have rang them 4 times now and gone through all the trouble shooting that they suggest but the problem isn’t resolved. They have on two occasions said they will phone me back the next day but haven’t done so.
I’m now looking into changing internet providers as I’ve had enough of trying to sort this out with EE -
Reviewer
Chloe
Location
Scotland
Date
23/12/2017
Comments:
Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive.
Comments: