EE Home Broadband Reviews

They Don't Believe I am Me!!!

I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.

I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:

- They sent me a router with my name and address on
- They emailed me several times, addressing me correctly
- They have been taking DD's from my bank for over 12 months
- I can access my account online and make changes

Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!

Why should I suffer for EE's mistakes?

I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!

I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.


UPDATE.


I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!

Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!

I left the EE store and returned home, in all I was gone over 2 hours!

I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.

So earlier the account was in someone else name... Now I no longer have an account!

Think I will seek fibre broadband with a different supplier!

DO NOT EVER MOVE TO EE BROADBAND. It is so unreliable, cuts off always, and is absolutely ***** for watching online movies with. And I'm meant to be getting the highest speed fibre. Even when I complain to the chief executive, nothing gets done. Don't waste your money with this company, the service is VERY POOR

They are shit custmer service lirs conarttist

Changed to EE and then read comments on this review site and got extremely worried. Then when it was meant to go live.. It didn't... This we were told was due to BT not switching it on at their end. A bit archaic we thought as we were going to fibreoptic.. Anyway. Support staff in Portsmouth very helpful. Chased it up and we were given a another date for connection. It went live earlier than they said and we've gone from having 1gh and it cutting out with our old supplier to 22gh so absolutely brilliant. If this continues... Im Still uncertain of all the negative comments. Have been told it will update over the month ahead. But at the moment. All good.

Our download speed is 3Mb/s and upload is just over 1Mb/s. We contacted Customer Service and they asked us to pay in order to increase our speed.

There has been ongoing issues with the broadband connection that have been unresolved after months of trying. Download speed is only 0.17mb. They can’t seem to resolve the issue. I could upgrade to fibre at extra cost. That maybe the only solution the way it’s going, but I wouldn’t go through EE for that as other providers are cheaper with anytime landline and mobile calls and 38mb broadband speeds

I pay £25 per month for max 6 mps download and 0.2 mbp upload. I have had the email removed that was in the initial price. Will move as soon as possible, nothing can be as bad as this.I will not stay with EE at any price now.

I used BT for my fibre optic service and always had a download speed of 74 mbps I changed to EE due to a cheaper deal, even though I know EE is owned by BT. After a month I checked my speed to find it was at a maximum of 54mbps. I spoke to EE’s office in Plymouth and after a while I was told even though my fibre was able to handle 100mbps that even they couldn’t tell me why I was not getting 74mbps speed. I have to accept their speed but to be fair to EE I pay a lot less than I paid to BT and up to now I don’t have any issues with EE.

EE broadband is absolute rubbish

I have fibre broadband. Speed slower than a snail. Can't wait for contract to end and go with someone else. Definitely will not recommend to anyone.

Useless, struggle to play videos on Netflix or Youtube. Cannot play online games at all and their customer service is poor.

I don't doubt the difficulties other customers have with their provider. I have had poor service many times in the past. I design global computer systems that must run at the fastest possible speed no matter what the cost, but that doesn't help much when ordering broadband. I've been using "high" speed connections from my homes since the before internet was even "born". I recently had a new domestic fibre connection installed by EE, and I really must say that the installers did a fantastic job.

terrible internet speed
o.68mb download
0.42mb upload
a carrier pigeon could get the information quicker.
I am suppose to be getting up to 38mbs,
I would at least expect to be getting 1mbs!!!!!

Absolutely rubbish!!! Paying for a broadband that won’t stay on. Rang to inform them on my day off and they had me on the phone over an hour messing with everything on the box and downloading apps in my phone. I have to pay for this rubbish service and do all the messing about!!! Got 2 phones with these aswel and this is the loyalty! Send a email to complain and got no reply

Awful

This is the worst broadband provider around, the download speeds are atrocious, the connection for gaming is the worst i’ve seen, baring in mind it is fibre. I do not recommend at all, if you are a gamer and looking for good connection go to virgin media, EE are the worst.

Absolutely shocking !!! Virtually impossible to watch/stream download/upload ANYTHING at any time of day. EG. It has just taken almost 4 hours to download a 3.5gb Xbox update. Trying to watch anything on ANY device connected via WiFi or Ethernet is diabolical. Can take Upto 3 hours to watch a 30 minute video because of constant buffering. Can't wait til my contract is up. NEVER EVER change to EE

I've been with EE for nearly 2-3 years. The broadband itself has always been fast even when many people were in the house.There were many times, however, that the connection would cause so much disruption with high ping during gaming. It wasn't consistent. Until finally the router or cabling itself is faulty. We tried contacting customer service for a week, never had an answer. For a week me and my family suffered ping from 100-5000ms. Download speed was average 4-8mbps. We couldn't be bothered to spend $40 over monthly for such poor customer service and internet. Glad we changed from EE.

Absolutely rubbish in all aspects, cant wait for contract to end as most of my family are with EE and they also will be leaving. Internet connection cant get any slower as dial up is quicker. Stay away from EE. They are con artists as so is there customer service.

I have been with EE now for nearly 5 years as they undercut the competition when I call to cancel. Just upgrading to Fibre now it is finally available. I read alot of comments on here saying they wish they hadnt switched from BT....EE is BT now guys. I wouldnt say it has all been smooth, I swicthed to the EE TV box at one point which was shocking but the internet although shockingly slow (my whole area is) I can not find any real fault