EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
EE.
How EE compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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1,607 Customer Reviews over 81 pages
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Reviewer
Andrew Jackson
Location
Llangollen
Date
07/02/2020
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Reviewer
Sam
Location
Nottingham
Date
01/02/2020
Comments:
Very poor internet. There guaranteed speed checks are also a scam. They go off the speed going into the router NOT what speeds you get. Was promised 30 and I'm lucky to get 20. Router is shockingly bad. 3 bed house and I cant get signal upstairs. Internet drops out randomly, was told by EE that it was the fastest in the are, also not true as next door has double the speed. -
Reviewer
david cox
Location
west midlands
Date
29/01/2020
Comments:
was a very good company until BT got their hands on it.
BEWARE if you are considering a fixed price contact with them, their current contract give them the right to increase your by CPI. so much for a " fixed price contract" -
Reviewer
Gary Willis
Location
Lyme Regis
Date
28/01/2020
Comments:
Big mistake switching to EE. Great talk from sales person on ease of switching, speed of service - even gave me a personal email address if I had any problems. Needless to say all rubbish. EE take over the line then all goes dead - no phone, no BB and very poor contradictory response from EE. AVOID THEM USELESS -
Reviewer
Darryl C
Location
Suffolk
Date
23/01/2020
Comments:
Poor service and NO parental controls in place to protect children instead wanting you to MICRO manage each device. DO NOT BUY I you want to protect your children’s online safety as they are not interested in helping and direct you to Norton who on doubt they have a nice relationship with for year 2 sales that you have to have to continue the service whilst in contract or your children can watch any online content they want online via WI Fi. -
Reviewer
Michelle s
Location
Argyll
Date
22/01/2020
Comments:
Just moved house and ee have added 50gb to my mobile data whilst I'm waiting for my broadband to be connected. Excellent service -
Reviewer
Craig
Location
North Wales
Date
14/01/2020
Comments:
No idea where to start, intermittent failures for almost 4 months. Closed incidents without agreement that problem was solved, no call backs when promised. No response to complaints. With so much shocking service they offered £30 compensation ( only when pushed). I’ve accepted yet still waiting an update. Will leave as soon as I can get the release current contract. -
Reviewer
Tomas
Location
NEW MILTON
Date
12/01/2020
Comments:
Internet really bad. My wife by mistake continue after first 12 months. I need find way to cancel this broadband. First 3 months was really bad,no internet or was slow. Later they send new router, we had internet 50% time but was slow. Now after my wife renew , we have internet about 12 hours from 24 and 5 days from 7.really disappointed. Yes it's cheap but not worth. As I need use more my mobile internet so basically not saving money but loosi g. -
Reviewer
Inam
Location
Bolton
Date
08/01/2020
Comments:
I regret the decision of switching to EE.They are the worst broadband provider you can ever find.Pathetic service.Broadband speed would always fluctuate,Signals used to drop frequently.I have been calling customer services again and again, but all they would do were the remote checks.Eventually i had to switch to Sky and life has been easy since.I wouldn't recommend EE to whoever is planning to join them. -
Reviewer
Tony
Location
Manchester
Date
04/01/2020
Comments:
After being with we broadband 4 days before my contract was to end they cut me off as they never took my payment out of my bank on 15th december 2019 for a year of service always had trouble with EE with my payment date and promise internet speed if that how they treat loyal customers I won't be renewing my service with them on 8th jan 2020 FACT -
Reviewer
Jim Mander
Location
Cannock
Date
30/12/2019
Comments:
Been with EE now for a few months, After leaving BT , Very pleased with the Broadband, -
Reviewer
Ian Nimmo
Location
alva
Date
29/12/2019
Comments:
Television box is so slow -
Reviewer
R.L.
Location
Scarborough
Date
20/12/2019
Comments:
REGRET!!!! -
Reviewer
Anthony
Location
London
Date
20/12/2019
Comments:
What a pathetic service for a top price they charge. Can't wait to swich to ANY other provider. Speed is rarely over 10mb's in the evenings somewhere between 2 and 4, 5 means you're in luck! Netflix struggles most of times, good luck streaming from two devices! Had virgin before thought they were crap, these one is much-much worse. Do your research properly and never buy what they promise! Once you're hooked there is 18 months to unhook. You've been warned! -
Reviewer
Damon
Location
Kent
Date
07/12/2019
Comments:
We were promised that the package we were going for would support the amount of people on the internet at one time, which was incorrect.
Then when we check to see what plans are avaliable for that little bit extra we find out that the ones they're offering us were not avaliable within our area in the first place.
calling them up for them to feed the same automated script answers to which low and behold do nothing but cause more issues.
In the last 4 months we've had nothing but issues, internet outages, phone line downs, broadband shutting down completely to the point of having to have them send a new router out because the one we got had faults to have the one we have now giving the same faults.
Spending for 50 download / 50 upload and can't even manage over 1 upload and 20 download lmao. -
Reviewer
Ham
Location
Luton
Date
06/12/2019
Comments:
Oh man signed up to 18 months. Worse decision I have ever made. Avoid this provider. Poor poor service. BT were much better. -
Reviewer
Tom
Location
Downham Market
Date
05/12/2019
Comments:
These clowns offered one of the best speeds and TV packages at the time. The ee TV never worked even tho its just digital free veiw with 4 or 5 extra channels. The WiFi router was always losing connection at least 3 times a week. The speed of the WiFi struggled to stream videos from my phone to my or from amazon prime to top it all off after we have swapped to a better provider we have had a very rude letter demanding there rubbish router and TV box back (wouldn't of minded a nice letter asking) bunch of ***** -
Reviewer
Lee
Location
Bridlington
Date
24/11/2019
Comments:
Internet cut out 6/7 times daily, rang up multiple times and they upgraded me for an extra £1 per month, everything was great for 3 months and now the exact same thing is happening again, have been told we will have to pay an early termination fee for leaving even though they can't fix the problem -
Reviewer
Tony B
Location
Wells
Date
22/11/2019
Comments:
leased line, no control over service and have to ask BT nicely if they can resolve the problem - cheaper but ***** unless you are on a budget and do not want streaming, internet, wifi or any service -
Reviewer
Tony B
Location
Wells
Date
15/11/2019
Comments:
leased line, i should have known better.
lured in with the offer of a decent speed - i would be better off throwing rubber cocks at flying pigeons
it drops off more times than the wife has a fucking headache - mind you i have seen tractor tyre marks on my lawn and i think Denzil the farmer from Stogursey has been plowing her fields.
Service is ok if you want no on demand or use broadband in the evening - otherwise stick to BT for a decent service....ass monkies at EE have not got a scooby doo as they are only leasing the line and get throttled in high demand or remote areas
Comments: