2,276 Customer Reviews over 228 pages
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- Location
- South shields
- Reviewing
- Sky
- Date
- 2024-03-09
- Comments
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Just lately broadband keeps buffering around 6pm every night .get it sorted sky please
- Location
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- Location
- REDHILL
- Reviewing
- Sky
- Date
- 2024-03-06
- Location
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- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-03-05
- Comments
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Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-03-01
- Comments
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Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
- Location
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- Location
- Baldock
- Reviewing
- Sky
- Date
- 2024-02-28
- Comments
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I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
- Location
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- Location
- Crewe
- Reviewing
- Sky
- Date
- 2024-02-26
- Comments
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Broadband really struggles when two or more people are using apps like YouTube while connected to wi-fi which you wouldn’t expect when paying 50+ pound for internet, wouldn’t recommend unless living alone.
- Location
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- Location
- Durham
- Reviewing
- Sky
- Date
- 2024-02-12
- Comments
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I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
A big thank you to the Sky team for not giving up on me.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-02-11
- Comments
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Worst broadband i've ever had. Unstable, unreliable and extremely slow. Engineers get sent out, fix the problem for 2 days and it starts all over again. Literally so awful that sky broadband customers have been given rolling contract extensions to stop people from cancelling
- Location
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- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Zero overall stars if we could. Our home broadband cuts out almost daily at certain times of day. We were sold a monthly bill of I think £33 per month...we NEVER received a bill that low...recent bill was over £56!!! Told on month ONE increases had already happened!
Rude call center staff who laugh at you down the phone.
So glad we're out of contract finally, what a horrible experience being with Sky Broadband was.
I really don't like leaving bad reviews...but I'm sorry to say this one is well deserved.
- Location
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