TalkTalk Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
TalkTalk.
How TalkTalk compares:
- Weaker Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Steve
Location
Stewarton
Date
01/04/2010
-
Reviewer
Rob Taylor
Location
Winsford, Cheshire
Date
01/04/2010
Comments:
Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money -
Reviewer
lee welch
Location
manchester
Date
29/03/2010
Comments:
talktalk was absolutley fantastic until they bought and merged with tiscali. i had tiscali and switched because the speed was slow and they banned numerous websites from being accessed because they used java. i can only imagine what possessed them to purchase such a joke of a company because my internet speed dropped from 4.5 meg to 1.4 in a matter of days once the two companies were merged together. i also love the fact they send me emails trying to get me to upgrade to 24 meg broadband when there own speed internet test tells me the talk talk line in my area can only take speeds of upto 6 meg i think a swift move to virgins fiber optic will be on the cards when this contract expires. -
Reviewer
M.McSharry
Location
Aberdeen -
Date
25/01/2010
Comments:
I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on -
Reviewer
John Gilderoy
Location
Tyne & Wear
Date
25/01/2010
Comments:
Rating of "very poor" is not far enough down the list to describe Customer Service, "Dismal", "Pathetic", "evasive", "virtually impossible to contact", "full of Bulls...t". Speed rates as very poor because that is the speed they choose to deliver rather than rectify (after 6 weeks of trying) a line fault. -
Reviewer
John Gilderoy
Location
Houghton le Spring
Date
09/01/2010
Comments:
Fine until things go wrong then worse than absolutely pathetic - do not deserve to remain in business - set up a new supplier on one phone while I waited for Talk Talk tech service to answer the other! -
Reviewer
rob horton
Location
cookley kidderminster
Date
09/01/2010
Comments:
broadband keeps going off when the phone rings -
Reviewer
I Windle
Location
Rotherham
Date
07/01/2010
Comments:
Just Very Very Poor..................... -
Reviewer
david horn
Location
morpeth
Date
01/01/2010
Comments:
i want to come back to postoffice broadband -
Reviewer
Peter
Location
Whelan
Date
29/12/2009
Comments:
6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price! -
Reviewer
David
Location
Harrison
Date
27/12/2009
Comments:
When I agreed to change plan I was promised to be upgraded to 11mbps download and still only get 0.85mbps, upload; promised 1054kbps, still only get 385kbps. -
Reviewer
john gilderoy
Location
Co Durham
Date
23/12/2009
Comments:
Customer support is absolutely hopeless ... too busy telling you its not their fault to listen to what the fault actually is .... if you can ever get anyone to talk to. -
Reviewer
hirst
Location
truro
Date
17/12/2009
Comments:
After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6 -
Reviewer
David
Location
North London
Date
29/11/2009
Comments:
Download consistently hovers around 2mb, which is poor. -
Reviewer
Bernadette Connolly
Location
Glasgow
Date
28/11/2009
Comments:
Speed really bad and inconsistent, customer service even worse, not worth the hassle you get nothing but stress with talk talk, think twice about joining them, I myself will be changing after christmas as had enough of them now. -
Reviewer
LYNN WILSON
Location
MONTROSE
Date
17/11/2009
Comments:
Have had problem with broadband since signing up. Customer service not at all helpful end up on phone for hours trying to understand what is being said -
Reviewer
john cox
Location
staffs
Date
09/11/2009
Comments:
constantly loosing connection -
Reviewer
roy beswick
Location
walkden,manchester
Date
09/11/2009
Comments:
I have just signed up for faster broadband at a cost of £4 pound a month extra on my bill, supposedly 20 mb's just checked speed is around 10mb's I live about half a mile from the exchange, pretty disappointed. -
Reviewer
Cobb
Location
Newton Abbot
Date
02/11/2009
Comments:
Poor -
Reviewer
marianne dickson
Location
edinburgh
Date
15/10/2009
Comments:
i would love to be able to get decent broadband
Comments: