TalkTalk Home Broadband Reviews

Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them

Customer services is atrocious. Hardly ever get anywhere with them. 90% of calls are abroad which takes an hour to get to a UK service which actually try help. (if they succeed or not is a different question). Download speed is the only thing which isn't too bad (6 mb / 8 mb). 40 gb cap is a pain in the arse, but i can't upgrade due to not being the bill payer. Reliability is awful, cuts off whenever we go on the phone, even random times. Filters seem to do more damage than good.

Slow speed and fluctuates too much. Customer support bad.

DO NOT USE TALK TALK.

I am an IT Technical professional and have spent hours trying to fix talk talk broadband for other people! They have now bought and integrated my existing provider (PIPEX) and guess what, I haven't had a broadband connection for the last 10 days!!

After 5pm their 10p per minute helpdesk just says "your position in the queue is greater than 9" or "We are really busy, call back later" and hangs up on you. It also then closes at 9pm.

I have endured the long wait times and spoken to them 4 times now and have been promised someone will call me back, but they never have.

Sign up to Talk Talk at your peril!

I have been with Talk Talk for about a year now and although the customer service is good the speed can be slow at times, however I am about to upgrade to Pro soon so fingers crossed.

I signed up to TalkTalk on 30 Dec 2009 and am still waiting to be connected (it's now 22 May).

I have had nothing but problems from them and have to say that the best customer service I get is when I call the cancellations department.

First they failed to inform the BT engineer checking my line was live to install a new socket (my original socket is attached to a front door where there are no sockets and a very hot storage heater).

This then led to a delay as the engineer had to come back out to install it. Since then I've had numerous excuses about there being issues with the connection and nobody seems to know why.

I'm so fed up of waiting now that if come Tuesday (25 May), the latest date they said it will all go live, I'm going to cancel and will happily go somewhere else even if it means paying more for a better service.

service and back useless
com with poor english speaking help staff impossible to understand.

I only gave a 2 star rating for customer service as i have never had much luck with them. I would encourage any one to use the forum as it is much better.

Talk talk are an absolute joke. Signed up 6 wks ago. Still have no internet. Everytime i phone up i get someone who cant speak english. I get put through 20 times. Then to tell me il be waitin another 21 days. Theyve added 70 pound installation charge on my bill and 30 pound conection fee, they never told me about this when i signed up. They are a bunch of con artists and im taking legal action.

I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.

Tiscali were never very bright on customer service but TalkTalk are the worst I've experienced. They moved my Direct Debit date, then decided (of their own accord) not to take the next DD. They then rang me a few days after not collecting the DD to get me to upgrade my package, sent me an email to congratulate me on upgrading, then, moments later, disconnected my service for non-payment..! I've spent most of today being pushed in circles only to discover TalkTalk don't have a customer service department (that I could talk talk to) but I that could try writing to a PO Box number. Added to that my broadband is 5mb under advertised speed and since Tiscali was taken over by TalkTalk I find need to reboot my router every couple of hours. Well, I've enough. I'll pay the extra for a provider who cares. PS: I found out today that if I cancel my account (the one they cut me off on), I'll have to pay over £380) being 17 months contract value). I've suggested they get their legal team ready for a trip to my local county court. Unhappy? I can't describe how unhappy. Use PlusNet, BT, Virgin, Sky, anyone but this bunch.

have just started broadband package with talk talk but so far their customer service has been superb and speed of connection is way above what I expected. hope this continues.

Rubbish in every way - I regret the day I joined Talk Talk.

I am constantly having to go through the diagnose and repair function. I feel this is all I have done today. Really just fed up with the service provided.

Constant disconnections and unstable speeds. Avoid.

I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day

I have been with Talk Talk for 6 months and in that time we have lost the phone and broadband twice for several hours.

The broadband speed is very slow most of the time and we loose the broadband several times a day.

Talk Talk have said several times when I have complained that these are minor faults and as such theywill not investigate the problems or rectify them as it is against thier policy to do so. They also suggest it might be the old BT phonelines which has nothing to do with them but that I can have these replaced for a huge fee.

So much for thier adverts saying they care about thier customers and will move heaven and earth to give them the best connections and service in the world.

I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.

TalkTalk Broadband is rubbish, my Vodafone USB Modem Stick Lite is faster than this.

Still waiting for broadband to 'go live' 2 months after first contacting Talk Talk, & I live in Essex, not the outer hebrides.
After the customary 20 minute wait, a muffled voice in customer service tells me its due to a 'technical fault'.
The one star rating is to demonstrate I hadn't just forgotten to enter a rating.

The only reason they get 1 star is because i couldn't give no stars. Talk talk broadband is pathetic, constant cut offs, slow speeds, and non existent customer service. Cheers talk talk