Plusnet Home Broadband Reviews

We have had Plusnet for many years but recently 'upgraded' to include free BT Sport - What A Mistake !!!!!
Have had no end of problems and absolutely no help at all from them. Have now been cut off as I didn't pay the bill because we were not getting any service !!!!
Why should I pay for something I'm not getting ????
Will not be using them again.

Very frustrating dealing with this company. Spentbover 3 hrs just trying to contact them. I switched from BT and plusnet failed to send a router. "Customer services" said their tech team would make sure I could use BT router then cut me off entirely!!! No phone or broadband for 9 days. Contacted BT to rejoin and they can't get me back up until 30dec !!! Avoid plusnet like the plague.

Been with them for 9 months now and the broadband has been really slow and kicks us off all of the time, i must have phoned them 12 times or more and have never been on hold for less than 30 mins with the longest time being 1hr22mins! And all they do when you get through is fob you off with the same rubbish! Worst provider we have had.....

Have been a victim of PlusNet customer "service". Waiting on the phone for up to 40 minutes before being disconnected on more than one occasion. Truly terrible customer service.

Placed an order for phone and broadband. Was given a date of 2 December 2015. Called to see when I was going to get my router and asked them to confirm when go live date was. It had been put back til 29 December. Later that day I got an email stating that they have changed the date again until 19 January 2016. I cancelled and went back to virgin. Their customer service is non existent and would trust them as much as talk talk with my details.

I moved house 4 weeks ago and contacted plusnet straight away to do my broadband after reading their review on which. I was promised a broadband service within 10 working days. After 2 weeks of no word I contacted plusnet, after a 30 minute wait on the phone I was told that my order had been cancelled due to a system error which nobody picked up. Since then I have spent at least 3 hours on the phone to them trying to sort this mess out. i was told the Internet would be connected within 5 days of my phone line going live. What they didn't tell me is that someone would have to action this before the process started. It took them 5 days to action so including weekends another 2 week wait period. The final straw came when they sent me an adsl router instead of a fiber, I called them and after another half hour on the phone was told that when they had restarted my order they had signed me up to adsl by mistake. This would take another 2 weeks to remedy. I decided to cancel. Plusnet told me it would cost me £80.00, it took me 3 calls and another hour to convince them to waive this charge. I also asked them to keep the line open as I wanted to switch provider, they told me this wouldn't be possible. I told them about the ofcom rules stating that it is my legal right to have the line kept open, they agreed but I have now received a letter from my new provider saying the lines been cancelled and I'm going to have to wait another 10 days to have it reconnected! Awful awful company. Stay away

Awful company. Switched to them via their website on the last day of a special deal. They took my card payment straight away but heard nothing from them. Now they claim they have no record of my details and they cannot trace a card payment so they cannot refund my money. Fobbed me off to speak to my card company to try and get a refund that way. 30 minute wait time on the phone

spent all week trying to get my phone and internet connected but no joy,spent at least 7 hours trying to get through still no joy,what do they say we do you proud what a load of rubbish,will be cancaling so they can whistle for there cancaltion cost.

This company takes poor customer service to a brand new level. They have had me messing about for 3 days spending HOURS on hold and all to arrange for a simple £20 transaction. I urge everyone to take the negative reviews here with maximum seriousness. This company is seriously under resourced and lacking in courtesy. Oh and being forced to listen to the Human League over and over and over again? It warrants a special paragraph in the Geneva convention.

Ordered Broadband 4 weeks ago , they have set-up a direct debit and that is it!! Bee sitting on the phone for 30 minutes and still only 4 ahead of me. I was with plus net before and switching from John Lewis broadband I am regretting this now.. waiting waiting!!!!!!

I have been with Plusnet for many years and they used to be good. Unfortunately the service now is hopeless. If you have a problem,it takes at least 20 minutes to get through to customer services and when you do, you are speaking to a computer with a human voice. If you want to speak to a real human, you have to get a call back which can take up to 72 hours. Of course the chances are that you won't be at home when this occurs. I definitely would not reccommend Plusnet so don't be fooled by the TV adverts that boast about the wonderful customer service.

Now started to buffer in evening on various web sites including buying from waitrose on line

This has probably been the worst router wife whatever ive ever used if u looking for good gaming experience go find pro gaming wifi this is a waste of money for gaming experience id rather waste £100-£150 on buying pro gaming kit because this complete waste and they get credit they get money they actually giving you a scam sorry for my bad grammar because i text write than use grammar this is complete rubish

Switched from BT and wanted to continue to use my BT router so had to contact Plusnet customer services. Glad it was 0800! Pressed the wrong button and went to the wrong dept. I was v.quickly transferred to the correct dept who assessed what I needed and transferred me to technical support. After a 3 min wait (I was warned that as it was 5:30pm that they were busy!)I was quickly and politely talked through the process and checked that I had access. Whole thing took just over 10 mins. After BT and TaklTalk it was a wonderful change. 48 hours in still waiting for the Bband to get up to speed but has improved already.

RINGING PLUSNET IS LIKE BUYING A LOTTERY TICKET AND HOPING YOU WIN MY BROADBAND IS VERY SLOW CONSTANTLY BUFFERING & AT THE WEEKENDS SERVICE UNAVAILABLE COMPLAINED VIA EMAIL AS THE PHONE IT TAKES THEM 1 HOUR TO ANSWER IF THEY DONT CUT YOU OFF AND OVERALL THE SERVICE IS DISTGUSTING I CANCELLING THIS SERVICE AND GOING BACK TO BT ...CANCELATION CHARGE AND CHARGES WHISTLE FOR IT
THEY WILL NOT EVEN RING ME TO SORT THIS OUT.....

Waited 42 minutes of hold for telephone technical support - made me want to scream.

Shocking customer service, hours waiting on the phone and failed to resolve problem when call answered. These people are shocking, I've had problems with one thing or another from day one...

Awful. Used to be a good company. Now service is slow (usually around 30 mins to answer on service issues). Also inclined to rudeness. Staff seem stressed and unhappy. £30 fee to terminate is a disgrace and contravenes intention of legislation prevailing at this time. Please go elsewhere.

Awful. Used to be a good company. Now service is slow (usually around 30 mins to answer on service issues). Also inclined to rudeness. Staff seem stressed and unhappy. £30 fee to terminate is a disgrace and contravenes intention of legislation prevailing at this time. Please go elsewhere.

Just BT operating under a different trade name, same terrible service customer support only in place for "new customers only" and packed of stealth charges. AVOID AT ALL COSTS unless you love BT.