Plusnet Home Broadband Reviews

i will never go with this company again i paid full money upfront for a 12 month contract they said i would get a £50 pounds amazon voucher they sent me the link to click on and nothing i have have been waiting 5 months phoned loads of times and sent emails but still nothing i would not trust plusnet be careful about what they promise you i have reported them to trading standards for breech of contract and awaiting reply

Jimena Vigara from Plusnet LIED to simplify digital (Boyd and Clare). Told them that she spoken to me and that everything was sorted. Far from it. 2 months later, no phone, no internet and my money STOLEN

Jimena Vigara you'd better call me 07756286861, or have your solicitor do it. You're a dishonest liar working for an untrustable cheating company.

Unless someone is completely stupid, stay clear of Plusnet. Read all the other reviews.

Jimena Vigara you are a flight liar!!!!!!!!!!!

My broadband speed is appalling and has been for the past month. Every time I ring up it says an hour wait! When I spoke to the technical advisor tonight he was about as helpful as a chocolate teapot. We haven't all got vast computer knowledge and I do not appreciate going round in circles! Still no closer to the speed being rectified. Not happy.

Hopeless. They used to have a reputation for customer service. Then they were bought by BT. They are almost ucontactable as the phone queues are so long and the chat support is hopeless and contradicts what the guys on the phone tell you. If you choose to use them then prepare to put your life on hold for a month or two. I ordered fibre in a property that I moved into that had previously had plusnet fibre. They accepted the order then downgraded me to standard (less than 1MB) without telling me. They then spent a further month trying to blame others for their mistake. I moved into another property while still under contract. They managed to fail to get broadband installed and blamed BT saying the line was not active (when it was). Utterly shamefully hopeless. Sad really.

They used to be great!!!. What happened!!! 30 min call wait re broadband problem. Sent a link which I couldn't open. Finally got the link after 2 days wait and it was useless as I couldn't access the info as explained on a utube site. What do I do now ?

I was with Plusnet for a year in which I had only 10 monthsof service. ?There were problems from the start, mainly with their ordering and customer service but sppeds were atrocious as well. They insisted a line fault was in our house but, unknown to us, sent an engineer to check who disconnected the line without re-connecting it leaving us with no phone or Internet. We then tried to upgrade to fibre, I stayed off work for a day to wait for the engineer costing me £120; he didn't turn up. After admitting their faults they only£80 worth of discount off their service ... I wouldn't touch them with a barge pole! I've gone for Sky who seem infinitely better!

This is the worst company that I have ever had the misfortune to be involved with...the customer service stinks..even now after I,ve left I still have trouble. would not recommend this company to anyone an Im surprised plusnet stay in business.

Dreadful company. This evening, so far, I have been waiting for 1 hour and 34 minutes, still no one answering, listening to terrible music, with the intermittent voice saying they are very busy. This must/has to be the worst company on the globe. I have been a customer for about 7 years, and seemingly they tell me I can't leave until the end of next year. Wish I could sooner, they are so bad and going worse. They don't provide ANY service when a customer has to wait such a long time before anyone answers. I've got 30 minutes before they seemingly close down, what's the bet, I'll be waiting until then - of course. Please don't consider of using Plusnet, they are terrible, with no customer support at all. Wish I had never heard of them.

The absolute worst company I've ever dealt with. Both my partner and myself changed to them at the same time. We both agreed to a one year deal but it was for 24 months when we got the contract through. When I phoned they were really disrespectful and rude and arrogant. The broadband is very slow and we get regular messages saying not connected to Internet. Can't afford to cancel just yet cause I'm not half way through contract but can't wait to get rid of these rogues

PlusNet technical support is absolutely dreadful. My broadband speed has been atrocious ever since I joined them. I get fobbed off by inaccurate causes where they blame everybody but themselves and each time they are wrong. My recommendation is to give them a wide steer.

Customer service patchy, some people are very good, then again some are terrible but most annoying are the phone waits , up to 40 minutes is not uncommon, speed is slow and unreliable so sadly i m having to ring them frequently, cannot change till end of my contract apparently so i pay a lot for very little, they give better rates to new customers and dont look after long standing excisting ones so will change as soon as i can

They give you a 14 day cool off period but don't install line for 21 days, so if no good how can you cancel if service/support are not up to expectation. They set up my Account Name incorrectly and then asked me to change it on line !!! If you could get £1 for every time a PlusNet "Customer Service" representative said sorry you would get their product free of charge. BT are no better, oh they are owned by BT, what a surprise.

I opted to switch to Plusnet because of the supposedly good reputation (Ha Ha). They sent out a new router and took my money quickly. I had to call them about an issue with the provider I was switching from. It took 52 minutes for the call to be answered and I was told they would deal with my issue (they didn't). So....I rang back again 3 days later and after 40 odd minutes someone answered who said 'I don't deal with that - it's so and so in the next office'. So I said could I have a quick word. No was the answer - call back. Another 45 minute wait for my query not to be answered. I asked to cancel, but that meant sending something by post (yes....reallly). I did this and emailled also. No reply. I threatened them with legal action which 3 weeks later got my contract cancelled. Avoid this inefficient shower.

Shocking, incapable to provide services, please do not believe their fancy advertising and cheap broadband. Plusnet simply is not a reliable broadband provider, you will soon realise it once waiting for more than an hour to talk to someone in customer services.

Had the contract for 12 months requested it to be cancelled at the end of the 12 months with plenty of notice due to putting the house up for rent, the company continued the contract regardless with extortionate amounts and roped me into paying more to get out of the contract. Definitely would not recommend them, please read the fine print you think you're getting a good deal and you're not. Advisors very snotty or cant understand English. Excellent speed and connection though

If you strike VERY LUCKY, and get hold of Mr Peter Barrett, you will have a first-class person. But, the chances of that are 100 to 1.
For most of the time, I have never in my long life had worse service from, and wasted more precious time with any other company. STEER CLEAR, unless your ambition is to go crazy as quickly as possible.

My BT contract was expiring in mid December so I contacted Plusnet on 21/11 and arranged to transfer broadband and calls. Despite the 10 day transfer claim, by 8/12 I had heard nothing further than the initial confirmation email and the deduction of my 12 month advanced line rental. I spoke to some unhelpful person in an on-line chat who said there had been a problem but nothing had been done about it and he didn't even know what it was (and couldn't arrange for anybody to contact me)! So effectively nobody was bothered until I had asked for an update. He couldn't cancel my order and I had to call the cancellations team at 0800 the next morning which I did and spoke to a very apologetic individual who promised to look at it again and speak to the technical team. He would text me with an update (or call) and I could proceed with the cancellation if I still wanted to. Needless to say there was no further contact so today (6 days later) I have finally cancelled my order because the customer service advisor told me that there was still no progress (over 3 weeks after the initial order!). Shocking service. The company had done nothing about the initial 'issue' whatever it was (nobody could tell me) and the follow up was equally bad. I wouldn't recommend them to anybody (and I now need to spend another few hours looking for the best deal!).

I would like 'get connected' to explain what an ADSL connection means to an 84 year old. It took me all day on chat line to get this info. My computer is upstairs and so the cable instuctions about the telephone line on the same floor as the computer confused me. was not correct in my case.

After waiting 90 mins to get though on the telephone line to report a fault technical support stated that they could see the problem with the poor preformance with my broadband. He stated that he had altered the setting to increase the slow speed. after spending all that time waiting to report the fault there was no improvement at all. Phoned up again this time 45mins to get though to technical support He stated that there was a job ticket in already, i stated that the problem is still outstanding.
This went on with me phoning up and very long delays on the telephone to get though. In the end they stated that it would not improve due to the distance from the telephone exchange.
I could not even use a laptop to surf the net with a speed of around 1mb
When I stated that I wanted to leave because of the poor service they since a huge bill and a warning email stating that failing to pay would lead to a third party agency collecting the debt?
So in summary Poor broadband performance 1mb.s
poor and long telephone delays (90mins) check on thier own website)
then even when they are at fault they turn very nasty when you want to leave
with pages of small print.
I will leave you to make your own judgement however with my own experience of plusnet is very poor indeed.
thanks for reading this.

This company used to be good wen they were the new kids on the block, but now they are just as rubbish as all the big providers. Speed dropped to half original (despite being super-expensive fibre) and then when I decided to leave them, they charged me £30 for the priviledge. Oh, and expect to wait about 40 minutes to speak to someone based in the UK with no customer service skills. Rubbish.