Plusnet Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Plusnet.

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How Plusnet compares:

  • Stronger Satisfaction
  • Stronger Speed
  • Stronger Service
  • Stronger Reliability

Recent customer ratings for Plusnet

Based on 4,094 customer ratings since Sep 2025 ( )

Satisfaction

4.34 stars

Customer Service

4.46 stars

Speed

4.05 stars

Reliability

4.3 stars
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3,748 Customer Reviews over 188 pages
  • Reviewer

    Rafael

    Location

    Potton

    Date

    23/04/2010

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    4.00 stars

    Speed

    3.00 stars

    Reliability

    5.00 stars

    Comments:

    Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.
  • Reviewer

    Will

    Location

    Shropshire

    Date

    06/04/2010

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    Can't wait to leave PlusNet. Absolutely awful connection speeds make this unuseable. Do NOT use PlusNet - you have been warned!!!
  • Reviewer

    Paul B

    Location

    Nottingham

    Date

    03/04/2010

    Ratings

    Satisfaction

    4.00 stars

    Customer Service

    4.00 stars

    Speed

    4.00 stars

    Reliability

    5.00 stars

    Comments:

    Good service for the price. Yes, it is managed but unlimited from midnight to 8am. Much better than my previous supplier - Talk Talk.
  • Reviewer

    Peter Maidman

    Location

    Thame

    Date

    06/01/2010

    Ratings

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    I made a big mistake changing to my current supplier,
  • Reviewer

    gary

    Location

    cornwall

    Date

    05/10/2009

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    4.00 stars

    Reliability

    4.00 stars

    Comments:

    Fantastic...!
  • Reviewer

    Jan Parker

    Location

    Aughton

    Date

    02/09/2009

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Comments:

    Since being with PlusNet my lady wife knows how to reset the router, I will be requesting the MAC code very soon. Never mind their Blurb just think of the Money and the word Throttle, which is what I'd like to do with Plusnet.
  • Reviewer

    David Upton

    Location

    Sutton Coldfield

    Date

    02/08/2009

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    4.00 stars

    Speed

    1.00 stars

    Reliability

    4.00 stars

    Comments:

    Paying for up to 8mb getting 2-3mb
  • Reviewer

    Henry Richardson

    Location

    UK

    Date

    31/07/2009

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    3.00 stars

    Speed

    3.00 stars

    Reliability

    3.00 stars

    Comments:

    Slow connection at peak times.Speed as measured never ever reaches claimed speed.typicaly 1.5 mbps.No where near 8 mbps !