Plusnet Home Broadband Reviews

DO NOT go with Plus. I have been with them for several years now but this year the connection drops all the time, even though I'm in North London, hardly the Outer Hebrides. They sent me nerdy instructions which I followed to the 'T'. Lo and behold the connection drops off all the time, several times a day. Useless, am planning my escape.

Have just renewed for the 5th year, would not consider going anywhere else. Plusnet are THE BEST in my experience, and the 2 people I have referred agree with that. Customer service is great, line is always reliable, and the service is top value for money. Line speed is not the best but it's fast enough for me and never holds me up.
Most of the bad reviews here are probably written in anger by people whose hobby is moaning - check out their language and spelling and punctuation and that tells you something about the worthiness of their opinions!
It's time to put a genuine good review on here to balance it up - people who are satisfied don't often write reviews, they are too busy enjoying their Plusnet account.

What an appalling company, I move my broadband annually and have never had any problems with any other provider until agreeing to go to this shocking provider. I've spent hours waiting on their phone and chat service, I've had to chase them once I've sent emails. I reluctantly agreed to upgrade to fibre to improve my speed, only for me to waste a whole day off waiting for their engineer who failed to arrive. They actually charge the customer should it be the other way round - how much should I invoice them? To add insult to injury, they never even phoned/emailed to apologise or explain, I called a week later and they didn't even realise! Don't be fobbed off with a £50 cheque refund neither because it never arrives. My kids can't play their Xbox and iPad at the same time due to the awful speeds, my advice would be to stay clear, can't wait for my contract to end July 2016!

I have been with plusnet for 6 years without problems,but now that I have "upgraded" to fibre I can't stream tv programs as I don't have enough broadband ! And a 1hr wait for coustomer service to answer the phone, wish I had just stayed with the normal internet I had...Don't upgrade to fibre that's my advise.

Broadband slow and unreliable. Phone now not working and I cannot login to the plusnet site even when I enter the details given to me by the site. I want to get out of my contract the service is appalling. I am now held on the service phone line for too long. under no circumstances would I recommend plusnet

I wanted to bring my plusnet account with me when I moved house. 65 quid to pay and should only take two weeks max. Fair enough.

Three weeks later and a total of 120 on HOLD on the phone I am no where nearer to getting a working phone line in my new property. In the mean time they've been taking money out of my bank on direct debit like everything is normal.

The staff are polite but don't do what they say they're going to do. As a last resort I contacted them on Facebook which seems to have had a greater impact than phoning them.

When I had the Internet at my old property it was slow and laggy.

A crock of sh*te.

I will be changing supplier at the end of my contract even if that means paying considerably more.

I joined Plusnet in Sept 15 due to good ratings from some broadband comparison sites. I wish i had looked at Trustpilot before choosing Plusnet. I have never had any issues for years with other suppliers yet from the day i went live with Plusnet the issues started. Speeds dropping at peak times, not even enough to use my now tv box wired. Must have made over 30 contacts with Plusnet mostly 45 min waits by phone and using chat to no avail. There have been so many theories, engineer states that there is nothing wrong with my line. Some of my friends are having the same issues (Throttling). I HAVE GIVEN UP AND COUNT DOWN THE DAYS TO LEAVE THIS BROADBAND HELL!
Look at the recent rating on here and other sites, how can they get 3 stars?

Un-contactable and unreliable slow internet. There is nothing positive to say about plus net any-more. I have been with them since the days of dial-up and now they are absolute rubbish. Avoid at all costs. They don't deserve your business because they no longer care about or serve their customers.

I came from Origin Broadband which was Digital Region and sadly it came to a End 14th August 2014. That means I lost Fibre Optic in my area I had a speed of 2mb lucky to get 3mb sometimes but not all the time, terrible speed.

I then decided to give Plusnet a try, as I couldn't get any success with any other ISP's it kept cancelling my Migration to there service e.g Sky. Luckily Plusnet gave me a New phone number line FREE! I got online within a week, I have had very little issues but they have always fixed them for me.

I am alot happier now, we now have Fibre Optic in the area, which happened last month, I went on the cheaper package but the upload was very slow as they had slowed it down for that package, I have now moved to the fibre Optic extra package 6 months FREE after 6 months my cost will be £19.99 BB and £16.99 Phone. I am getting around 73.50mb when I do a Speedtest and my Upload is around 18.40mb. Fantastic service, i'm now on my second year with Plusnet and I don't regret it. I say to anyone thinking of joining them, go with your own instinct that's what I did. Oh and before you ask "NO I don't work for Plusnet" :)

Called today Tuesday 02/11/2055 waited 1Hr 3Min for answer, absolutely
unexceptionable. Will be moving to another provider when contract ends.

Reading all the bad reviews, I was slightly concerned to move over to Plusnet, asked around and spoke to people that actually use them. I came to the unsurprising conclusion that most reviewers are simply venting their frustrations, so here is a review that does the opposite.

I went ahead and arranged to switch providers, it went perfect from order to delivery, the router came in the post a couple of days before the line was activated, it was a breeze to set up and configure to work with my very specific network setup, ok I am an IT professional, so would expect it to be easy.

On the switch over day, I got an email and text saying the services had been switched over. Switched everything on, and it just worked. Speed test on my line is the same as it was before with the "main" provider in the UK, so no issues there, the communication from Plusnet was spot on, kept me in the loop with what to expect and by when.

All in was probably the easiest change of provider I have been through to date, it all just worked from the start and happened when asked for, and has not had any downtime since, lets hope that doesn't change though.

I'm having a nightmare with shocking service from Plusnet. I cancelled my business broadband and phone line account effective November 15th and paid all the termination charges etc. November 16th they send me a bill for £4.80 for an inclusive call allowance for the period Nov 16th-December 15th i.e. after the phone line had been discontinued and also beyond the original contract period. So I cancelled the direct debit. I have sent them several emails which have all been ignored and I have made numerous calls with long 30 minute waits and getting cut off. I finally got through to a more sensible person a week after cancelling the direct debit only to be advised that my "debt" that I don't even owe has been referred to a debt collection agency. i.e. no 2nd look or anything. Meanwhile my company and myself get a bad credit record because of an erroneous bill and the fact that it is almost impossible to get anyone at plusnet to listen. Take my advice and steer clear of Plusnet. They used to be a decent company but their customer service has gone right downhill.

Been 2 weeks since transfered over from sky biggest mistake ever very unreliable company been on the phone waiting over 45mins to speak to someone chasing up my broadband router saying they sent one out. Told them i haven't received f*** all saying the will send another one out. zero start rating if there was one don't be fooled by the cheapest deals they do worst company Ever.

The worst customer service wait times I have ever experienced. Over 1 hour to talk to someone. 45 minutes to live chat. Then customer services say that they know service is bad, they are recruiting. You cant even complain or leave them. DO NOT BELIEVE THEIR ADVERTS - they are too small and offer very, very poor customer service.

Seemed OK on joining, broadband no worse than other providers. But awful customer service when one years contract up. Only interested in new customers. Discriminate against hard of hearing people as won't put anything in writing. I'm going to a provider who will mail me.

Nearly 30 mins on the phone before someone answered. Then to be charged £30 to leave is ridiculous. Took over a month from initial phone call to actually get online. On the rare occasion the Internet worked it was fast but that never lasted. It dropped out too often or was slow. They are cheap and I guess you get what you pay for.

I've send a e-mail to the support twice now but have not had a sgnile answer so far. So i'll ask here.I am looking to add the order id to the e-mail subject. This is a absolute must!Hope so find a answer.

I left EE to join plusnet, what a mistake! More down then up, customer service that when you finally get hold of (30-60 minute wait times are just not acceptable) they dont seem to have much interest in helping. Cant wait for contact to be over.

Don't understand the bad press. ADSL was great for 8 years in London and finally switched to fibre. Went from 4 meg to 20 meg BINGO. Support has always been fine. Had way, WAY worse times with Sky, virgin, BT, bulldog etc.
For a while even got 50p a month discount for a referral. BOSH.

Totally rubbishy .I wanted forty five minutes nobody answered the phone .This is the common promblem