Plusnet Home Broadband Reviews

I have to say, be very careful with their tactics. I recently moved home, they said I would have to pay £145 to move or take out a new 24 month contract. Although not happy with this, I did. Only to find that the Fibre and phone didn't get installed when it should. After 8 phone calls and promises of a call back, they still haven't provided.I have no found out that the house isn't wired up and I should of been released from my contact not tied into a 24 month one. They have agreed to cancel with no charges, but the billing department won't close the account until 46 pence is paid. Ridiculous as I was told I could cancel my DD. BT have said they can install when the exchange has been sorted in January. I would say, steer clear. Each phone call I made was anywhere between 40 mins to 1.5 hours.

Two words- absolutely shit!
Seriously people including me go for plusnet because of their prices, but honestly you don't get one bit of mental peace or satisfaction. If you have an enemy and you want revenge tell them to get plusnet.

service started good, but they customer service for breakdowns were slack to useless. They will be greedy and very nasty company to deal with, if you want to leave their services. I will never recommend or use them again.

Sadly I had been a customer of Plusnet since it started and i always have to negotiate with them to get a deal like they offer new customers. They seem to care little about existing customers. Once over they were good, had good customer services and technical support and you could ring or speak to them easily. But sadly now endless phone delays, poor technical and customer support and lack of interest by them, other than taking money meant I left them. I feel once BT took over it was game over and they went downhill fast. Sad really as they were good once!

This is the worse broadband connection ever, when I first joined plusnet,I was told that I'll get upto 10-17 mb but I got 9mb. After about 2 weeks later the connection slowly started to get slower and it came upto 3-4mb.I called them and the connection got better but not for longer.I've got the same issue for several times.Now again I got the same issue. I've called the customer service and they said it will be fixed withing 3 days but now it's a week, there's nothing has happened. I called them again and now they are saying it will take more two weeks or even more than that to fix the issue. Not just that the connection will drop after few minutes of connecting to the internet. You'll only be able to use one device if you use any more than that believe or not you'll not gonna be able to use it at all. I am trying to cancel the contract but they are saying I'll be charged for this if I do so, honestly this will be the last time I am with plusnet, wish if I've searched more about them before actually joining them. This is worse mistake of my life.
They do not care about the customers at all, when you call them you'll be on hold for at least half an hour and then someone will pick up the call but you'll not gonna be able to fix your issue. If you start any issue that's it you live with the issue. As I mentioned before, after joinging them I had speed issue and as well as connection dropping issue but I am living with these issue. They might fix the issue but this will not last for long time. I'll request everyone who is planning to join plusnet do not jump before you actually know about them more, it may be hard to believe me but you'll find lots of other people who is discussing about the same issue. Go to youtube.com and you'll find out the hidden facts about THE plusnet.

How on earth did Plusnet win an award for customer service? Absolute joke! They don't phone you back when promised and tell lies in respect of faults - blaming others. Got you tied to a contract and getting your money so don't give a **** about the customer. Just fob you off time and time again.

Do not use this company!! I called to get broadband and was told I could have fibre optic up and running in 10 days. I chased after 10 days and was told the order was on hold. I then got a phone line fitted and chased again for broadband. I was told eventually they do not do fibre optic in my area and I could have standard fitted within 24 hours. I agreed to this and as soon as I put the phone down received an e-mail saying it will be a further 2 weeks. I have now cancelled. I am back to square one with no broadband and having to look for another provider. I have probably spent 6 hours of my life on hold with the disgraceful customer services. Please stay well away from this company.

I was with plusnet for 6 years. November this year phone internet all went off. first call took 6o minutes to get through plusnet. they said it would be fixed the next day.. it wasn't, phoned again another 40 minutes wait, still the same answer it will be fixed tomorrow .never was I must have spent about 6 hours trying to get through to them.. when I did get through I was told the best time to phone was after 10.30pm.. but they close at 10.00pm. it took just over 3 weeks to solve the problem. but we were without a phone internet in that period.. they did give us back our monthly payment big deal. I left plusnet as soon as possible. they were good when they first started off . I think they have just got to big

Very poor service, with slower speed than advertised and frequent connection problems. Plusnet claim it is my end but no problem with previous provider. Awful 1990s website and very difficult to contact online and takes an age to get through on the phone. Locked into contract but off as soon as it ends.

I thought talk talk were bad but plus net are diabolica! Despite promissed downloads speeds of 4-10 meg mine were always 0.3 - 1.1 way below the governments promise of 10 meg! We now have Virgin fibre offering 50 meg but guess what, to get out of my talk talk deal will cost £ 94!!!
Absolute sharks, their slogan should be changed from we'll do you proud to we'll do you over!!!!

absolute joke of a company!! i would advise everyone to avoid at all costs had nothing but grief with this company from day 1 no stable connection line kept dropping out had to take two days off work unpaid for engineers to come out to tell me no problems at my end and witnessed themselves the line dropping out contacted numerous times with regards to the problem they wouldn't listen they spoke continuously over the top of me and kept advising i was to give them 30 days to fix it or they will cancel my contract free of charge if not resolved months went past wouldn't cancel the contract and have now left to go with another provider and still chasing me for payment!! they pass you from pillar to post constantly and then hang up never been more furious with a company in my life. i have refused to pay them due to the hassle no compensation nothing to keep you as a customer just put you in debt for a shitty service and affects your credit rating!!!

I had poor connectivity and a droppy connection they either couldn't or wouldn't fix. Their customer team is decent, though they give out passwords far too easily (and can see them in the clear...) and in general seem amateur. Wouldn't use again.

A DREADFUL start!!! PlusNet have taken over my line on December 1st, but STILL haven't moved over my Broadband from SKY. I have tried ringing them, but their customer service is a JOKE!!! Please wait 45 minutes...I have tried using their live emailing system, and they never bother answering. I have tried 12 times now, and they say they will be transferring me to the team, but I just wait and wait, for the live agent, who I think actually must be a dead agent...Terrible customer service. Now I know why they are so cheap in comparison to everybody else. My advice is go elsewhere...

Hopeless! I had connection problems to internet. Replaced router. Turned out to be PlusNet. You cannot reach the customer support team by phone.
Switched to BT, all Ok & cheaper.
And they have got my final account bill wrong. Don't use them.

Estimated broadband speed is 10mbs. Having tested on several occasions it is nearer 17mbs.

They advertise excellent customer service but unfortunately this is not the case. Three calls in excess of 20 minutes each to three different numbers in order to upgrade the broadband package.

However on complaints they will deal with them unlike BT who wait until OFCOMS involvement.

this is the worst company i have ever dealt with. they are useless, stay away from them.
my broadband has been up and down ever since i joined and eventually they sent an engineer round to fix it. it was then fine for 6 days until these useless fools rebooted my system and it's back to being broke again. they have since been ignoring my emails but if you have the patience you can sit by the phone for over an hour trying to get through to someone

save your money and go elsewhere.....you have been warned

My elderly parents have no phone line thanks to a little known company called supply network services LLP transferring the phone away from plusnet. Emails apparently from plusnet were sent to my dad, saying ' sorry you are thinking of leaving'.My dad had no intention of leaving and phoned plusnet to say so. He was told not to worry. Plusnet went ahead and made the transfer to this little known communications company. It's taken two days to get minimal information from plusnet and their so called customer service is beyond a joke. They cannot reinstate the phone until January 7th. By then they will have been without a landline for about two weeks, right over the Christmas period. From reading the reviews from other customers I can see that this will be likely. I will be encouraging my dad to go to another service provider, will be making a formal complaint, will seek compensation and warn anyone off Plusnet. You are a disgrace Plusnet.

Plusnet! Plusnot would be better. Award winning customer service? They should be sued for misleading advertising.
Dreadful service on their so called super speed broadband. I had quicker service years ago when I used dial up.

Very laggy, but just about usable most days. But some days it's so slow it feels like dial-up with pages taking a long time to load never mind forever buffering videos. Never got through to their customer support yet as I don't want to hold for an hour.

Plusnet used to be excellent but now they are so bad 60 min wait time on phone , fault out for over a month and not resolved . Do not listen , fob you off ,will not let you speak to manager close complaints case without resolution AVOID.