EE Home Broadband Reviews

All the reviews on this site complain about things EE have no control over, they started to give free home broadband to customers (when they were orange) consumer demand for a cheap mobile internet and home phone package have caused them to expand so anyone can have it. Connection fees are actually charged by BT EE cover most of the fee asking customers to cover 40%. Speeds are controlled by BT as they own lines. Lines randomly get deactivated by BT so they can charged "installation" fees or engineer call out fees. EE customer service is not amazing but I work on new join team we get over 2500 calls a day 80% of them are people complaining that they have slow speeds (BT cause this as then people leave and they can charge more "installation fees") BT is the cause of 90% of problems for providers they send engineers to cut lines and cause problems I know this because I was a open reach sub contractor before I worked for EE... If you want uk based call centers go for sky or EE if you want a good service and people who won't sabotage your lines to make more money stay away from BT network companies and go to Virgin. By far best provider around and I can't wait to leave EE not because of problems they cause but because of BT

Agreed to contract in the morning, then changed my mind after thinking carefully about how I was treated by the bossy, arrogant and patronising lady in the morning. When I called the cancelation team in the afternoon the nasty man was even worst, he was basically trying to tell me that I cannot cancel my contract and put the phone down on me
I will not recommend this roague trade cowboys even with free forever broadband and everything else, my advice is go and find another proper supplier. If they treat me like this before I even get any (horrible) service from them, I dread to think what could have happen after few days into the contract. EE shame on you, please train your staff to respect people.

An absolute shower, their call center personnel are just there to delay things and seem very reluctant to escalate customer problems that they cannot resolve. Their disconnection staff are unhelpful bordering on rude.
Join them at your peril and watch your blood pressure rise. If it were possible to give a no star rating I would.

EE Broadband is fine until there is problem. The overseas call centre are the rudest, most inept bunch of people I have ever come across. I was given different stories each time as to why my landline and broadband were down, spoken to rudely, dropped calls when questions I asked weren't on the script and people who say they'll call back and then don't.
You get what you pay for and even though BT was a lot more expensive, if you had a problem it was sorted out promptly and politely.
If you can't provide adequate service then you shouldn't be selling broadband.

very bad service from EE technical department. I ordered EE broad band 1st of January 2015. i didn't get any internet until today(19/01/2015). But EE charged their monthly rental and everything from my account two days back. I do not recommended this EE broadband service to others. all starting programme very very poor. Don't waste your time.

It is the worse decision I have ever made to order the EE broadband. The installation has been delayed for over two weeks and I still don't know how much longer I will have to wait. It is an extremely painful experience when each time you call their customer service. You have to wait for terribly long time to get answered and you will be transferred again and again to different departments and you have to answer those security questions again and again. At last you really want to just kill yourself to stop this pain...

Absolutely appalling service on all counts. Slow, downloads cut off due to server errors, many pages won't download, some only half download. So-called tech team in India are hopeless and very, very rude. They have no patience and cut people off if they can't understand the problem - which is just about every time. How unprofessional and discourteous. Customers are of no value to them whatsoever.

Used EE for phone installation and broadband in new build property due to outstanding value (unlimited broadband, free weekend calls, prepaid line rental discount, £100 Amazon voucher, half price line installation, free Norton anti-virus means I only pay £5.66 month). Slight issue with initial online order where only phone was setup, but customer support honest enough to admit their error and broadband followed initial phone line installation 7-days later. BrightBox router easy to setup. ADSL speeds OK for my distance from phone exchange; I only need eMail / web / software download / YouTube so ~6Mbps adequate. Cannot fault the value and so far service has been reliable

This Broadband is absolutely crap I have ever had. Totally and strongly not recommended to anyone who wants to live long and happy life.
Minuses:
-disconnects at least few times a day
-speeds are very low, down and upload forget it.
-price? is not worth to spend a penny
-I have never make such a mistake, please warn you DO NOT buy it
Pluses:
none

Signed up after getting fed up with Sky recently. Had no idea I would be subjected to a non UK call centre whose sole objective seems to be to waste my time and mumble platitudes. Very polite but very pointless and I do not use any company that cant even be bothered to invest in providing support from the same country as their customer base. Will be terminating the contract as it hasn't been 14 days yet.

Can not comment of broadband speed or reliability as we have been left without it for the past 4 weeks and have been told that nothing will be done until next Friday! Customer service was terrible. We have had to buy extra data for our mobiles, which are also on EE, as we have no WiFi.

where do i start! absolutely the worst broadband and customer service i have ever received in my life,the so called technical support is based in india and you cant hear a word they say and they have no technical knowledge whatosever all they know how to to do is keep you on hold and then cut you off the england based customere service agents are what i can only describe as thick they read from a script and put you through to the technical department whom keep you on hold and then cut you off its happenend to me 5 times this week...absolutely disgusting and outrageous BEWARE AVOID LIKE THE PLAGUE..

first day with EE broadband - no internet, no landline - talked to two different customer service people both unable to help, just repeating the same thing over and over again without offering a solution or providing any compensation. very disappointed now looking into ways to cancel. stay away from them. They are very sneaky and try to mislead you.

Giving EE A one star rating is far too good for them. Their customer service is appalling. They say the will ring back but often do not. They say its not their fault the problem lays at the suppliers door and it will take 72 hours to rectify.My broad band started on 22/12/2014. As of 14/1/2015 the problems are still not resolved.Despite over 10 phone calls some of which lasted for nearly TWO HOURS I have very slow download speed which affects streaming programmes,making it very difficult. They say up to 17mb download speed but typical is 8 to 9 mb. I get no where near that speed. Their line manager is typical of call centre personnel having well rehearsed answers and assurances of rectification even allotting a case manager who will keep one fully informed of the progress. In my experience some three weeks plus on is yet to materialise.I have to guess there is no progress as I have yet to be called by her. To leave them now they want in excess of £170 for a service they have failed to provide. I think distance selling ( over the phone) for a service that fails to comply with verbal and advertised product should be warrant enough to leave this company with out having to pay their unreasonable charges. After all they have failed to observe the contract they wish to implement by not providing the service portrayed.BUYER BEWARE this company in my estimation has serious failings and needs to be taken to task.

I only gave the top two categories one star because zero is not possible. This is not only the worst company I have ever dealt with, they are criminal. They breached their T&Cs countless times, made falls promises, proved to be completely incapable of sorting out the most minor of issues, haven't got the slightest modicum of customer service mentality and have even acted fraudulently. To everyone: Do Not Go With This Company!! You will regret it and you will find it almost impossible to leave!! I am on the brink of beginning a legal battle with these incompetent, scandalous, unintelligible people. Not to mention the complete uselessness of their call centre. STAY AWAY!!!!

Worst service ever and I used to be a loyal orange customs on my mobile contract before going to EE (since cancelled) If I hear that they are the "biggest and fastest network" again I'll strangle someone. Speeds less than 1mbps regularly to a landline which supports fibre is disgraceful!!!

AVOID this company
Sign us up for a wrong contract (£9.95 per month not £2.5!!! + line rental). Services started just yesterday and I can not cancel contract. (They send me first bill and start services AFTER the date I can cancel contract). Quality is much worse we had with previous provider (Talk Talk)

The worst experience with any company, customer service and products I have ever experienced.
EE bright box wifi only works if you sit on the floor next to it. If i step three feet away the signal drops. When trying to fix the issue customer service call centers were very unhelpful. After several failed attempts and very long phone calls to customer care I called the cancellation department 12 days after installation, here the adviser was rude bordering on abusive, when I asked to speak to the manager I was put on hold and then cut off. EE claimed their 14 day cooling off period would allow me to cancel my 12 month contract if a wifi connection could not be achieved, this is not the case. The only way to cancel my contract I was told in an extremely aggressive way was to pay the full 12 months of the remaining contract (12 days into it having never achieved wifi signal 3 meters from the router )
Results of dealing with EE = 12 days working from home sitting on the floor next to my router, three long calls to unhelpful tech support, one very abusive dressing down from the cancellation department and £160 worse off to pull out of the contract.

Have a serious think before entering into any contractual agreement with this company. I will not make the same (expensive) mistake again.

If I could give minus stars I would. Broadband speeds has now dropped below one mbps and has never been even half the 14 mbps promised in the beginning. Customer service is honestly worse than I have ever come across. On hold for an age only to have my call answered by a guy with limited English. Kept going silent for so long without explanation I thought he'd put the phone on me. Never bother writing on review sites but EE are bad enough to drive me to write a book on them. Avoid like the plague!

Absolute Shambles. Line speed, both up and down absolutely horrific - when it worked - line flapped constantly with 100% packet loss every 15/20 minutes.

No tech support, ran through the same script with call centre far too many times before I became bored, official complaints bounced bag, EE where not interested to see router logs to prove issues.

Quite amusingly, I've had to post this review 3 times due to connection failing... AVOID. Use a good ISP such as A&A