EE Home Broadband Reviews

This has to be the worse broadband service since the Internet began. The speed is like dialup, the wifi never connects. When ever I call customer service it takes 30mins of being on hold then they say I need to wait 24hours. When ever I start moaning about the service they hang up!
What ever you do avoid EE broadband, not the save as EE mobile phone service.

Whatever you do don't move to EE. When you phone the 'biggest, fastest most reliable provider' you will wait 40 mins to get through to customer services. They capped my service so that I couldn't stream video content as well (the reason that I know this is that their support team in India told me on the phone!). All that I could see was the buffering symbol.
I phoned their customer service team and was put through to their UK customer service team and someone who knew nothing about 'customer service'. He was rude and abrupt. After the call he put a stop to my service even though I did not request this. It will take approx 4 days for them to get the service back up and running. I would not recommend EE to anyone. I was with Sky before and I wish I had stayed with them.

ZERO STARS! ABYSMAL! I ordered broadband in December 2014 with installation for 21st Jan 2015. No engineer turned up and nobody had bothered to communicate this. I submitted around 3 phone calls to the contact centre, submitted 5 online complaints and I got a joke of a response that contained bad grammar & spelling mistakes. The response basically told me to ring new line which I already had, 3 times and 40mins each call. The latest was I wouldn't be able to get an update on installation until May 2015!!!!!!! Total disgrace. Inefficient. Useless. Trying to get my deposit back & have gone with sky instead!

Internet is too slow! Deeply regret moving to EE.

I am still waiting for my broadband connection after 10 days.
Calling EE is a nightmare, if they do not know how to help you, they cut you off or keep you on hold indefinately. Been promised to be connected several times but nothing happens. Give EE a wide berth,they are less than useless

EE total crud I was told I needed a new phone line installed so I could get broadband.this was arranged for instalation on 30-1-2015.as I had not received my router I telephoned ee only to be told my line wasn't getting installed the next day.yesterday I received a letter from ee stating the line would be installed on the 11-2-2015 between 9am and 12 midday.I had to cancel a urgent appointment with my go as there was no one else available to be at home for the engineer. At 13.30 and still no sign of engineer I called ee.was on hold for twenty minutes and when I got through I was put on hold for another ten minutes.then I was told it wasn't getting installed today.because BT had to do some work outside my property. This is the same excuse they gave on the 29-1-2015.I told her I was going to make a complaint.she replied I have raised a complaint for you.hope I get an answer because I didn't get one when I complaind two weeks before and still waiting..customer device is total crud they not botherd about their customers

Ee is a disgrace. Bad service bad setting bad speed. Absolutely hate it and wish that the government would not allow such people to operate and run a bussiness.

Switched from BT broadband to EE Fibre broadband, the main requirement was to get an improved call package as many of the people we call are on mobiles so was spending about £18 pm just on mobile calls. Any improvement in broadband speed (5Mbps) was a plus. Was very doubtful about the self install feature and wondered if the promise of a refund for my BT termination costs were too good to be true. Anyway, signed up, Brightbox 2 router arrived, waited for a text from EE to say when to plug it all in (no BT Openreach engineer visit). Did that, and it worked seamlessly and without a hiccup. Speed and reliability exceeded expectations - we live half way up a mountain in a house with walls over 3ft thick and it is a steady 37Mbps down, 6.5Mbps up and a ping of 17ms. Have had no need to contact help desk, so could not score. Had email yesterday from EE to confirm refund of £56.90 for my early termination costs. Very satisfied.

One star may be too high for the service we have received. I have racked up phone bills for calling their support from my mobile when their services are down (frequently). We were offered an upgrade and the sales team kept saying our charges would go down - I asked her the catch and it turns out it included paying more than 50% of the annual cost upfront. Can't ever get hold of them (48 minutes on hold last night, only to be cut off by the operator when I finally got through). Overpriced, the service often doesn't work, and no notification when they put our charge up. I took over the contract when a former housemate moved out having not paid rent or bills for some time - EE even made it difficult for me to ring up and pay the money we owed them! Now 2 years on, they are still unable to put me as the main account holder, answer my questions or use my email address or tell me what the one on our account is. Basically, they are rude, unhelpful, and take no responsibility for the 'service' they provide.

Been with EE for nearly a year. There was a line fault to start with, the internet connection would drop when the phone rang or was off the hook. I must have called about 3 times in one week they tried multiple diagnostics to avail, but eventually sent out a BT engineer to change the telephone socket and has been fine ever since good speed and reliability.

Do not get if you are a business owner or freelance worker!!!

I purchased EE broad band switching from sky-
(BIGGEST MISTAKE I COUOD HAVE MADE!!)

EE connected me to the internet 4 days late; after I had phoned them 4 times, on two of my call they hung up on me.

After being connected 2 days my wifi box was stopped working. After hours on phone they said they would send a replacement in 3 to 5 working days. One week later I had not received it. I called them up again to discover they had not sent it. A week later it arrived.
My business spice switching has lost £1000s in lost services and unspeakable amounts in lost customers.

If you like me are a business owner. EE WILL NOT COMPENSATE FOR LOST PROFIT.

service very poor,, broadband speed poor,,
help line rubbish.
you will get a call centre in india who will tell you to phone back later.

Worst customer service ever! In the last 3 month's I've had at least 3 weeks with no internet. They take so long to resolve issues. The customer service people are extremely patronising and rude. They keep you waiting for hours with no apology at the end of the wait. Difficult to understand them. Nothing good to say.

Terrible customer service, very rude!

Terrible terrible terrible
I finally gave up on EE after 5years of poor service; however even 2 months after an agreed date of changing suppliers i was still being billed.
I tried to resolve with EE after numerous call but was advised I had been in the wrong for not closing the account appropriately. (me informing them, my new suppliers informing them, two further calls didn't seem to be the enough for them to understand I was leaving.)
Further to this I have had to deal with unbelievable rude people at the call centre and having my call disconnected as their notes ( no mine) not having the accurate information
Communication company ..... That's a joke
I have been left financial out of pocket and frustrated.
Dreadful service- avoid.........

Recently switch from talk talk to ee! Worst nightmare ever! Totally unproductive unprofessional and so rude. I'm going back to talk talk. Don't even think signing up with them.

SHOCKING, SHOCKING, SHOCKING, as for customer service I can't comment on, as I am yet to get through to them, fell asleep twice waiting, I changed over from sky, because of poor speeds, now I just give up, the internet speed is a nightmare. Now I want out, but that's no doubt going to sting me in the pocket. Save your money guys.

I started a new sim only contract around XMAS and took advantage of a special offer at a local EE Store in Nottingham. i took advantage of unlimited mins/Texts & 2GB Data for £12.99 PM which was reduced from £14.99. At this stage the advisor in the Shop was most helpful... However having been overcharged and incorrectly billed i rang EE Customer service to sort the problem however they cannot help and i was told to contact the shop. I then called the Shop to be told they cant sort this over the phone either! what a joke. I now have to find my original contract details and have to visit the store in person so they can investigate further. I just want to say this is a joke and a huge inconvenience.

Regards
James

I wish i had found this site and read the comments. after 1 hour to the connections team yesterday told that the transfer of our business line and number of 5 YEARS from Bt would not be happpening!!!!!!!! they dont do business packages!!!! the double allowance of data per month on the new mobile phones contract will not happen either!!!! Was misold the whole package by person in shop and fed BS all the way thru!!!! As a Tree Surgeon and Specialist that struggles enough for work in the current climate in the winter months EE may well have put the last nail in the coffin if i lose my landline number!!!! 20 mins to BT last nite and my service is being transfered back at a cheaper price than before and less than EE!!!! hopefully the promised transfer and number come back. if not look to the papers to see some free advertising EE. have to agree with all of the previous comments, forgot to mention that predicted speeds were around 7mb/s which would not even have run my mobile let alone all of the devices owned!!! DISMISS AT YOUR OWN PERIL READER!!!!!!!!!!!!!!!!!!!!!!!!!!!

It took a month to get connected after receiving the modem. Broadband was fine for almost a year but I've had no connection for the last 5 days.