EE Home Broadband Reviews

I have been with EE for only three or so months and at first the broadband was running fine, then a few weeks on, the broadband connection kept failing. It was noticeable that our network could not cope with numerous devices. I phoned the customer services four times, oh my goodness, what a waste of time!
So now We're leaving to go with another company, they wouldn't even scrap the fee for leaving the contract early as a good will jesture. It goes to say I definitely would NOT recommend EE to anyone!!
David Cherry.

Poor connection and loss of speed. Called today for help and after almost an hour on the phone I was none the wiser and not better off. Not happy. Have had a completely wasted day with work.

Awful. Truly terrible. Speeds of 1.5mbps where as vodaphone via iPhone hotspot is reaching 17. Will try and cancel my ee contract

If you want to spend your evenings talking to someone from India for an hour telling you they are sorry to hear your problems then EE Is for you. Speed is ridiculous, every month i am using 10Gig data from my phone because it is simply way faster than my wifi. They will send you a filter which will sort ALL your problems, then when that fails they will send you a router which will sort ALL your problems. In reality they can not sort nothing. Pathetic rip off. Waste of time and money. DONT BE A FOOL !!!

i had my home broadband and mobile phone contract with ee, both are now cancelled thank god. im waiting to be connected to plusnet. this companys customer service is an absolute disgrace, they overcharged me for both my phone and broadband and left me with no service for five days, ill never use them again, avoid.

We switched from sky to EE - I wig I had read the reviews first ...... Their broadband aswell as their customer service is nothing less than a joke and I feel like I've been scammed. We can't load anything on our phones it's quicker to use our network internet (not EE) and switch off the wireless - we can't watch Netflix - or browse the Internet without waiting 10 minuted to load a page ..... Then there's the customer service ..... Rang 5 times each time waiting to get through for over an hour .... Tech guys tell us same thing "no issue" ..... Obviously is an issue because I may as well have no
Broadband .... Told we will get a call back on three occasions - guess what no call back .... Then got told we would recieve a new router - never came - went On my way! Store to complain and even they couldn't do anything but ring up the same people we rang ........ This company is A JOKE they are as good as SCAM merchants .... I'm basically paying for thin air every month and there's nothing I can do because I'm in a contract and they claim my speeds show at what I paid for which is rubbish ! Avoid like the plague....... That need shutting down !!

Really not happy with speed, been with Virgin, BT, Sky, Talk Talk and nothing like this. If I want faster apparently I need to upgrade! Was fine for the first month then got slower and slower and if I have a friend round, it's impossible to connect!!!

EE disconnected us from SKY two days before connecting us to their own network!! Phoned customer service who didnt see that as a problem! Wasted over 30 mins on the phone.
Were connected now but the speeds are so slow, basic web browsing times out.
No phone back from EE to explain or apologize.
Customer services seemed to think it was normal & not an issue to leave people offline for days.

OMG. I thought I had seen it all. I had a business critical need to get this up and running and they totally messed it and then again and then again and then again. I have spend around 15 hours on the phone and had nothing but trouble. AVOID. REGULATOR PLEASE PLEASE JUST CLOSE THEM DOWN.

Avoid! Appalling costumer service.

Do EE bother to read reviews about their broadband? I have never experienced such an appalling service and even worse broadband. I cannot believe that a company this ridiculously bad is actually still in business. I would not even rate this one star, there has been nothing that I was happy with. Firstly, the people at the call centre have a tendency to just drop calls after they are bored with their customers!! They would promise to call back and just never do!They also have little to no knowledge of any technology. I feel like I have wasted my money and thrown it away into this useless garbage we call EE broadband. I would never recommend this to anybody. Sort your customer service out, sort your broadband out, your speeds, in whole the whole company.

Simply put, this so called broadband provider is ripping off every single person they can, and if you ever have a problem, then be ready for the battle cause they will not try to find a solution for you
Very poor provider, the worst customer service i've ever talked to, and countless of mistakes they've done to take my money without me knowing is ridiculous.
NEVER AGAIN will EE take my money.

reported very slow speeds of 1.34mg was told it needs an engineer to call and check it out.later the speed went up to 7.09mg and then later back to 1,34.We are paying for fiber optic speeds of up to 16.1mg but the service is very poor.Have EE broken their contract? can I get shut.!!!

I changed to EE from TalkTalk at the beginning of October. I have my foll broadband speedtest records on Ookla confirming that it was around 5.0Mbps with TT. Since connection to EE the best speed was 2.5 and following my first complaint that this was much slower than TT it dropped again to less than 1.0Mbps. I complained again and the speed has dropped again to 0.5Mbps.
The last time the Tech staff expected me to disconnect the Master socket and remove the plate. Oh no. This is the same socket and configuration that worked adequately with TT!

They plead for more time of 7-10 working days.

There may be some bad press about TT but in comparison both their service and customer relations were exemplary.

The biggest disappointment in writing this review is that I have to award one star. EE don't deserve any stars at all. They expect you pay for a service they don't provide. Their technical departments level of knowledge is non existent. After over 10 hours on the phone over five days they produced no resolution. Everyday a different excuse - all lies. Use EE at your peril and only if your happy dealing with liars, robbers and cheats.

Dear god, that was one of the worst experiences ever. I wish I had seen all these reviews before switching to EE broadband.

Installed on a monday, a week later we still have no broadband.

30+ calls and on hold for well over 8 hrs all told. Passed around from person to person, call centers with people who can barely speak english.

One time we were on hold for an hr, when we got answered they told us rudely that they were busy and would phone us back within 2 hrs.

That phone call never came.

Still no broadband.

Will be cancelling and asking for a refund.

I urge ANYONE who reads this. DO NOT, I repeat DO NOT, select EE as your Broadband provider.

I don't know how these people are still in business.

I am dissapointed dissapointed !!!shit horrible company I can even explain.One department is saying something the other one something different I am not surprised so many bad feedback .since I have got it it is not working a little while it is then suddenly not I called everywhere asked for help but nothing coming. I am so sad and helpless about it.do not recommend to the worst enemy even.

Moved from TalkTalk where I was getting a solid 14MB to EE where I'm struggling to get 4MBs. I live next to the exchange and live in a new build so there are no excuses. EE is sooooo slow. I'm moving back to TalkTalk.

My friend suggested EE I said why not this was the biggest mistake!!! It took 3 weeks for engineer to come around to reactivate the landline than we have waited another 2 weeks for the rooter to arrive being honest we are still waiting!!! How they expect people to live without internet. EE if you can’t keep up with the demand DO NOT take any more orders!!! Disappointed

Customer Service is not bad it's none excistant!!!
Do EE ever read their reviews??
My latest experience was talking to the complaints dept. from one of their shops and the person I'm talking to kept complaining to me that he could not hear me
I told him the phone was the EE store phone but that didn't mean anything to him.
On top of that their land line?????phone kept turning its self off!

The rude and unapologetic sales man just wanted me gone so they could play with their toys , physical ones, with their mobiles.
RUDE. RUDE people who would not last 5 mins with their attitudes and product in USA.