EE Home Broadband Reviews

Absolutely terrible running on 3mb worse internet ever Wouldn't recommend it to anybody absolutely wank!!!!!!!!!

got barred for not paying bill due to changing banks and benefit problems was told it takes 24 hrs to turn back on well 24 hrs have gone and still off phoned up again today and was told it takes 36 hrs but they are quick at taking your money total liars leaving ASAP poor speeds poor connection and poor customer service not happy

I really don't want to say this because I was so pleased to switch from BT but sadly I realise how good and reliable it was.
The buffering is annoying now and slow. What's going on?

BT connected line on Oct 13. Almost 1 month later still no broadband service Fromm EE despite repeated phone calls every cal gets the same reply. "It will be 4 or 5 days before it is fixed Latest is it will be 2 to 4 days until BT can fix the fault. I thought EE was now part of BT but fault is always passed to BT..

I had EE broadband for 18 months before requesting them to do a home move. After moving into our new property we had problem after problem! There was a problem with the line, with our broadband box, technical faults, problems with the line again. Cut to 5 weeks after our move and internet STILL wasn't activated. Not only that but we were threatened with being charged for an engineer to come out and see what the problem was.

I can't emphasise this enough - do NOT go with EE Broadband. Awful service. By contrast we got so fed up and cancelled our account despite having 3 months worth of credit at this point. Virgin Media had the box with us and the line active in 48 hours AND gave us a couple of weeks free service as a thank you for switching.

Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband

Worse broadband I have ever had .I went for this broadband expecting to get a boost on my EE mobile phone but unfortunately they both are terrible.I won't recommend someone to go through this Like I did.I really really do regret but like we all know a regret comes after Someone has been failed.

I have been using EE/orange as my broadband provider for several years, most recently on a 38 Mb/s. My household runs everything through the internet and so we have an average usage of over 150GB/month. The service of EE has been very good, the speed remains at a pretty constant level and doesn't ever appear to be throttled back.

The 5 GHz signal on the router covers my entire house, if you gadget can us it and this will provide the full 38 MB/s. The 2.4 GHz signal will cover the house, garden and some of the road, but as there is a lot of other houses using the channel it can slow down, it usually provides around 20 MB/s but this is not really EE's fault and just the facts of the technology.

I have had a few problems with my service, the phone stopped working and my internet became direly slow <0.5 MB/s. I phone EE, after being on hold for 10 mins (7pm - weekday), was put through to customer services and quickly escalated to tier 2. The next morning at 8am BT Open Reach were at my house checking the fault. Turns out there was a fault with internal wiring as the main inlet worked fine. EE didn't charge me for this work even through BT said they would be charging EE. I have relayed my interal wires and everything is excellent again.

I have been really happy with the EE provided service so far.

NEVER ever trust EE. The closed my account for no reason and I have had to open a new account. They did not inform me that my account was closed. The service was dreadful to say the least. I have had to buy a dongle which they tried to charge me for and a new router which I have to pay the delivery charges. DO NOT EVER USE EE. They are the worst. Believe me. They will lie and cheat anything to get the extra pound.

If i could give zero I so bloody will. it was as though i had no internet! complete waste of money. Stay away. INVEST in a good broadband like BT. Sooo crap! i couldnt go on any websites, youtube or ise social media.

Into my 3rd month of an 18mth contract. One of the original emails from EE guaranteed a min 30mb download speed...70% of the time this is OK, but I have noticed that this frequently drops as low as 5MB download rate in the evening, despite multiple resets and calls to customer service, it still continues....I would suggest that this probably breaks their own terms and conditions and I will be seeking to break free of my contract as soon as I can....£27 per month for 38mbps ADSL to fibre cabinet with unlimited data......not good enough.

awful company, appaling wifi speeds, god help u if u get thru to the indian call centre, who tell u the small print - EE dont guarantee a min wireless speed so you're stuck in the contract despite rerely having useable internet. and they're quite happy to tell u that.

If there was an option to use a zero then I would. It's been over a month since switching providers. My internet previously was perfect, no issues whatsoever. Switch to EE in good faith and from day one no internet.
Called over and over again. At first it's "wait 10 days and wifi will impreove"...then..."wait another 10 days"....then "wait 3 days"...then a new router.
It's been over a month and still no wifi -- speed test shows 0.69 download speed. Highest it ever reached was 1.69.
The fault has to be EE but they are not allowing me to leave their service without paying a fee despite not receiving a service that is being PAID for. It's absolutely disgusting the way customers are held to ransom. They have fobbed us off yet again saying to wait 2 more days. I wish I stayed with Talk Talk. The TV was crap but at least the wifi was good. i can't even work from home let alone do anything for pleasure.
Awful customer service. AVOID AVOID AVOID

everyday there is a couple hours the broadband speed is slower than 3G. Open a website page takes 2 mins or every longer.

Dog shit had faster wifi in the stone ages !!

The broadbanday speeds are generally less than you would like. WiFi too slow too often. I had no problems with the sky router I used previously. To top it all off customer service is a pain to deal with. Avoid ee fibre broadband. All the bad reviews are spot on. It wouldn't be worth it even if it was free.

Beyond poor you have been warned

Just don't.
Day One 13Mbs
Day Two 11mbs
Day Three to Five 8Mbs
Day five onwards 1Mbs

Just don't. Their CS is rubbish, speeds are horrible. Only good this is their modem has real good distance.

slow and promised call back to see if speed had improved but nothing,, Fibre and averaging 7.5 mbps wireless

Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.