EE Home Broadband Reviews

I have been with EE for the past four years! And how do they re-pay you for loyalty? - By constant price increase and decrease in their service!

When I first ordered EE - I had 17MB broadband speed with no issues, no disconnections, no problems. I was really happy with it!

After the contract ended the price increased and broadband speed dropped to 15mb. Year later price increased again and broadband speed dropped to 12mb. This year price increased again, and the speed dropped to 6MB.

They do not watch their lines for faults at all. If your connections drops you will have to prove them its their fault, as they will never admit it. If you contact them by mail, answer will arrive just about a week later.

If you are with EE and your contract ended, change the provider, as your service will drop and they just don't care about you no more.

I had enough, switched the provider last week.

Watch when signing up for 18 mnths at £21. Twice i have had to phone them for overcharging and not willing to give overcharge back. Trying to tell me i signed up for 6 months so check your bills carefully.

reliability a big issue. Sometimes cant even access an internet connection. Very slow.

Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.

Biggest bunch of con artists going, charge you £30-40 a month for the worst broadband speeds ever ... Contracted for a minimum of 2.5mb and are supposed to get 4-8mbs, can barely get 0.2mb.
I've tried 7months to try and get it fixed and they've sent countless outreach teams that do nothing! .. The only solution they have everytime is resetting profile and telling you to wait 10 days.... And it never fixes the problem. They just do that I reckon to get your money and cap you on the lowest speeds possible.. I've got 2 more days of this "reset that will definitely restore speeds" says one of the con artists.
If speeds dont increase they can get fucked if I'm paying them another penny, at least when we phone them again they can remove cancellation fee and end this shitty contract.

if i could rate lower than 1 star i would have unfortunately no option! renewed contract in Nov 2016 to find out in Jan 2017 it wasn't even done!! apparently calls get recorded buy they cant find record off my call to manager, price doubled rude adviser adamant made me feel uncomfortable and as if am asking for a favor. left moved to sky after 3 months of banging my head with different advisory! AVOID AT ALL COST!!! CONS...

5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.

Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.

Don't go with them the whole company lies To you.
The customer service is awful.
2 hours on and off calls and being put on hold to get nowhere.

Broadbands very unreliable, like going back 20 years. Avoid

The most insane company I have ever seen !
Try to figure out a set up on our account since 3 month , this is a nightmare. Can't close the account, can't pay because can't set up the details .. nobody on the phone .. totally useless by email , totally inexisting services !
They lost our ID paper , that we sent 2 times ,
they continue to send the bills with the wrong name and say it's unpaied .. but we can't access to the account as they don't change the name .. they are totally idiot , I have never seen that. ! Don't but a suscribtion with them !!

I was lied to by sales saying that my brother on T mobile could easily migrate over to a bundle package if we take it out with EE. They can't do it, and I didn't find out until after the 14 day returns window. Also I cancelled one of the lines on my bundle and they still took the money out!
Shocked at how poor their service is.

great service never had a issue with the broadband EE are aways happy to help would recommend to friends

EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!

Been with EE since 2014 and never had any issues with this broadband. My contract ends next month and Im thinking about staying with them.

Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff

Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.

I can't star any of the others as I was misold my broadband,tv,phone which by the way keep crashing. I would not have gone with them if I know what I know now they reel you in then bang bills are twice as high as they promised. I have been with them 2 months and the have had over a100 quid already a I phoned to cancel and they want nearly 400 quid of me even though they misold it to me so anyone thinking if going with them think really hard first

I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.

WORST BROADBAND EVERRRR!!!!

I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!