EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
EE.
How EE compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Reviewer
STEVE
Location
OLDHAM
Date
19/06/2017
-
Reviewer
Jackie
Location
WEST MIDLANDS
Date
11/06/2017
Comments:
Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you. -
Reviewer
Tom
Location
Hereford
Date
02/06/2017
Comments:
Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE -
Reviewer
Mr Palmer
Location
ipswich
Date
01/06/2017
Comments:
there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed -
Reviewer
Panrawee Wanthong
Location
Todmorden
Date
31/05/2017
Comments:
This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now -
Reviewer
Debbie Wood
Location
Scottish Borders
Date
30/05/2017
Comments:
I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving. -
Reviewer
Ady
Location
Goole,East Yorkshire
Date
29/05/2017
Comments:
Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.
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Reviewer
Andreas
Location
London
Date
24/05/2017
Comments:
The worst broadband company in UK. Stay away. -
Reviewer
Es
Location
Bristol
Date
23/05/2017
Comments:
Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times
If you can't do the job don't stay on business
Waist off time
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Reviewer
Howard Giles
Location
Seagrave, Leicestershire
Date
19/05/2017
Comments:
We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service. -
Reviewer
Gabriel
Location
North East
Date
18/05/2017
Comments:
Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider -
Reviewer
Mozambezi
Location
Milton Keynes
Date
16/05/2017
Comments:
Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...
Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.
Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
You wouldn't be able watch TV, Netflix or play games.... That slow.
EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result
Vodafone guarante -
Reviewer
john ince
Location
west yorkshire
Date
15/05/2017
Comments:
since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them...... -
Reviewer
karan
Location
derby
Date
14/05/2017
Comments:
this is one of the bad broadband we ever had -
Reviewer
Mason
Location
London
Date
14/05/2017
Comments:
I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies. -
Reviewer
shaffaq mughal
Location
Southall
Date
10/05/2017
Comments:
I have had speeds of less than 1 mbps maximum of 4mbps.terrible -
Reviewer
Harry
Location
Northwich
Date
10/05/2017
Comments:
Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :( -
Reviewer
Frustrated
Location
Herefordshire
Date
09/05/2017
Comments:
Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere. -
Reviewer
Zach taylor
Location
DARWEN
Date
02/05/2017
Comments:
EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure. -
Reviewer
RA
Location
Nr Taunton
Date
02/05/2017
Comments:
Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
Total nightmare. Don't bother!
Comments:
TODAY, THE BROADBAND SERVICE DIED.
CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.
IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.
i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.
EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!