Operating since 1995, Zen Internet is a popular provider that offers both standard fibre and full-fibre broadband packages across areas of the UK.
We’re here to help you choose the best Zen Internet package for your home.
Zen broadband packages
There’s a wide range of Zen fibre broadband options available. But package choice will depend on where you live. Not all homes can get Zen’s fastest full fibre deals.
Here’s a summary of Zen packages and speeds and who they could be good for:
Zen Internet packages
Zen's offers both part fibre and full fibre packages.
Upload speeds depend on which network serves your address. On Zen’s partner networks, such as CityFibre, upload speeds are symmetrical, which means as fast as your download speed. On the Openreach network, upload speeds are slower.
We’ve listed those against each package.
| Package | Average download speed | Average upload speed (Openreach) | Average upload speed (CityFibre and partner networks) | Best for |
|---|---|---|---|---|
| Unlimited Fibre (part-fibre) | 36Mbps | 9Mbps | N/A | One or two light users |
| Unlimited Fibre 2 (part-fibre) | 76Mbps | 18Mbps | N/A | Couples and smaller families |
| Full Fibre 100 | 100Mbps | 18Mbps | 100Mbps | Busy homes with regular streaming and home working |
| Full Fibre 300 | 300Mbps | 47Mbps | 300Mbps | Larger families, 4K streaming and gaming |
| Full Fibre 500 | 500Mbps | 70Mbps | 500Mbps | Heavy users, content creators and large downloads |
| Full Fibre 900 | 900Mbps | 100Mbps | 900Mbps | Demanding households with many devices |
| Full Fibre Max | 1.6Gbps (Openreach), up to 2.3Gbps (selected CityFibre areas) | 110Mbps | Up to 2.3Gbps | Power users and smart homes |
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Fixed price promise
Fixed price promise
Fixed price promise
Fixed price promise
Zen home phone packages
Zen's Digital Voice service lets customers make and receive calls over their broadband connection. You can usually keep your existing phone number.
Three packages are available:
| Package | Monthly price | Includes |
|---|---|---|
| Digital Voice | £7.50 |
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| Digital Voice Extra | £17.99 |
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| International 500 minute bundle | £13.00 |
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The FRITZ!Fon handset and the FRITZ!App Fon mobile app are also great ways to make and receive calls more seamlessly. The app allows you to make calls using your smartphone and tablet. Calls come out of your Zen Digital Voice allowance.
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What router do you get with Zen Internet?
Zen usually supplies the FRITZ!Box 7530 AX router with its fibre broadband packages. This supports Wi-Fi 6 and is suitable for streaming, browsing and video calls in most homes.
Customers signing up to Full Fibre Max may get the eero Pro 6E. This mesh router supports Wi-Fi 6E and is better for larger homes with many connected devices.
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What is a mesh router?
A mesh router is a Wi-Fi system made up of a main router and one or more extra units placed around your home.
The units work together to spread a strong Wi-Fi signal into rooms a single router struggles to reach, such as upstairs bedrooms or a garden office.
Your devices see one Wi-Fi network and switch between the units automatically.
Mesh networks are most useful in larger homes, homes with thick walls, or anywhere with Wi-Fi dead spots.
Read more: 'Why is my internet so slow? How to improve broadband speed'
Is Zen Internet good value for money?
Zen Internet prices can be higher than those of budget broadband providers.
Entry-level Zen fibre broadband packages typically cost around £25–£35 per month, depending on speed and availability. Full fibre plans cost more, usually rising with higher speed tiers.
Contracts are 24 months, and there’s a £15 setup fee for Openreach connections.
But one of Zen's biggest selling points is its price promise. Unlike a lot of the larger national providers, it doesn’t apply annual mid-contract price rises, so the monthly cost stays the same throughout your minimum term.
Are Zen broadband deals worth it?
| Pros | Cons |
|---|---|
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Overall, Zen broadband deals offer reliability, good customer service and stable pricing. For some customers, this can prove more important than the lowest possible monthly cost.
Performance and reliability: is Zen broadband any good?
Zen gives everyone a personal minimum expected broadband speed based on their address.
Zen has also been part of Ofcom’s automatic compensation scheme since 2019. This promises to give customers refunds if certain service issues occur, such as delayed repairs or missed appointments.
Customer feedback is generally positive.
At the time of writing, Zen holds an "Excellent" rating on Trustpilot. Many of the reviews specifically praise reliability, customer service and straightforward pricing.
Zen is also a certified B Corp and supports environmental and community projects through the Zen Foundation.
FAQs
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How long does it take to install Zen Internet?
It takes around 14 days to install and activate most of Zen’s standard home broadband services. Some Zen full fibre packages may need an engineer visit, which can extend installation times.
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How fast is Zen Internet?
Speeds range from around 36Mbps on entry-level packages to 2.3Gbps on the fastest Zen full fibre services in selected areas. Upload speeds vary by network and package.
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Can I use a different router with Zen?
Yes. Customers can use their own compatible router. An upgrade to the eero Max 7 is also available for those who want a more advanced setup.
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Is Zen trustworthy?
Zen Internet has built a strong reputation for customer service and reliability. Customers tend to praise the provider most favourably for technical support and network performance.
Can you get Zen?
Alongside Openreach, Zen also works with selected full fibre networks including:
- CityFibre
- Trooli
- MS3
- Freedom Fibre
This gives Zen access to a growing full fibre footprint, but coverage isn’t as widespread as some of the UK's largest providers. Checking your postcode is the easiest way to see which Zen fibre broadband services are available.
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How to switch to Zen
Broadband Genie makes it easy to compare the latest Zen broadband deals with offers from other providers.
Enter your postcode to see available packages, speeds and prices at your address. You may find exclusive rewards, gifts and special offers that make for greater savings.
Switching broadband is also simpler than ever thanks to One Touch Switch. This helps customers move between providers and networks much more conveniently. You shouldn't have to get in touch with your current provider to cancel.