Zen Home Broadband Reviews

I have had no service on Christmas day and Boxing day. There is nobody available to help sort this. I can't access any television or the Internet.

Zen are fantastic, great customer service every time we phone and connection is very fast and reliable

I have never had any problems. They do what they promise.

It just works. No hassle, no pressure from their sales department and UK-based support staff. They're not quite the cheapest but are the best.

My job involves setting up broadband services to commercial buildings. The service is vital to our business, the whole site only operational when the broadband is up. We have used several suppliers, and in pretty much every case have been seriously let down by Openreach. The issue then becomes persuading our service provider to phone Openreach and chase things along, make sure lost orders are put right etc. as we can't talk to Openreach directly. In order to do this with BT it takes 40 minutes to talk to someone and then it's pot luck whether you get through to someone who gives a damn / knows what you're talking about / has the authority to sort things out / is in the same time zone. On average it would take 8 or nine hours on the phone to get one order completed. Other providers were just as bad.

And then Zen. They contacted me as soon as a problem arose. Tom Selby took my case on, returned calls when he promised, pushed Openreach to complete. When I phoned Zen the phone was answered at once, no leaving me on hold for hours. Frankly I didn't know this level of customer service existed in the telecoms industry any more. Oliver even arranged for Openreach to contact the engineer on site to clear things up and move things forward. Openreach are no better than ever they are, but Zen did the running around for me saving me hours and hours being on hold.

The best and easiest telecoms company I have ever dealt with, frankly shocked!