Virgin Media Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Virgin Media.
How Virgin Media compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
-
Reviewer
Sandra
Location
Swansea
Date
24/09/2025
-
Reviewer
Ella
Location
Manchester
Date
23/09/2025
Comments:
Virgin Media is currently providing me and my husband a good quality, high speed service. -
Reviewer
Alex C
Location
London
Date
19/09/2025
Comments:
Virgin has been mostly reliable with minimal outages. Speeds are consistent, even during peak hours, and customer service is generally responsive and helpful. However, sometimes the monthly fees seem higher compared to other providers offering similar packages. Overall, it's a dependable service with room for slight improvement in pricing. -
Reviewer
Ali
Location
Newcastle
Date
19/09/2025
Comments:
Fast reliable speeds, issues sorted quickly but if you need to phone them it’s not easy. -
Reviewer
Arlette H
Location
London
Date
19/09/2025
Comments:
When it works it's fast and reliable, but it doesn't reach all parts of my house and when it goes down the customer service is terrible -
Reviewer
Windsor
Location
Cardiff
Date
18/09/2025
Comments:
Provides everything I need to a high standard but I think is slightly over priced. Customer services leaves a lot to be desired - long waiting time - don’t usually achieve first call resolution. -
Reviewer
Karen
Location
London
Date
18/09/2025
Comments:
Great customer service. Only have the odd time when we need to reset the box. Works on many rooms in the house. -
Reviewer
Joz
Location
Manchester
Date
18/09/2025
Comments:
They are okay but do not give good deals to existing loyal customers -
Reviewer
Rach B
Location
Cambridge
Date
17/09/2025
Comments:
They are reliable and it is a pretty fast connection for us no matter the time of day. -
Reviewer
Anon
Location
Wolverhampton
Date
17/09/2025
Comments:
Very difficult to reach a human being when you have a problem that needs sorting quickly. -
Reviewer
JT
Location
Portsmouth
Date
17/09/2025
Comments:
Sometimes slow broadband speed and doesn't always reach all rooms in house. -
Reviewer
John hub
Location
Grays ,,essex
Date
16/09/2025
Comments:
I have been with virgin ,, broadband for many years, and for the first time my internet has been a problem
But I am pleased to say , just a phone call to customer service
And it was all sorted out in 2 days
So the service I received to sort out my problem was very efficient and in 2 days the visiting technicians sorted it out
Well done virgin ???????????????????????? -
Reviewer
Emem
Location
Belfast
Date
16/09/2025
Comments:
Virgin Media has been the best broadband provider for my household as far back as I can remember. We struggled with a broadband provider for the longest possible time till we came across Virgin Media. It’s been a massive game changer for us. I would recommend them over and over again -
Reviewer
Tigs
Location
Manchester
Date
16/09/2025
Comments:
They are the only supplier who offers fibre broadband to my street so I have no choice but to use them. Their customer service is appalling and they've always been rude when I've contacted them. As soon as I have a choice to leave I will. -
Reviewer
Virgin Customer
Location
London
Date
16/09/2025
Comments:
I have been with Virgin for many years. I have TV and landline with them. They have been so unhelpful during a scamming problem. As soon as my contact comes to an end I'm off. -
Reviewer
Alex C
Location
London
Date
12/09/2025
Comments:
Virgin has been mostly reliable with minimal outages. Speeds are consistent, even during peak hours, and customer service is generally responsive and helpful. However, sometimes the monthly fees seem higher compared to other providers offering similar packages. Overall, it's a dependable service with room for slight improvement in pricing. -
Reviewer
Lynn
Location
London
Date
12/09/2025
Comments:
It has high speeds and reaches all areas of our home, it’s consistent in being reliable and great value for the price -
Reviewer
Derrick S
Location
Coventry
Date
12/09/2025
Comments:
Virgin- best for non-BT line internet and packaged tv. It's a serious rival for Sky and BT when you need something with lots of sport, movies and streaming. The cable broadband and Tivo 360 boxes are being updated and are great to use. I work from home and rely on myinternet to keep me connected. -
Reviewer
Hannah
Location
Glasgow
Date
12/09/2025
Comments:
Reliability has been pretty good. When we've had problems they've sent a tech out fairly swiftly. On the downside, the company believes in the upsell. Which means whenever you can them the staff are trying to convince you to buy some new package or whatever. -
Reviewer
Joe
Location
London
Date
11/09/2025
Comments:
I have been with them for several years and have generally had a positive experience, especially with their reliability for streaming and video calls. While their customer service is helpful, I believe there is room for improvement, but I would still recommend them for dependable broadband service.
Comments: