Virgin Media Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Virgin Media.
How Virgin Media compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Reviewer
N/A
Location
Newcastle
Date
15/10/2025
-
Reviewer
DW
Location
Manchester
Date
14/10/2025
Comments:
Good reliability, customer service is acceptable, free repairs which is excellent. -
Reviewer
Christine
Location
Glasgow
Date
14/10/2025
Comments:
The speeds are quick. This is essential with 4 people using devices -
Reviewer
Rusty
Location
Cardiff
Date
14/10/2025
Comments:
They provide good speeds and tech and everything works, but I don’t look forward to having to speak with them as I find their customer service hard work. -
Reviewer
Donna
Location
Southampton
Date
10/10/2025
Comments:
I'm very pleased with the speeds I get, and if I have any problems the customer service is excellent. -
Reviewer
Phil
Location
Leeds
Date
10/10/2025
Comments:
No issued with the broadband we currently have, no lag even with multiple devices using at the same time. -
Reviewer
Louise
Location
Macclesfield
Date
09/10/2025
Comments:
We moved house recently. The guy who came to fit the equipment arrived on tine, was really helpful, and I couldn't fault them -
Reviewer
David
Location
Plymouth
Date
09/10/2025
Comments:
Nothing much to say except in the 4+ months I've been with them I've had few problems. I keep meaning to put emergency number on my mobile though because my phone is now wired to my router so if that goes down I can't use landline to get help. Fortunately up to now I've only had to reset modem. -
Reviewer
Kaycee
Location
Edinburgh
Date
08/10/2025
Comments:
They are ok but I think they aren’t any worse or better than other providers. -
Reviewer
Joe
Location
London
Date
08/10/2025
Comments:
Virgin Media are always very reliable with a connection that hardly ever drops out. -
Reviewer
Linda Woodhouse
Location
Market Harborough
Date
07/10/2025
Comments:
Very dissapointed with virgin media. I introduced a friend through refer a friend reward £50.00 that was on 16 may 2025. Niether myself or my friend have recieved our 50.00 reward despite 3 phone calls just not good enough and because of this i will not be renewing my contract with virgin media. Do not be fooled by the refer a friend you will not recieve your money !!! -
Reviewer
Victoria
Location
London
Date
07/10/2025
Comments:
Not great. Don't notify you when the contract is due to end and then charge you crazy rates. -
Reviewer
Michael
Location
Birmingham
Date
07/10/2025
Comments:
Excellent once you are with them but a bit of a nightmare when you need to contact them, especially if trying to cancel. -
Reviewer
Caroline
Location
Sheffield
Date
07/10/2025
Comments:
I don't really have any negatives to say about them other than that I would prefer not to have to have a home telephone line just to have my broadband from them. -
Reviewer
Lee
Location
Leicestershire
Date
06/10/2025
Comments:
My grandma has been with Virgin Media for a while and recently, her husband passed away meaning she was having to handle all bills and phone calls etc. Virgin Media have been calling her almost everyday claiming that they MUST do things and that they will simply add this to her contract. We have recently found out that she has a bill of over £200 per MONTH with most of that being from things she doesn’t even use. This company needs to sort itself out and told taking advantage of vulnerable people. -
Reviewer
Anon
Location
Bristol
Date
03/10/2025
Comments:
Its reliable but not the cheapest and the tv packages can make your bill costly. -
Reviewer
Joanna
Location
London
Date
03/10/2025
Comments:
I find them easy to communicate with and they have proactively contacted me to keep our contract up with deals and getting the best bundle rates. I like that phone line is automatically included as I am considering returning to having a landline that the kids can use in the house. -
Reviewer
Gary
Location
Leeds
Date
02/10/2025
Comments:
They are pretty reliable but I never get the advertised speed. -
Reviewer
Anon
Location
Bristol
Date
02/10/2025
Comments:
Great when everything is working as it should, but trying to get help when there is a fault is a nightmare. -
Reviewer
Merit
Location
Sheffield
Date
24/09/2025
Comments:
Virgin Media reliability is top notch; I've never experienced any downtime or connectivity issues. My family and I can stream 4K connect on multiple devices simultaneously without any buffering.
Comments: