Virgin Media Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Virgin Media.
How Virgin Media compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
-
Reviewer
Des B
Location
Sheffield
Date
20/11/2025
-
Reviewer
Jenny
Location
Newcastle
Date
20/11/2025
Comments:
Virgin media is without a doubt the best. A few years ago I would have given it a higher rating but since I last renewed my contract it often drops out, hence my lower rating -
Reviewer
Sola
Location
Manchester
Date
18/11/2025
Comments:
Virgin is reliable and fast. I don't have anything to complain about it. -
Reviewer
Vicky
Location
Cambridge
Date
10/11/2025
Comments:
Overall good but we have had frequent outages which have only been addressed recently. -
Reviewer
Anon
Location
Essex
Date
10/11/2025
Comments:
When I’ve had issues it has been quickly resolved, also getting reduced prices due to broadband being down. -
Reviewer
Virgin Media Customer
Location
Date
30/10/2025
Comments:
The service is good and works well for my family but the prices have been creeping up and becoming too expensive. -
Reviewer
Neil S
Location
Lancashire
Date
29/10/2025
Comments:
Service is reliable but constant price increases and horrendous customer service. As a long term Virgin customer, I would no longer recommend them vs other providers due to just how poor and difficult they are to communicate with. -
Reviewer
Katie
Location
Coventry
Date
29/10/2025
Comments:
I’ve been with Virgin for 6 years. Very reliable and a good speed the majority of the time which is essential for working from home. -
Reviewer
Thomas
Location
Glasgow
Date
27/10/2025
Comments:
Virgin provides great speeds with no dropouts and I think it is great value for money -
Reviewer
Bobbyell
Location
Newcastle
Date
27/10/2025
Comments:
They are always putting their prices up even in contract. No special offers for long paying customers, if you ring customer services they nearly always give you a better price -
Reviewer
Tony
Location
Chelmsford
Date
24/10/2025
Comments:
Reliable connection and good TV at a reasonable price with decent customer service. -
Reviewer
Shirley
Location
Liverpool
Date
24/10/2025
Comments:
Very reliable and fast speed but customer services are poor. Prices are no longer competitive -
Reviewer
Breegan
Location
Manchester
Date
23/10/2025
Comments:
Slower than expected especially when accessing Netflix, prime etc. coverage throughout house is poor when further away from the modem. Have to wait a long time to get through to customer services -
Reviewer
S Smith
Location
Chelmsford
Date
23/10/2025
Comments:
Virgin Media is the most reliable provider for broadband, it very rarely drops out, we get the advertised speeds, and in over 15 years have never had any problems with them. -
Reviewer
Greg
Location
Oxford
Date
22/10/2025
Comments:
It was easy to set up and is normally reliable but we had to set up a signal boosting network for WiFi to reach all the rooms in a 3 bed semi detached house. -
Reviewer
CSR
Location
Glasgow
Date
22/10/2025
Comments:
We got a good deal with Virgin. We've only been with them for a couple of months but we are getting faster speeds compared to our previous provider. Our connect has been reliable and the equipment provided is easy to use and setup. -
Reviewer
Steven Wright
Location
Buckinghamshire
Date
19/10/2025
Comments:
Virgin Media's service is bordering upon fraudulent. For 78 days I was without a broadband service and no TV package. They actually tried to increase my contract charges on day 79 even though I had no service! I got no refund for my TV package and only got 30% refund on my broadband subscription. They truly are the worst rip-off company in the UK -
Reviewer
Virgin Customer
Location
London
Date
17/10/2025
Comments:
Virgin hiked the price each year. The speed is not as indicated and it’s difficult to get in touch with their customer service department -
Reviewer
Jordan
Location
Liverpool
Date
17/10/2025
Comments:
The connection speed is fantastic. The only provider in my area with such a high download and upload speed. -
Reviewer
Rusty
Location
Cardiff
Date
15/10/2025
Comments:
They provide good speeds and tech and everything works, but I don’t look forward to having to speak with them as I find their customer service hard work.
Comments: