Virgin Media Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Virgin Media.

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How Virgin Media compares:

  • Typical Satisfaction
  • Typical Speed
  • Typical Service
  • Typical Reliability

Recent customer ratings for Virgin Media

Based on 5,350 customer ratings since Sep 2025 ( )

Satisfaction

3.42 stars

Customer Service

3.16 stars

Speed

3.47 stars

Reliability

3.41 stars
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4,809 Customer Reviews over 241 pages
  • Reviewer

    denis birchall

    Location

    bickershaw

    Date

    31/07/2009

    Ratings

    Customer Service

    1.00 stars

    Speed

    3.00 stars

    Reliability

    1.00 stars

    Comments:

    i cant get any programs after 6.00pm
  • Reviewer

    peter

    Location

    wirral

    Date

    30/07/2009

    Ratings

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    3.00 stars

    Comments:

    never get the speed as they offer
  • Reviewer

    Dom Rivers

    Location

    Gosport

    Date

    30/07/2009

    Ratings

    Satisfaction

    4.00 stars

    Customer Service

    3.00 stars

    Speed

    5.00 stars

    Reliability

    5.00 stars

    Comments:

    Cable broadband rocks!, Ok I'm a little old to say "rocks" with any real conviction, but at least it works how it's supposed to, I pay for 10mb and get 9.8 (which is, lets face it, close enough).
  • Reviewer

    graham

    Location

    stoke-on-trent

    Date

    29/07/2009

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    3.00 stars

    Speed

    1.00 stars

    Reliability

    4.00 stars

    Comments:

    supposed to be up to 10 mb its a question if I can get 5 mb
  • Reviewer

    MickP

    Location

    Stafford

    Date

    29/07/2009

    Ratings

    Satisfaction

    3.00 stars

    Customer Service

    3.00 stars

    Speed

    3.00 stars

    Reliability

    3.00 stars

    Comments:

    Broadband speed below expected, considering monthly charge.
  • Reviewer

    Peter

    Location

    Wiltshire

    Date

    29/07/2009

    Ratings

    Satisfaction

    4.00 stars

    Customer Service

    3.00 stars

    Speed

    4.00 stars

    Reliability

    4.00 stars

    Comments:

    Generally pretty good but for some reason very very slow with problems when it rains
  • Reviewer

    Frankie Joyce

    Location

    Letchworth Garden City

    Date

    29/07/2009

    Ratings

    Satisfaction

    5.00 stars

    Customer Service

    5.00 stars

    Speed

    5.00 stars

    Reliability

    4.00 stars

    Comments:

    I am very pleased indeed with our Virgin package.
  • Reviewer

    h.maxted

    Location

    gravesend

    Date

    29/07/2009

    Ratings

    Customer Service

    3.00 stars

    Comments:

    i pay for 20meg i usually get less than 10meg sometimes less than 2meg occasionally more than 19meg
  • Reviewer

    Edd

    Location

    Edd

    Date

    28/07/2009

    Ratings

    Satisfaction

    1.00 stars

    Customer Service

    1.00 stars

    Speed

    1.00 stars

    Reliability

    1.00 stars

    Comments:

    v poor