Sky Home Broadband Reviews

Decent t'internet. Got the fastest sky one and there are only occasional blips. All in all no problems in the past 5+ years with them

I have used Sky for my broadband for many years at several locations and have never had any reliability issues, with service always received as expected. As with most things, there are always going to be cheaper options but I have always found Sky to be reasonably competitive - particularly when combined with TV packages. Customer service-wise, the phone operatives tend to be helpful and will often assist with finding the best deal to suit (particularly when prompted). All in all, I cannot find too much fault, save for the automatic significant contract hike upon fixed term expiry.

Product reliable. But my prices went from £38pm to £89pm.

Loyal customers are penalised. A new customer can still pay £38 per month but I can't. The lowest they would would drop to was £78.

But if I cancel and wait 24 hours I can go into a store and be set up as a new customer again at the cheaper price.

Madness and the people who work there know it and are embarrassed too.

I didn't want to leave sky but they clearly wanted me to leave. So off to virgin I go. Same channels I always had but 10x quicker internet speed (which I don't really need) and £33per month. Not £89.

I would like to thank james who installed my sky broadband and sky sports this morning. He was very helpful, polite, kind and very professional. He also built up my tv stand. And attached the stand to the tv. I was very grateful everything he did this morning. Thank you. Sean

Hello! I glided through other review and thought that my Sky seems goes under another team called ‘quite capable’. Joining, changing of the package, getting the speed- all was easy to the point that it was kind of unremarkable. There was a few times, especially prior to changing the package, that the net went down. Always in the middle of online meeting, so it etched in my memory but right now all is just fine. They came when they said they will. There is no issues… the price is disputable but still on the par with others as I looked. Overall - despite what I read - I do like their service and would recommend them based on my experience.

Hello! I glided through other review and thought that my Sky seems goes under another team called ‘quite capable’. Joining, changing of the package, getting the speed- all was easy to the point that it was kind of unremarkable. There was a few times, especially prior to changing the package, that the net went down. Always in the middle of online meeting, so it etched in my memory but right now all is just fine. They came when they said they will. There is no issues… the price is disputable but still on the par with others as I looked. Overall - despite what I read - I do like their service and would recommend them based on my experience.

Changed to Sky fibre a month ago. Internet went down 10 days ago and still not fixed. Customer service is poor to say the least. No updates provided on their sites and when I phone I get very little - one agent even started arguing back with me as apparently it's not Sky's fault it is BT open reach???? Erm I am Skys customer so it is their responsibility to keep me informed and provide a decent customer service when faults occur. Unable to work from home and no information on what has caused the problem or likely timeliness to get it fixed which is unacceptable in this day and age.

Contracted sky tv stream and sky broadband contact state the price is for 18 months clearly and by their correspondence by phone and email nothing that the price will change after 8 months to almost double I contacted them by twitter’s and by emails and by phone no one could explain to me that in my contract state that the price not for 18 months all my correspondence was waste of time waiting for my contract to finish as soon as finish I will definitely switch to other provider. As I can’t trust them and I wouldn’t recommend them to any one as contract they send is lie and waste of paper

We have been waiting over a month for our Sky Broadband connection to be enabled. We have had some Openreach engineers visit but there is zero management of the issue by Sky not any communication from them around the issue. We have to phone up daily for an update from a customer services advisor who knows nothing and cannot seemingly do anything to help. Going with them I would describe as a massive mistake. My advice would be to avoid like the plauge, may be well priced but not if you end up with a service that never works and with no desire on thir part to remedy that.

absolutely shocking service for years, but when we went to upgrade the internet speed they said it would require an engineer visit, which was initially delayed, then cancelled on the same day, then delayed again, its been 6 weeks and i am no closer to a scheduled visit. complete joke after paying 120 quid a month for 20 years

Enquired about sky stream, was advised to also get sky fibre as was on a 50mb broadband connection, was working from home for 3 years without issue as a IT technician. From day one had connectivity issues. I told them there was a connectivity issue. Their network team blamed my laptop and my wife’s work laptop, even though she could connect at work without any issues and told us they were causing the issues and to go back to the manufacturers.
Cancelled sky went over to another provider and funny enough everything works perfectly.
Sky treat customers as idiots. Guess what customers walk away

Was upgraging to full fibre, Openreach fitted the line and activated it. They also removed the copper wire whilst fitting new fibre, this was on the 26th of July. We never had internet access until 9th of August, the Openreach guy told us to phone sky and ask for the router to be sent out. We phoned repeatly only to be told that the router had been sent out, we found out that sky just tell you anything to get you off the phone. The customer service was and is diabolical

I can't get a usable broadband connection on a Sunday! Been trying for 90 minutes so far today but it just keeps freezing. It's the same every Sunday, it's just not fit for purpose. Sky are apparently happy to take my money but seemingly don't feel they need to give me the service I pay for.

This is terrible sky always wasn't on time to fix things and rarely even helped in our home.

Intermittent WiFi since the pandemic. One of us works from home and has had to use her own data. Broadband checker always show “nothing wrong in the area” and we end up doing trouble shooting. Engineers have been booked countless times and then the WiFi miraculously comes back. Our hub was changed 2wks ago, since ours was WAY too old. Customer services was appalling and there’s no communication between departments. When I was finally put through to tech support, he determined we needed a new hub in less than a minute. The new hub stopped working yesterday and when doing the usual trouble shooting, I automatically ended up with a message saying an engineer has already been booked! When checking the status, it was the engineer from 2wks ago, who was still “in progress”!! I still had the email correspondence from back then and managed to make another complaint. Now waiting for a call back. I’m so fed up! Just a lot of “I’m sorry you’re having issues” and no constructive help! I have a brand new hub! Why am I still having the same issue?!?!

What a joke sky's broadband is. We paid extra for a better router. Luckily we cancelled package in the cooling off period. If I could score zero I would. Constant drop outs, can't use teams even while sitting next to the router.

Absolutely awful wifi. Why do I pay monthly for this absolute pathetic wifi! Everyday my wifi turns off during the night for a couple of hours and it makes no sense! Either lower your prices for the awful internet you provide or give us unlimited wifi that actually works without going off every other day!

Broadband cuts out almost every night, almost impossible to get through a 30 minute tv show episode. Trying to get help is no use as you will be waiting for hours

Would be zero stars if possible. Had sky fibre and sky stream installed end of May, under my wife’s name as told it would be cheaper as a new customer, cut cables to sky q to fit the sky fibre, had issues with fibre from the word go. Many phone calls to sky explaining what the problem was, as knew it was a network or router problem as worked in technical support for many years. Had sky q reinstated but had to wait for an engineer visit to sort the cables. Every time you phone you get passed round departments and speak to a different member of their staff and many have very little knowledge or experience. Tested two routers same problem so knew it was a network issue. Finally after 3 weeks they found it was an openreach network issue and would be another week or more to fix, could have been resolved weeks ago. Now going to another company. Sky customer service is appalling

Worst internet ever never works biggest scam and they even have a fake Wi-Fi checker say to use every time you call.