Sky Home Broadband Reviews

As customer of ten years I can safely say that this company customer services are complete joke.
Company doesn't value loyal customers and hikes prices by huge amounts while making upgrade prices double compare to new customer prices.
Internet will randomly stop working for hours while sky claims there's no issues.
As for their promised speed my supposed 100mb/sec has been 40mb/sec at the best for the past year.
Very disillusioned about the company and currently looking to switch.

what a useless company, with pointless staff who do no understand customer service. they say one thing however DO NOT USE DO NOT BUY DO NOT WASTE YOU TIME

Absolutely horrific company that has no respect for its customers. This internet is by far the worst for cutting out I have ever seen. As soon as the contract is over I am cancelling the service. Disgraceful

Customer service is great,however the WiFi itself is the worst thing I have ever seen probaly slower then a slug if your looking for a new company to go with stay miles away from this,absolutely awful

Hi, my SKY ID: I joined sky broadband in October 2023 and was promised no price hike for 18 months. But rates were hiked within 5 months. Upon cancellation, I was promised by customer care that there won't be any termination charge, but now my credit has also been taken as termination charges. Customer care assured me twice that there won't be any termination charges.

I think this is a poor service provider

Would give Sky 0 stars if I had the option. Do NOT go with sky. Constant issues. We pay for the premium WiFi. Supposed to be the best WiFi they can offer. Calling sky in the next few days to tell them they can't shove there WiFi up where the sun doesn't shine. It doesn't work. Regardless of time, location, I can be sat next to the bloody WiFi box and it still cuts out every 5 minutes. Shocking and abysmal. Stay away

I am extremely disappointed with your internet service. We did not have any connection yesterday from 11.00 am until lunchtime today. When I spoke to one of your engineers last night, they arranged for an engineer to call at this address next Wednesday morning. Fortunately, the connection came back just over 24 hours later. This is the second occasion in 6 weeks that we have experienced a breakdown in our network. I am correct in thinking that I will be eligible for a reduced payment on my next bill? If not, then I am seriously considering a change of supplier.
A VERY disgruntled customer

Hands down the worst internet/broadband I’ve ever used in my life and have lived in multiple houses over my life, it is awful. Every single time I connect on my phone I never have a full 3 bars of internet it’s always 2 bars. Games are impossible to play on Xbox, even when no one else is home it’s pretty much non existent. You would get better internet in the back arse of Mumbai, or Ethiopia. Third world countries have better connection no joke, since when do we live in Syria ?

Reliability - nil. Have to consistently re-boot. Now have two boosters, correctly positioned. Still totally unreliable.

Far, far worse than TalkTalk (from whom I changed because of ….. unreliability.

Took absolutely ages to get through on phone to adviser who was very helpful. But, after a week or so of improvement, now reached the hair-tearing stage again.

Utter garbage, what a set of onanists.
Expensive continual price rises, threatening behaviour you have got to pay your bill.
Do not use these mooncalves.

We recently suffered broadband outage with SKY which lasted days. SKY messaged my mobile stating they were trying hard to fix the problem, as they were obviously already aware i didnt report the issue. Now SKY have informed me that i am not entitled to compensation as i didnt report the issue at the time. Nice tactic SKY to avoid paying compensation, i will leave as soon as i am out of my tie in period

Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution

Unbelievable
Set up a contract in October 23 for the Broadband £25

I cancelled the sky TV in April 2024 end of contract Sky put the Broadband up from £25-£43 the deal was not linked I contacted them they explained it was an error and would put the initial agreement back I confirmed this several times on the phone .I have now received emails to say I have entered into our 18 month contract for £38 from the date of the phone call today
I took that agree this all that happened on the phone call was that they apologised and reinstated the initial Broadband deal they are clearly all on some sort of commission and putting you into contract you didn’t agree to

Sky interned discoteccting few times at midnight. Today FOR 40MINUTES!!!!!!!!!!! Try to do something good sky.

Totaly disaponted

Really, really, REALLY unreliable. From the internet service itself frequently breaking down, to the reliability of the routers and 3 boosters and the SkybQ box itself. The signal is weak, the hardware poor and the customer “service” laughable. Having been with Sky for over 25 years we have had enough. The whole service is pathetic and over priced.

The women I spoke to was so lovely she helped me more than I expected and spoke to me with such a lovely manner so to who I spoke to thank you so much

The worst ever ever ever company in the entire world
Automatic communication soon you need them is extremely extraordinary horrible
prices are horribly always more than any other company
horrible in every thing

So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky.

So here is a fairly succinct timeline for you all to see how Sky treat thier customers

28th February I transfer to Sky and am promised three things in the contract

-Broadband Sky Stream and Netflix Standard with No Ads at £47

-That Sky would cover the api rise or it would only cost £1 or £2,

-That I could have six months apple tv for free with Sky.

After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it.

So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms.

Anyway I spoke to a man on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to another chap who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child.

The first man called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, he had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a third guy who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus

-I wanted them to pay the extra on the Netflix, they agreed to that

-I wanted them to credit me the inflation rise to cover that promise, they never agreed to that

-I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that

-I wanted compensation for all the above, they offered £20.

Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to another guy who didn't care about my complaint at all, said he couldn't help me and the proceeded to tell me off and imply things were my fault.

Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited.

Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away.

I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time).

Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain.

AVOID AT ALL COSTS

Reliable service but watch out for dodgy price hikes after a few months. Makes their advertising false. Should be reported to OFCOM. This practice is nothing more than a shake down.