Sky Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Sky.
How Sky compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Reviewer
Sei Kin Chan
Location
Cambuslang
Date
31/08/2009
-
Reviewer
MRS S CAMM
Location
ST IVES CORNWALL
Date
16/08/2009
Comments:
worst isp ive ever had -
Reviewer
david southern
Location
newcastle upon tyne
Date
13/08/2009
Comments:
I was buying the 8Mb service (mid) and I was only getting 2Mb so I downgraded to the 2Mb service and now I'm getting 864Kb - crap! ripped off whatever you do - isn't there a trade descriptions act? -
Reviewer
steve
Location
london
Date
13/08/2009
Comments:
Slow & rubbish! -
Reviewer
Brian Herberts
Location
chesterfield
Date
11/08/2009
Comments:
looking to change suppliers -
Reviewer
Chris Henry
Location
Kilrea
Date
10/08/2009
Comments:
At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish! -
Reviewer
c joyce
Location
ewell
Date
08/08/2009
Comments:
highest speed 2.5 should get 4.5 in our area. Slows drastically busy times every day. -
Reviewer
Rob
Location
Adderley
Date
04/08/2009
Comments:
Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10. -
Reviewer
claire
Location
warwickshire
Date
04/08/2009
Comments:
I signed up for a download speed of 8mb. I had a new phone line fitted and was expecting a download speed of aprox 6.5mb. All I get is an average speed of 0.45mb !!!! All sky say is that between the hours of 5pm and midnight the speed will be a lot lower than is expected, but this download speed is the same no matter what time of day I check! They have no interest in this fact and my pay as you go three dongle is faster than the speed from sky !!!! I'm now locked into paying for a download speed of 8mb when in reality its less than 1 !!!!!! should have just stayed with the dongle !! -
Reviewer
Ken Wadforth
Location
Sudbury, Suffolk
Date
04/08/2009
Comments:
Difficult Customer service. -
Reviewer
Dave Allen
Location
atherstone warwickshire
Date
03/08/2009
Comments:
It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them. -
Reviewer
John
Location
Doe
Date
31/07/2009
Comments:
One word will describe this service, disgusting. It is not the kind of 'Broadband' speed I was expecting at all, and to think I had to wait 2 months for them to actually activate this poor, poor excuse of a service. My advice.... AVOID! -
Reviewer
John Mansell
Location
East Yorks
Date
30/07/2009
Comments:
Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off. -
Reviewer
Gail Smith
Location
Great Shefford, Berkshire
Date
29/07/2009
Comments:
Since moving to SKY from BT we receive on average a download speed of 500kbps and upload of 300kbps. This is slower than BT which was able to deliver between 6MB - 8.2MB. Sky state that the ADSL extension cable we use is not supported and will not deal with it until it's removed. Once removed there has been no improvement on speed with regular daily speed tests. Who knows what will occur now. Tech support are patronising and unhelpful.....also not very technical. I believe the modems provided are sub-standard and poorly configured. The modem stats report speeds of 7MB on average and this is so far from the truth. I WISH WISH WISH for Tele2 or a decent fibreoptic connection. I have no confidence that SKY will resolve this. They have escalated it to BT. IfI left BT why would BT like to improve Sky's service. Something dodgey is afoot with these LLU connections. -
Reviewer
William Baker
Location
Dromore
Date
29/07/2009
Comments:
I have only just moved to sky
Comments: