How to contact italk Broadband
| Phone number | 0330 210 4290 or request a callback |
|---|---|
| Customer Support Email | [email protected] |
| Complaints Email | |
| Address | Unit 1, Gordon Mews, Gordon Road, Portslade, BN41 1HU (not recommended for fast resolution) |
Genie Tip: Have your account number ready before calling - it speeds things up.
italk broadband complaints
If something’s gone wrong with your italk service, there are a few simple ways to get your complaint heard:
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Call 0333 210 4290 or email [email protected].
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You should receive a response within 5 working days.
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If you’re unhappy, ask for your complaint to be escalated to the Senior Team.
Escalating your complaint to the Ombudsman
If your issue hasn’t been resolved after eight weeks, or you’ve received a deadlock letter, you can contact CISAS, italk’s Alternative Dispute Resolution scheme (ADR).
CISAS contact details:
- Phone: 020 7520 3827
- Email: [email protected]
- Post: CISAS, 70 Fleet Street, London, EC4Y 1EU
Genie Tip: Keep a record of your complaint and any reference numbers - it helps if you need to escalate your case.
How to cancel italk broadband
If you’re ready to leave italk, here’s how to make the process smooth.
Out of contract cancellations
If your minimum term has ended, you’re free to switch without fees.
Just find your next deal using Broadband Genie’s postcode checker and click ‘Get deal’ to start the switch. Your new provider will handle the rest.
- Speed: 900Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£31.99 per month
£35.99 from 31st March 2027
£39.99 from 31st March 2028
- Speed: 1.6Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£33.99 per month
£37.99 from 31st March 2027
£41.99 from 31st March 2028
- Speed: 74Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£24.99 per month
£28.99 from 31st March 2027
£32.99 from 31st March 2028
Cancelling while in contract
If you’re still within your minimum term, you’ll need to contact italk to cancel.
- Call 0330 210 4290 or try 0333 3312 439
- Request a callback or use Live Chat on the website.
Early termination charges
Expect to pay your monthly fee x the number of months left on your contract.
Cancelling during the cooling-off period
New customers can cancel within 14 days of their broadband service starting without paying a penalty.
Just call the customer care team on 0330 210 4290.
Moving house
Because italk is a smaller ISP, broadband availability depends on your new address. If you’re moving, give at least 30 days’ notice, and check whether italk can transfer your service.
Thinking of switching broadband?
If you’re out of contract, switching broadband packages couldn’t be easier. Compare the latest deals in your area and move to a new provider, hassle-free.
Broadband Genie is a trusted independent comparison site, helping UK customers make smarter broadband choices since 2004.
See broadband deals in your area
FAQs
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How do I contact italk broadband customer service?
Phone 0330 210 4290, email [email protected] or use the Live Chat service on www.italktelecom.co.uk.
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Is there an italk complaints email?
Email [email protected].
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How do I cancel italk broadband without charges?
If you’re out of contract or within your first 14 days, you can cancel for free.
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Does italk broadband have a cooling-off period?
There is a 14-day cooling-off period for new customers.
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Do I need to return my italk router?
If you're out of contract, you can keep your italk router (for tips on what to do with old devices, read our guide: 'how to recycle a router'. If you're still in contract, you may be asked to return it.
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Can I cancel for free if my italk broadband is too slow?
italk isn’t signed up to the Ofcom broadband speed code of practice. If you’re experiencing slow internet speeds, you should get in contact with customer support. On the upside, italk has a good reputation for customer satisfaction.
You’ll find more tips on troubleshooting slow broadband speeds in our guide: ‘Why is my internet so slow? How to improve broadband speed’.