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Recent customer ratings for Italk
Based on 100 customer ratings since January 2019January 2019
Satisfaction
1.36 stars
Customer Service
1.42 stars
Speed
1.41 stars
Reliability
1.44 stars
- Read our Italk buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Italk
131 Customer Reviews over pages
Reviewer
George
Location
Edinburgh
Date
05/09/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Reviewer
Jane
Location
Shropshire
Date
13/07/2024
Comments:
My mother is currently undergoing exactly what the other people are on here! Harassing phone calls, end of contract payment demand which she's paid and a month later, yet another demand saying final a tion if not paid within 7 days!! This company needs investigating urgently!
Reviewer
P W
Location
Waterhouses
Date
23/06/2024
Comments:
This is a scam company, they deserve minus 5 stars. Avoid at all costs. I wish I had read the reviews before I contacted them. They offered quick installation, set up a direct debit, but then they cancelled that installation without telling me, just simply never turned up. I enquired why, they took ages to reply and then had no answer, and they couldn't give me a new installation date either. After a month of no service I cancelled my request. The following day they gave me another installation date that was another month ahead, so for 8 weeks I had no service and no guarantee they would turn up to install it on the new date in four weeks time. So, I cancelled due to the fact that they could not provide any service for at least 8 weeks, their agreement was to do so within three.
I was not advised of any termination fees when I cancelled. Then the bills started, they wanted early termination fees, line rental for three months service they failed to supply, transfer fees from my old service at my old address which I had cancelled two months previous and never requested a transfer for!. They will not deal with complaints other than by phone, so you have no confirmation of what is agreed. Then they sent more bills with threats of late payment fees when on the phone they have offered compensation and promised you will not be charged for services not received. If you call you just get transferred to other departments and then cut off. They add late payment fees to any bills you don't pay whilst you are trying to resolve the issue and they continually harass you with threatening emails for a service they failed to provide and which was cancelled by them. Anything they say on the phone is lies, they are, by far, the worst company I have had had the misfortune of dealing with. A complete set up to trap people into paying for services they fail to supply and add fees they were not made aware of. I never saw, nor was read any contract, yet all they do is quote their contract at you, even admitting that they have failed to meet it, promise no fees are due, refunds are to be given etc.. but still harass, threaten and bill you. A complete scam.
Reviewer
Dan
Location
Maidenhead
Date
09/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever experienced. Constant dropouts, poor speeds and if you every dare to leave they will deliberately delay the transfer so to charge you an extra month then harass you constantly if you dare question it. I even had their rep phone me up to have a go at me for leaving. Their accounts team have been harrassing me for 4 months over a disputed £20 which I refuse to pay them out of principle. They took the money from my account anyway so I had to get Barclays to refund it. They send me several mobile texts a week. This is a horrible company you have been warned.
Reviewer
Chantelle
Location
Burnley
Date
18/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could mark 0 I would.
After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.
Reviewer
Yan
Location
Leeds
Date
23/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
Reviewer
Rabbascot
Location
Ellon
Date
04/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box.
Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman.
DO NOT TAKE A PACKAGE WITH THESE CROOKS
Reviewer
John sheil
Location
Bolsover
Date
22/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A total waste of my hard earned money and would NEVER reccomend to anybody
Reviewer
Shan
Location
Birmingham
Date
03/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
Iv been watching tv guide.
Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
Reviewer
Cathy Dark
Location
Bideford
Date
28/10/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have to admit, I don’t know why so many people are down on this company. They are brilliant! For a start, they didn’t even waver in the first 10 days in which they said that it might! I’m nearly always on the internet. Especially watching films! I love watching films on the internet and there are no interruptions! They’re lovely to talk with, too! They’re a very reasonable price, as well! I could go on for ages. But I give them full marks! Oh! They’re better than other broadband providers I been with. I can’t fault them!
Reviewer
UK tak payer
Location
London
Date
24/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please listen Carefully it I could put -1000 stars
Reviewer
Richard
Location
wolverhampton
Date
25/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
Reviewer
stanley podolanski
Location
winchester
Date
12/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account
I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned.
What an absolute arse of a company, surprised they're still in business!
Reviewer
Sandra
Location
Enfield
Date
06/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt
Reviewer
Lauren
Location
East sussex
Date
31/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this 0 star I would.
I’m trying my hardest to get out of this contract after only 2 months.
Have tried changing my payment date by 3 days which they agreed to.
They still try and take payment on the original date which obviously declines.
In the space of 3 days I have received 41!! Missed calls from there.
Harassment at its finest. Have been reported and would avoid like the plague.
Reviewer
Harry main
Location
Walsall
Date
09/08/2023
Ratings
Satisfaction
1.00 stars
Comments:
I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now
Reviewer
Lynn
Location
Perth
Date
24/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
Reviewer
Kathy
Location
Derby
Date
06/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lol what a joke they are
Loyalty counts for nothing they try and scam you for extra charges when you leave them
Appalling customer service rude staff when confronted lol they cut you off
Best decision ever was to go to another broadband provider and guess what No outage !!
I could say more but have decided to take my complaints further
PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
Reviewer
Calum Watson
Location
Nottingham
Date
28/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!
Reviewer
richard
Location
wolverhampton
Date
27/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.
Reviewer
Kris
Location
Kidderminster
Date
14/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Steer well clear, I be just left because they would raise the direct debt as they please without any warning.
I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt.
Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.
Reviewer
Carl
Location
Lancashire
Date
13/06/2023
Comments:
Bad communication bad choice best thing av done in years ps i definitely not be recommending you cheerio
Reviewer
Mr Field
Location
Hertfordshire
Date
12/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.
Reviewer
K
Location
england
Date
17/04/2023
Comments:
My elder friend is italk customer (she asked me to post this review). Her service is unreliable, even thought she lives in a city. She's an older vulnerable person who relies on her broadband to attend doctor's appointments and keep in touch with family as she struggles to move around. After many, many phonecalls (she insists on calling herself despite many offers from myself - I'm a qualified specialist and CAN determine whether the issue is due to the problems with hardware or 'not having fibre optic connection') to sort this issue out she has been called childish, told to take a pacifier out of her mouth and to get lost. Such a level of customer service is unacceptable and downright humiliating. Steer clear of them if you can help it.
Reviewer
Irene munro
Location
Irvine
Date
29/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company
Reviewer
Leo
Location
Belfast
Date
22/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The routers they send you are cheap chinese. They charge 5 times (literally) what they are worth for a replacement. I also have a friend who worked for this company and they say it felt like running a scam.
Reviewer
Justine
Location
Oldham
Date
18/03/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The customer service are disgusting
They overcharged you regularly and can never give you clear reasons why.
Their payment plans are ridiculous.
They constantly go into your bank without your permission.
If they have access.
Never give them your card details
As they will abuse them .
The phone and text harassing is like a having a stalker .
Do not use this company .
You will regret it .
I think it’s someone who’s won’t the lottery as their business practice is gangster.
The stupidity is real .
They are rude and aggressive on the phone .
And they also mess with your service for fun .
Reviewer
Windsor.harrhy
Location
Barry
Date
27/02/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do
Reviewer
Kim
Location
Fife
Date
18/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!
Reviewer
Chris
Location
Denbigshire
Date
07/02/2023
Comments:
Slow , 100% packet loss nearly everyday ,Super fiber 40mbps..
Buffering all the time on everything.. customer service is a joke.. had to send proof for 3 weeks before they sent engineer was told i would be fined if they couldnt find a fault.. they apparently fixed a fault.. got worse.
Reviewer
Bob
Location
South Scotland
Date
21/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
Reviewer
lisa simpson
Location
.
Date
18/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.
Reviewer
Nicole
Location
Manchester
Date
16/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
Reviewer
Peter cornforth
Location
Keighley
Date
10/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wast of time,broadband been cancelled but still taking money from my account
Reviewer
Chester
Location
Date
03/01/2023
Comments:
The worse service in all aspects......the broadband the customer service goes off when it's raining. Always taking double payments from account . Cannot wait to get out of this contract . Worse ever
Reviewer
Terri
Location
Surrey
Date
06/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.
Reviewer
John
Location
Gloucester
Date
17/10/2022
Comments:
I have cancelled my installation within 48 hours of reading the reviews on this site however I have been treated with respect and my installation cancelled with no problems.i hope I have not made a mistake
Reviewer
Neil Hampshire
Location
Wakefield
Date
30/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
Reviewer
Sasha
Location
Slough
Date
19/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
Reviewer
Paul
Location
Dudley
Date
01/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
Reviewer
Susan white
Location
Kendal
Date
31/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
Reviewer
Lorraine Daly
Location
London
Date
23/08/2022
Comments:
Second review. Disgrace of a company, twice they have gone into my account ancd taken money even though my direct debit is cancelled, this is scary how do they do this? They are now saying I owe them £70 for not returning the router (I did with pleasure) and until I do the emails texts and calls at leat 8 a day will continue. I will be taking legal action PLEASE DO NOT EVER USE
Reviewer
Joseph
Location
Thomas
Date
18/08/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just like to say thanks to Ethan Williams from joe thomas and was so understanding and explaining this that i actualy undersand buts still to gets installed biymts will leve another review
Reviewer
Ste Hunt
Location
castleford
Date
18/08/2022
Comments:
Don't ever be late paying them they bombard you to death otherwise.
Reviewer
Betty Mullaghy
Location
Cumbria
Date
18/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole
Reviewer
Wayne
Location
South Shields
Date
05/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
Reviewer
Lorraine Daly
Location
London
Date
15/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO
Terrible terrible people never eveer use them anyone
Reviewer
josie
Location
west sussex
Date
14/07/2022
Comments:
I was called while at work with the NHS by a very pushy salesman who would not shut up even though I kept saying it was not convenient as I was working and could not have a conversation In the end I just put the phone down which I don't like doing but had to as he would not stop talking, would have been better if he was polite enough to ask if it was convenient to talk or when would be a good time? Having read all the other comments on here I wont even pick it up if I get another call Thank you to all you people for your comments as they have been very useful
Reviewer
debbie
Location
Liverpool
Date
22/06/2022
Comments:
DISGUSTING COMPANY I cancelled in April and the bully who spoke to my husband said and I quote "oh we will keep taking money we'll just go about it in a different way" sure enough the b*****ds have taken £25 every week in June!!!! I've been in contact with my bank and raised it to fraud. BULLIES
Reviewer
Andy
Location
Peterborough
Date
27/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
Reviewer
Elisha
Location
Barnsley
Date
26/05/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Perfect to be honest, never had an issue with our connection, we had multiple devices online at once and never had an issue, even down to cancelling everything was fair and simple
Reviewer
Ste
Location
Teesside
Date
04/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
Reviewer
Rebecca
Location
Date
02/05/2022
Comments:
They are **** n don't help people with disabilities people
Reviewer
Unknown
Location
Kent
Date
25/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband is absolutely wank can’t do anything cah the lazy cunts can’t fix shit fix ur wifi or I’ll call my lawyer p.s ur a pussyhole
Reviewer
Roderick Anderson
Location
North of Scotland
Date
23/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
Reviewer
Josh Pass
Location
Oswestry
Date
14/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
Reviewer
ACB
Location
None of your business
Date
31/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
Reviewer
Kyhannah HAMILTON
Location
Scarborough
Date
25/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
Reviewer
Hayden
Location
Crewe
Date
25/02/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
Reviewer
N
Location
Manchester
Date
25/02/2022
Comments:
If I could give this company a fraud star I would.
Absolute disgrace of a company. Not legitimate not trustworthy.
Been with italk since November. 9.95 a month for WiFi. They cut my internet service off 4 weeks ago and when I called they said I was up to date with payments and the problem was internat and I had to remove the back off my internet router and call them back. No legitimate company requires customers to mess with their electronic routers. So that was red flag number one. They then told me in order to see the problem they would have to send a service man to my property for £100 charge. I refused. I have paid my bulls up to date and had 4 weeks of service. Then to be cut off and told they want to charge me to find out why my internet isn't working. They have since tried to take £209 EACH DAY unauthorized.
Complete cowboys.
DO NOT TRUST THIS BACKSTREET COWBOY COMPANY
SCAM FRAUDSTERS
Reviewer
melissa watts
Location
MITCHAM
Date
24/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
Reviewer
Adama charles
Location
Streatham
Date
17/02/2022
Comments:
How yall went live at the wrong adress then tell me i got to pay for an adress I don't even know why yall so mean? Why i got to pay 2 bills for 2 different adress ? Help me make sense out of this
Reviewer
melissa watts
Location
mitcham
Date
09/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
Reviewer
Wayne
Location
South Shields
Date
28/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
Reported to trading standards and the fraud team through my bank.
Steer well clear of this awful company.
Reviewer
Hannah
Location
Stoke on Trent
Date
24/01/2022
Comments:
The telephone sales people are con men and will say absolutely anything for you to buy their broadband… they lied to me and claimed my download speed would be compatible and even faster than Netflix. They persuade and convince - all for them to have their pockets lined with (commission) at the end of the day for selling an awful product. For someone, like myself, who has no clue about figures and numbers - they took absolute pride in blagging my head with fake figures and implying they could provide excellence and efficiency for great value. It was a rarity when I could connect to the internet and then when I was able to I was given a Privacy warning from apple about the unsecured line of internet, long story short multiple of my online account details got leaked. On top of all this, they still continue to attempt to take money out of my account near enough EVERY DAY… ranging from £29.80, £32.15, £8.11, £81.98, £64.29, £47.03 and the list continues. I refuse to give this company a single penny since they cannot keep up with their guarantee of providing me with internet - money grabbing, scummy individuals who attempt (and succeed) at pulling the wool over your eyes (especially if you’re not tech savvy). I would NOT recommend to anyone. It is not worth the cheap price as you do not even get internet guaranteed. An utter joke. I will be reporting to watchdog.
Reviewer
Eleri
Location
Wales
Date
14/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
Reviewer
Eleri
Location
Wales
Date
13/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
Reviewer
Shineen
Location
Bessbrook
Date
15/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
*Scam COMPANY***
If I could give minus 10stars I would!!
I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
Reviewer
Robbie mcdermott
Location
CAMLOUGH
Date
13/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
***SCAM COMPANY***
They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
Reviewer
Emily bowden
Location
Trimsaran
Date
09/12/2021
Comments:
Do not waste time or money with this company, complete sharks! Went for months without internet services, every time I would phone and state me and my family were without internet access they would suggest paying more money to get better services, so I did only to be no better off, but still taking money for services that they could not or would not provide. Try charging me for an engineer that did not come to my home as I set it up myself. Eventually I left and went with sky, that have been fantastic. I have had nothing but stress and constantly chasing me for money I do not owe and even to this day months later continue to attempt to take money from my bank account without my consent. Stay away from this company, unreasonable prices for services that you will not receive and illegal behaviour in charges and taking money without consent from your bank account constantly. Go with sky or anyone else do not get ripped off and left with no service, so unless you wish to waste money on nothing stay well away from this company. Sharks ripping hard working people!!!!
Reviewer
DARREN
Location
Dunfermline
Date
22/11/2021
Comments:
Router didn't come then engineer didn't come crap
Reviewer
Pat gibbard
Location
Aldershot
Date
28/10/2021
Comments:
Worst bunch of crooks ever, didn't even use there services and still they steal money out of your bank they should be shut down just a load of crooks
Reviewer
charles
Location
Colchester
Date
21/10/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
soooooo impressed!!!! Will recommend to friends i cant big you up enough!
Reviewer
Shauna
Location
Wales
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
Reviewer
Sandra
Location
Glasgow
Date
28/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
Reviewer
Samantha
Location
Croydon
Date
24/09/2021
Comments:
Do not deserve no stars was going to leave last year after double payments to from bank poor connection and just lies from customer service. Promisised faster broadband cheap price to stay a year on it still poor broadband the price is more than I paid before and once again there taken double payments ur be a fool to go with them I'm now stuck with this for another year poor poor overall rubbish
Reviewer
Andrew
Location
Bury St Edmunds
Date
24/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
Reviewer
Rhys
Location
Rugby
Date
20/09/2021
Comments:
PLEASE BE VERY CAREFUL WITH THIS AWFUL COMPANY.
Honestly what a shambles of a company.
Please avoid at all costs. I wrote a review to let people know that I had to go back to my bank to chargeback the money they were taking from my account illegally.
They obviously did not like my review as they then had it removed from the site, the company is a joke.
If they want to keep removing the review that's fine I'll keep writing them
Reviewer
June
Location
York
Date
08/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
Reviewer
Will
Location
HEREFORD
Date
04/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
Reviewer
Miss
Location
Ws2
Date
01/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
Reviewer
Hytham
Location
London
Date
10/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.
Below are the details:
1) The package was agreed and paid for on 19 July
2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
Reviewer
George
Location
Scotland
Date
29/07/2021
Comments:
This company has been harassing me daily 3 or 4 times for the last few months, I have never used there service or even had a router I refused it when a engineer came they have taken money from my account and at the moment my apparent bill is 250 pounds I want to go to the court but they will not do it so they can make the bill higher now I'm not saying that I didn't make a mistake in the beginning but I thought I was applying for a mobile phone as soon as I realised I cancelled it but still for months every day they call I have blocked 20 phone number so now I have to change my phone number bank account and email just to avoid them I am a 22 year veteran and double amputee on disability they are driving me to suicide keep away from them
Reviewer
Stephanie
Location
Inverness
Date
16/07/2021
Comments:
Absolute joke of a company. I had a package for 24.99 a month for in,limited Internet and anytime call. Just had my first bill in for £33. Turns out mobile numbers are not included in anytime calls.had nothing but hassle from them. Started off with lies and didnt get any better. Do not go with italk.
Reviewer
Melanie stanley
Location
Glasgow
Date
12/07/2021
Ratings
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
Reviewer
William forrest
Location
Blantyre
Date
12/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
Reviewer
Rodger wallis
Location
Shrewsbury
Date
28/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not a good internet providers at all
Reviewer
Tia
Location
Nottingham
Date
17/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
Reviewer
John powell
Location
Runcorn
Date
06/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
Reviewer
Amy
Location
Wilts
Date
04/05/2021
Comments:
Absolute rubbish company internet never worked always had problems, and they kept taking payments off my card without permission
Reviewer
Christopher O’Brien
Location
Glasgow
Date
28/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
Reviewer
Anivaldo
Location
London
Date
22/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
Reviewer
Thomas russell
Location
Gosport
Date
27/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Hi
All I can say about Italk. The worse broadband company i have ever used stay away
Reviewer
joan greenwood
Location
SANDOWN
Date
13/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wired fibre good speed, wireless always dropping. Still no solution after a year!
Reviewer
Dzintars Volmanis
Location
Date
14/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I Don't recommend this broadband. Quite disappointedthat that at the beginning we've got promised a fast broadband and turns out that it is far too slow.+ 12 month contract. The internet does interrupt often with covid online lessons, especially wonderful (not)!! Thankfully hands down, it does not go off totally (that's why I give them 3 stars for the reliability). Also, contacted them few times about it. Customer service always good give them 5 stars for it. Sorry for this review but it's only fair for people to know.
Reviewer
Ann mcconnell
Location
Ballywalter
Date
07/02/2021
Ratings
Satisfaction
2.00 stars
Comments:
Worse provider ever !!!! It's been of more than on ...took first payment early 29.94 so I cancelled the d d and within the matter of minutes they emailed. Texted and phoned to reinstate it then they sent me a email saying payment over due after taking it out of bank
Reviewer
I brown
Location
Greenock
Date
28/01/2021
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
These guys are a nitemare my bill was overdue which I take full responsibility for I contacted them by email to explain my situation til then they sent another 3 emails and they kept contacting me by 3 diffrent operators through out the the space of 24 hours then they sent another email and another txt message after speaking and saying the bill will be brought up to date the following day its as thou they think putting presure on several times can makes money appear for you I feel as though there trying to intimidate me and bully tatics with there atitude.if thing are not bad enough just now
Reviewer
William Stevenson
Location
Irvine
Date
27/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
Reviewer
Miss
Location
London
Date
20/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card.
Reviewer
Jd
Location
Cardiff
Date
17/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.
-Had no WIFI for 15 days out of the 20 days I have been using their service.
-Had a seriously up and down connection during the 5 days it did 'work'
-Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
-They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
-They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
-despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.
For those who want more details:
I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.
So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.
After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.
I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.
In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
Just an outright disgusting company.
Reviewer
Will merrigan
Location
Holyhead
Date
16/01/2021
Comments:
Where do I start well I've rang italk up about moveing my services to a new address as I wanted to keep the broad band with them but unfortunately I was told they couldn't provide the services where I'm moving to so they told me I would have to pay an early termination fee as I'm still in contract with them but I stated that it was them that terminated the contract not me but they said I had to pay it as it's my fault so I cancelled my DD and only yesterday I noticed on my on line banking they set up a new DD with out my permission I've emailed them but no response from them iv informed my bank and notified the police and now they are looking in to it for me so there for any body thinking of going to italk I'd think twice as they are the worst company iv ever had any dealings with so good riddance italk mere again
Reviewer
Kakkaf
Location
Derby
Date
04/01/2021
Comments:
Tbh can't give any stars broadband crashes every single day absolutely attrocious I did contact them recently and they allegedly did checks over the phone and said there was nothing wrong with it !!!!!!!!!
Reviewer
Stully
Location
WOLVERHAMPTON
Date
29/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them
Reviewer
Linda
Location
Notts
Date
28/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
Reviewer
Anita
Location
East Anglia
Date
18/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it seems to be good tobe true then it likely is too be good to be true.
I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
Logic? None
I phoned customer service twice today. Nobody can tell me the timescale for a call back.
As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
Reviewer
Janet flanagan
Location
MANCHESTER
Date
18/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
Reviewer
Carla
Location
Uk
Date
11/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
Reviewer
Tracey
Location
Thornton-Cleveleys
Date
11/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
Reviewer
Ballurie
Location
Birmingham
Date
10/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
Reviewer
Shay
Location
South Wales
Date
07/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
Reviewer
Joanne
Location
Stalybridge
Date
02/06/2020
Comments:
Sorry if I could give a minus stars it would be diabolical service all the way worst ever broadband don't commit yourself into it awful customer service rude people only money minded don't want to help you solve issues iv had no service from I talk most of the contract so had to pay for something I have not received I have requested all my contacts with them to be sent back to me as they record calls and I will be taking this to trading standards or watch dog PLEASE KEEP WELL AWAY FROM THIS SERVICE PROVIDER
Reviewer
Hannah
Location
Coleraine
Date
29/05/2020
Comments:
Can’t give any stars at all I have never seen anything worse than italk we bought the package at £19.99 per month now we are being charged 29.94 with £8 for phone calls yet we don’t even have a house phone to call on, service is constantly cutting out or not working at all and the customer service team are no help whatsoever absolute joke of a company and should be ashamed of themselves for false advertising
Reviewer
Jflanagan
Location
Manchester
Date
27/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
Reviewer
Carla macmillan
Location
Sheffield
Date
25/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
Reviewer
Michael t
Location
Hewcastle
Date
09/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
Reviewer
Chloe
Location
Newcastle
Date
03/05/2020
Comments:
DO NOT RECOMMEND FOR ANYONE WITH LITTLE PATIENCE!!! Takes ages to load on any device even when have full bars. Can barley connect from other rooms absolute load of ****
Reviewer
sheila crichton
Location
leicester
Date
28/04/2020
Comments:
I cannot give this company any stars whatsoever, my 90 year old mother in law is with the company for her phone and I have tried to talk to them for over an hour to try and resolve an issue. No senior manager was willing to talk. So so frustrating. Appalling service.
Reviewer
Rick tic
Location
Usa
Date
24/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage
Reviewer
brian fielder
Location
poole
Date
09/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal.
Reviewer
Juli
Location
Liverpool
Date
02/03/2020
Comments:
Don’t even start me on this company!! STAY WELL CLEAR AS THEY ARE THE WORST INTERNET/BROADBAND PROVIDER EVER!!!
I’m paying £38 states £35 on their site but £38 when bill comes in! for ‘super fast fibre’ which is a load of crap, I have NEVER received their minimum, let alone what they advertise!! It’s up then down not reliable at all. So bad then it even cuts out on my Alexa when only playing a song!! Last time I’ve ever known it to buffer was probably about 20 years ago when I worked in publishing but at last then we was all connected to internet. Mine struggles with 2 Xbox consoles and 4 mobile phones (3 of which have there own unlimited data anyway) and an Alexa!! Complaint after complaint. As well as all the thing other reviews have complained about rather than repeat, same things also happened to me! Done tests, had openreach out, still awful!!
The customer service reps are not only miserable, but very rude and my god do they torment the living day lights out of you, call after call after call! Friday was a record for them two courtesy calls with in 20 mins of each other?? Then again this morning at 8am... why would anyone want a bloody courtesy call at 8am when your getting kids ready for school? Absolute joke! These nuisance calls a couple of weeks ago, where hitting 8-10 calls a day and they where the ones I answered!!
Another incident I’ve had was, I was 3 days late playing my bill which was due on a Friday on the Monday I called them up to pay on my card which I was told was £38 the payment went through then Tuesday morning they was chasing me again for a £10 late payment fee! I wasn’t disputing the late payment fee but for gods sake the next day, really? They tormented the life out of me! Never known a provider like them ever!
Sick to death of them to be honest it’s all the time now if it’s not one thing it’s another! If I’d of known then what I know now I would of never entered into a contract with them!
Reviewer
Debra
Location
Manchester
Date
28/02/2020
Comments:
I feel very very sorry for anybody who makes the decision to go with i talk for their internet. To say I have been massively let down would be an understatement. PLEASE DO NOT SIGN UP WITH THIS DREADFUL COMPANY. I was a customer for almost a year when on Xmas day 2019 my internet went down. I then waited until the day after boxing day to report the problem when I knew the office would be open after the hols. I was advised to check various parts of the equipment to check for damage etc and to also replace the microfilter, which I did. This didn't resolve the problem. New year's Eve an engineer from openreach came out and replaced the line outside. He suspected the Reuter was possibly faulty. Still no internet. In the meantime I was revising for an exam and had no access to my online course. This went on for nearly a month, my kids also asking daily when we would have internet again. So, in pure frustration I made the decision to go with Virgin Media instead which has so far been very good. I'm now receiving constant communications from i talk chasing me for over £100. I wish they had contacted me as often when I was without a service. On checking my bank today I can see they have managed to take the money, despite cancelling direct debit and getting a new bank card to stop any payments being taken. For them to believe I owe them after having no internet for almost a month and over the Xmas period and all the hassle and phone calls I went through is a liberty. To say I am livid would be an understatement. They haven't a clue what they are doing. Stay well clear !
Reviewer
Mike Williams
Location
Buckley
Date
25/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest.
Reviewer
Mrs newbold
Location
Derbyshire
Date
21/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
Reviewer
Mike
Location
Stanmore
Date
30/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating
Reviewer
Susan
Location
Kenilworth
Date
29/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting
Reviewer
Ruth
Location
Penwortham preston
Date
19/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!!
Reviewer
Babs
Location
London
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of.
Reviewer
Gina
Location
Manchester
Date
25/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them.
Would definitely recommend to stay clear of this broadband provider
Reviewer
Italkpurebollox
Location
Manchester
Date
06/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Don’t waste any time with them because sure as hell they will waste yours...
All that’s going to happen is they will give you a dsl, but that’s all you’ll get. Aside from the bills and and the multiple problems that come with signing up with them.
You will get the dsl because once they get that going they count it as being connected or live and from that day on if not the months leading up to it will be a living hell.
P.s they put you live to enter you into a contract but you won’t get internet. Just a load of bills and a 150 quid call out fee only planned by them. And a disconnection fee for a connection you’ve never had.
I dare you go with Italk. It would be the worst mistake your life!!!
Reviewer
Gary Taylor
Location
Liverpool
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Woeful service my subscription ends in a month thank god two years of hell.
Reviewer
Helen
Location
Runcorn
Date
05/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company.
Comments: