EE Home Broadband Reviews

"Upgraded to EE fibre Optic broadband from free orange standard broadband. From day one it has been the worst, unreliable broadband I've had to date. Absolutely rubbish customer service, who tell you to do the same old crap time and time again. Absolutely disgusted at this provider, can't wait for my contract to end!!!! Constand low speeds of 3 to 10mps at very very best when I was promised and pay for 39mbps!

Save yourself the crap and don't even bother!

I had a phone contract with T. Mobile. This year in May, EE got in on the act and started sending me bills. My contract was a standing order, monthly. I have no idea what the bills were for, they were outside the contract. 150 told me they could do nothing for me, that, in fact they were giving me a discount (by sending me extra bills???). I thanked them and told them....no thanks....I am bound by a contract.


Since the contract has ended, and I have actually been freed from their awful service, I am now receiving even larger bills.

I am waiting to see what they say. I have emailed customer service. They are time wasters who generate bills to send to their customers. Beware !

Biggest mistake ever. Had perfectly good service with SKY (no problems in 2 years)and stupidly swapped to EE to save seventy quid a year. Speed is very variable and the brightbox needs reset very regularly. Biggest issue though is continually losing WiFi and having to phone India to get it fixed, which is painful. Tech people are HORRENDOUS. No British equivalent for problems at all. Also they restrict downloads for most of the day, everyday. Now I am going to have to pay to get out the contract, I cannot put up with it any longer. Worst broadbrand provider Iv had in 15 years......

Absolutely shocking. The internet connection and speed is terrible. Wouldnt recommend this to anyone. If you are considering this service, please think before you switch over.

I'll keep this short and to the point.

I've experienced nothing but a solid connection with we since getting fibre with the.

However, over the last 4 days I've experienced nothing short of the worst customer service I've ever had that's mostly ruined my weekend waiting for callbacks

They seem nice enough on the phone, but they cannot sort out basic problems, they follow scripts which takes them an ice age to go through and then there is the callbacks

I've has them telling me someone will call back within 60 minutes twice which I'm still yet to receive a call.

I've had them arrange callback for the phone time (as in am instead of pm). I've had them contact me at a time I told them was innapropriate as nobody will be able to answer, I'm now left with no internet for 5 days because they cannot see its an authentication issue with our account.

Do not go with EE if you want any problem solved. Bring back British technical support, even though these tech supports in other countries are courteous they couldn't solve any basic problem that I could see from the start.

I changed from PlusNet to EE in June via Money Saving Expert (MSE) website to save money & the promise of a £120 Amazon voucher after 3 months. After providing the MAC code, changeover went smoothly for both Broadband & landline on the dates agreed. After the usual initial 5-7 days, broadband speed was same as PlusNet (which was same as BT which I had before that)- about 14-17Mb d/l + 1Mb u/l. EE has more bandwidth restrictions than PlusNet, so if you torrent, its after 1am for you!
(Reading some of the other comments on here, I have read elsewhere that changing FROM Sky & Talktalk to ANY other provider can sometimes be problematic, but can't remember the techi reason why)

Occasional (weekly) problems with unresponsive page requests (either nothing happens or new page appears after 5-10 seconds). Changed primary & secondary DNS server in router settings away from Orange to faster alternatives - Problem solved! (Namebench software gave results)

EE charged me full price for 1st month instead of offer price, after several emails & phone calls - customer support they said they knew nothing about the discounted offer but after 30 minute phone calls & call backs from managers (which I recorded for training & security purposes!!) they agreed to sign me up for a new deal, which was cheaper than the original MSE deal & assured me that the Amazon voucher would still stand....Hmmmm....my 3 months are now up, so time to start chasing MSE/"Affiliate Window"/EE or whoever for it, I can't imagine it will just turn up!

In summary, EE's reputation for c**p customer support still seems true. I came from PlusNet which is said to have some of the best.
Speed & reliability 4.5 out of 5

this is sincerely the worst service anyone can experience and a total rip off too - billing is day light robbery and you have to spend hrs on the phone to put it right! have to pay cancellation fee at the end total rip off! AVOID at all cost! slowest speed I have ever experienced rude and inefficient service and miss billing! go with virgin media!

My broadband running at 0.93 mbps at present new router new filter ee still says no problem even tho they know the speed it's running at. I've made 25+ calls to be palmed off with try this try this,this will fix it...IT DOESNT!! Was finally told yes there is a problem the tech team will ring today between 1800-2100 no surprise they did not ring..will be switching providersat the weekend ee are shocking avoid at all costs!!!! Absolute shambles

I have been with Orange broadband for several years, and the service was quite good, I was happy with it. BUT since EE has taken control the service is virtually unusable. I was getting around 3meg with Orange, now I am only getting 0.29 KBPS, which is virtually unusable. I have to sit and watch that bloomin streamer rotating. when I have called the Orange help phoneline you get someone in a call centre in India, you can't make out what they are saying, because the line is bad( not my phone) I have had enough of EE, so now I am looking at alternative broadband providers.

I had to try and call about my new contract with EE broadband, I had only set it up last evening but had a query about my call package.
I phoned, got cut off, phoned, cut off again, eventually got through to a very abrupt female with a northern Irish accent, heavens that put me off, she was so rude and I then decided to stay put with SKY Broadband. After being put on hold twice and then being transferred to a guy called Gary in Hull I was put on hold with him three times, I had enough and told him to cancel my arrangement with them, he was not helpful and this was the nail in the coffin, I thought I just couldn't put up with this shambles. After waiting and waiting, 87 minutes later I put the phone down after he told me my contract has been cancelled and he is sending me an email to confirm, this was 6 hours ago and still no email, I so hope I don't have to endure this hell again. I wouldn't even give them one star for customer service but I have to, I have no idea what the broadband is like as thank god I never got that far. It would of saved me £2.50 a month being with EE had I stayed put, I spent a fortune this morning making calls to them so I have lost money already and not even set up. Spoke to SKY and they are going to match EE and I have payed line rental with them for a year at £11.00 a month. PLEASE STAY AWAY FROM EE IF YOU HAVE ANY SENSE!!!!!!

A total disgrace. This company tells lies!. I'm mesmerized by the way this company runs, given it's a UK based provider... You would understand and accept it, if it were in a underdeveloped third world country. But as it's not... Calling themselves a service is just rude.

I urge anyone to look around before buying into any of their services, as the offers of paying less seem to be the best way EE get new customers... But once you're an exciting customer, and you're faced with a problem, you might as well talk to your nearest brick wall: least then you will not be lied to.

One word to sum up our whole EE experience; it would be: ATROCIOUS

Hopefully, I can stay online long enough to send this review. Without a doubt, EE broadband is the worst broadband service I've ever had.
Today I am going to cancel my account but I am building up the resources to phone them - always a nightmare and at my expense both in time and money.
I have phoned them on several occasions already and a protracted and difficult call ends with no resolution.
I am prepared to pay more for a better service.
Currently I can't even do a speed test because I get timed out but I might get 0.7 - 1 mb if I'm lucky. When it works a bit faster, it drops out continually. The range of the router is not what is claimed. The whole service is terrible. I would never recommend them to even my worst enemy!

Please stay away from EE fibre broad band unless you only use your internet for paying bills online or to book tickets. My speed consistently falls between 2-3 MB for most of the day and only picks up Fibre speed for few hours after 1 am. I cannot use You tube , play online or use my smart TV.

Please avoid unless you are happy to pay 20 quid a month for a dial up internet.

We have had an appalling time with EE. I was persuaded that if I changed my broadband provider from BT to EE then I would get a cheaper and equally good service. That was in August. It's now mid-October and we haven't had a phone line for almost two months because of their total uselessness. First of all I waited whilst the line was turned on...I provided the MAC code etc. the day of the line going active came and went with no connection taking place. I phoned and was told that they hadn't processed the order as BT had cancelled my line. I asked why they hadn't told me that they had stopped my order. They said "yeah, we should have told you"!! I also said, how come you didn't organise it to be turned back on? I was told that a mistake had occurred, that they were sorry and that they would reorder it and give me a free month. Somewhat mollified I ageed and waited for two more weeks...this has now happened three more times! No one at EE has ever contacted me to explain that there has been a problem, I have always had to contact them to find out what is going on. i am now stuck as if I try and go with a different service I'll have to pay for my line to be turned back on. I am so furious and wish I had never gone near EE broadband.

Utter trash, avoid at all costs.

None of the technical support that you will get to talk to have any real idea about how Internet infastructure works outside of the general help booklets they receive to help them with the majority of low level issues.

Draconian TMP's leading to horrendous (and I mean utterly moronic) latency spikes, short term dropouts and packet loss to every service imaginable because as stated before - whoever set up their Net Inf in the first place must have been a tool, as in - an actual tool, like a wrench or screwdriver with the most basic of cognitive functions.

If you are in desperate need of a stress enhancement tool, or a reason to really let off some steam - apply today for EE broadband.

If however you are a sane, normal human being - avoid them like the bubonic plague and act like it's the mid 1300's.

been with then from august. left sky broadband because ee were doing a great deal i got 4-5mg with sky but ee can only
manage 1mb completly useless for anything
been trying for weeks to get it sorted
help line is hard work as from abroad

Hoped I wasn't getting into anything awful reading all the reviews, but so far EE have been great (2 months in so far)
My only annoyance was that I took a day off for the initial engineer visit. The guy never attended my house BUT he attended the box (this is communication issue with Openreach) and to be fair the guy sorted the box in the road and the attended my house three days after as promised. EE customer support were great.

There are horror stories on here, but there will be in most places.

DO NOT JOIN THE CONNECTION SERVICE IS APPALLING YOU WILL BE PASSED FROM PILLAR TO POST WHENEVER YOU RING AND GET NOWHERE DO NOT PUT YOURSELF THROUGH IT I AM ON DAY 2 AND 4 HOURS ON PHONE AND BEEN ROUND THE WORLD

If only I'd read these reviews before I switched to EE! On switchover day I received a text to say my broadband would be switched on 8 days later and a call to customer service did nothing so my first experience of EE service was to lose my broadband for over a week. Asked customer service if they had a formal complaints procedure and was given an address to write to but weeks later I've still not had any response whatsover. Today I've had an email from them saying I've missed my first payment because my credit card may have expired (it hasn't) and therefore I owe them an administration charge. Link to 'update payment method' online doesn't work so I can't check what details they have wrong. I phoned customer service just now to sort it out that way but after 20 mins of queuing the phone went dead. I don't think I've ever known a more inept company in my life.

I am ashamed to give this company even 1 star. Customer Service is terrible. They are all indian or polish, internet is the worst I have ever witnessed. I like to play games and it's just impossible to play games. I had to call them up 3 times with in just 3 weeks of being with them. the internet shouldnt have the privilege of being called internet. It's absolutely absurd, I am ashamed to tell people I'm with EE because it's just a mess of a company. I cannot believe they have the cheek to call themselves best internet in UK ! >DON'T GO WITH THEM<