EE Home Broadband Reviews

This is by far the worst broadband provider I have ever used.

I was told by email and text that 'Everything was good to go' and that I would be connected on a certain day. This never happened. So, of course, I phoned EE to find out why I was not connected and I was told that an engineer had to make some adjustments the next day. No one from EE had called to let me know this, no text or email.

So I have had the broadband for a 6 weeks now and it has finally ground to a halt. Download speeds of 1.8mbs being the norm, while I am promised a minimum of 17mbs.

Several calls from someone, obviously not in this country, have proved pointless. I am going to switch providers even though I am 'tied' to an 18 month contract. They can take me to court if they wish as they are not providing the service the promised.

Truly pathetic company, promised everything, delivered nothing.

The broadband connection I get is horrible as you can only get one device connected at most times

Thought I would add a decent review to counter balance the negative. I was offered to upgrade from broadband to fibre broadband. Negotiated a decent deal (comparatively), £30 for 12 months then £39 for 6 months for 38mb unlimited and anytime calls. The router arrived in three days. I was expecting some engineer to fit it but when my internet shut down last night I simply plugged in the new router and in about 10minutes I was up and running again. At which point I got an email telling me I had moved over to the new plan. Might have been better to send me the email before they switched me over !! Otherwise so far so good.

An absolute con. If you are reading this, heed my warning. EE broadband could be the slowest most unstable connection I have ever had since the good old dial up days.

My girlfriend was targeted whilst walking through a market place by an EE rep who was situated at one of their promo stands. Not knowing much about tech or how the internet actually works, they told her how our current provider (sky) would ‘slow’ you down at peak times. Please bear in mind that we never had an issue with sky broadband, ever! She was told that EE was cheaper, faster and more reliable with no slowdowns at peak periods.

I was blissfully unaware that she was changing providers as I was planning to move in 2 weeks later. I am a gamer, so the internet is massively important to me. From day one, it was been consistently terrible. You can do one thing at once. Either play my game, or use the on demand service on our sky box. If we download one TV show from sky that’s it, no phone facebook or anything for the next 20-30 minutes whilst it downloads. Never had this issue with sky.

We contacted them and they said they did a test and ‘fixed’ our line. What a load of rubbish. I asked what they fixed and they just said it was ‘fixed’… It is still terrible and what is worse is the 18 month contract you a tied into. I would give anything to travel back in time and trip the EE rep up before getting to my girlfriend.

I was a customer of Freeserve, which became Wanadoo, which was taken over by Orange and - finally - EE when this took over Orange. My association with EE continued until the end of June 2016, so I think it fair to say that I gave them a chance! I received a discount on the price of our broadband/landline due to the prolonged association with the company; EE are also my mobile phone provider which also meant the cost was slightly cheaper.

Our broadband got progressively slower and slower, until it regularly ground to a complete halt virtually every evening. Numerous calls to customer services were answered by people with a frustratingly poor grasp of English; although they did try to help, nothing they did resulted in a prolonged improvement and I was left with having to unplug the router from the power supply every night to re-boot it - not what anyone wants when they are in the middle of playing a game or downloading a large file, for example.

I gave up a couple of months ago and found another supplier who could offer a better service for about the same price.

DO NOT GO WITH EE!!!!!
We use our 3g or 4g from mobiles as two routers make no difference, engineer useless, customer services generally poor. Favourite phrase from phone engineer "Is there a wall in the way of where you use the wifi?" "yes" "well there's the issue!" SHOCKING!

Have had good speeds with ee at 18mb on adsl but upgraded to fibre as cable runs nearby . even with reconfiguri9ng router the router does not accept fibre is available so speed remains dogedly the same new router being sent but one onl;y hopes this wotks they are not best routers as do no have usb 3 but then are free

I had faster more reliable internet 15 yrs ago! What EE offers is dated and useless! EE wifi is so incredibly frustrating, I don't know how they can offer such poor service.
I regularly post videos to youtube and the upload speed is so bad (0.96) it will take 3 hrs to upload a 2-3 minute video, and whilst it's uploading, you can't browse any other pages or pretty much use the internet at all. Not the upload or download speeds they promised, yet they don't seem to be doing anything about it. Its even worse in the evenings so I can pretty much forget about streaming videos from Netflix etc.. I'm not the only one who feels this way, but 1 star is incredibly generous for such appalling internet service. I'm not in a remote area, I live 10 minutes from Portsmouth so there's no excuse for ripping off customers like this with empty promises.

I would not recommend EE. It took us almost 2 months to go live after being told it would only take 14 days. Kept being told different things after filing complaints in the end we got credited for the first 2 months after that we kept getting told our bill was outstanding when we was told we didn't have to pay for them because of the problems we were having. Then they just cut us off and closes out account without any formal notice! I couldn't even check my bills online their site it very confusing and customer service isn't all that great. I have moved to Virgin today.

Do not use ee they are shocking 3 month I was with them 18 phone calls broadband running at 3.8 to be told there nothing they can do !!! when I was promised over 25mb. opened 6 complaints which were closed before being delt with. Cut off after holding for over half an hour 4 times . Promised to be called back by managers had 2 engineers out and they could do nothing . In the end I got £40 compensation, and upgraded to fibre for an extra £2 a month. Their customer is shocking managers included.

Fantastic

Switched from BT this week. BT Infinity consistently around 30Mbs. EE hovers around 8 :(

Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
DO NOT USE EE you will regret it as soon as my contract ends im out
And to all you EE worst of the worst

If I could give a minus star for them all I would. We have been with EE since February, the Internet signal is rubbish so we decided to go for fibre. They kept saying we would be connected time and time again and now they have finally decided, 4 months down the line, that we cannot get fibre so we are left with a signal that, at most, is 0.2. This is no good for anything.

Trying to upgrade to fibre because our best speed is 1.8Mbps. 7 weeks on still not connected, twice they have had the order rejected because they inputted the address incorrectly. Still waiting. Hopeless service, over one and a half hours on the phone so far. I think I will have to cancel it and go to a better provider.

You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016

Worst customer service and support I have ever experienced.

I was supposed to be connected as I moved in to a new flat but they had connected me to the wrong Exchange so I had to wait 10 days before getting internet. After 3 weeks my broadband was cut off, it took them 3 days to work out that BT had disconnected me for "unknown reasons", promised to get me reconnected, after 1 week of no contact I phoned and was told nothing had been done about reconnecting me so they would action it immediately. After all this it is 2 weeks later and I still have no broadband and they have no idea what is wrong. Don't bother with them.

Totally waste of time and money and your health, They will never listen to you positively, Very bad in all aspects, Just veer away from them.

It has been so bad that I would never recomend anyone this company:
First: after waiting for 3 weeks, They put wring our adress in their database and the router and the enginner never came.
Second: after their mistake, we had to wait, AGAIN, more than 2 weeks for the next appointment. One day before the engineer was supposed to come, the router had not come yet, in fact, the router has never come.
Third: obviously, one day before the enginner was supposed to come I cancelled everything, and which is my surprise when I discover that the day after cancelling it They have charged me the hole month. Un believable.

Very very bad company.

We changed from BT as they offered the same speed for a much lower price. We are supposed to be getting 35 Mb/s however from speed tests done at various times I struggle to get 5 ... most getting 2-3. EE themselves have tested it and got 6 ... at 11am on a weekday. They have sent two engineers, neither of whom know how to fix the problem and have said it's probably because the cable has broken a few times so they have made new connections and each connection reduces the speed. So why weren't we told this before hand?? Why are we paying for 30+ and not even getting 5! I can't play any xbox games online as it is sooo lagging. I can't watch a 30s video without it buffering 10 times. EE have royally f****d us over.