EE Home Broadband Reviews

Having switched broadband between Sky, BT and Talktalk I had mistakenly formed the opinion that it didn't really matter who your provider was. They were all much of a muchness, just get the cheapest deal. Then I switched to EE on an 18 month contract. Big mistake! It's like a trip back in time to the good old bad old days of dial up. Was dial up this bad? Never again, all the one and no star reviews are accurate. It's truly shocking.

If you are thinking of getting ee I would highly recommend against it. I have never had such a bad broadband in my life it's the slowest nothing will download for me. All my movies end up buffering for most of the time which pisses me off. They will cancel the contract for 180 pounds but we want to cancel on the grounds that our contract states we are to get 78mbps and we don't even get 1.2mbps. Please never use ee they are as close to scammers as PPI. Worst service. Disgusting service. There licence should be taking off them.

Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.

I just cannot use this EE broadband because it is too slow to work. It takes ages to log on, it takes ages to download an email. That's a s far as it goes. Try to download a busy site of a video and there is no chance. What kind of garbage broadband is this!!! I am so sick to death of complaining to there technical department. After 4 months of complaining nothing is better...NOTHING!!!! I got this as a fixed term and fixed price contract for 18 months and they have put the price up!!!! EE is a SCAM!!!!! KEEP AWAY FROM EE!!!!!!!

This is digusting broadband, too slow for any useful purpose. I am sick of complaining to their idea of customer services. Reall bad broadband. cannot watch a video and basic internet functions are slowed down to a level that means they virtually do not work. Too slow to even use one device properly. Literally!!
DO NOT CONSIDER EE AS A BROADBAND PROVIDER!!! It is truely terrible!

EE home internet is **** have had nothing but probs with them can't stand this company it needs shutting down there a waste of time and money

I'll make things real simple. If you want to log on quick, if you want fast downloads, if you want reliable download speeds, if you want to get to your inbox fast, if you want to download and upload fast, if you want to watch TV reruns, if you want to watch/stream videos, if you use a Amazon firestick, in fact if you want any kind of decent Broadband.....then DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!

The service and the product is not fit for purpose

Shit internet and shit services they have to shut that company .the baddest I have ever seen

I was persuaded to change from Virgin (home phone/TV/ and Broadband)contract )after visiting the EE store in Harrogate were we had a mobile phone contract They sold us a complete contract for the above on a cheaper cost.
We were very satisfied with Virgin.WHAT A MISTAKE!!!
My printer is continually not accessible due to broadband failure,Our TV is OK unless I try Amazon or Netflix and they refuse to send anyone to help us (2 pensioners)

This broadband sucks!
Slow doesn't cover it!!!!!. It just is not fit for the purpose. How can EE call broadband that is this slow a Broadband Connection. Oh, and don't forget the comedy show that passes for customer services that is able to do Nothing!!! Oh! And don't forget the price hike mid contract on a "fixed price for 18 months" contract. Wow...There are so many Cowboys working for EE they should be in a Western.

Bloody diabolical. Literally the worst provider I have ever had. Internet fully drops out at least twice a day and all they can say is “you’re too far from the Exchange.” May as well tell me to finger my arsehole.

Total garbage broadband with the slowest download speeds in existence. With a No Hope technical team that adds to the misery. Total garbage company....JUST AVOID AVOID AVOID!!!!!

My internet stopped working 15 days ago . I am told by EE engineers that they cannot find a password to reacavate my account . WTF , NO RESOLVE OFFERED , VERY POOR CUSTOMER CARE , I have no alternative but to leave this Isp

The Broadband download speeds for this ISP have diminished month on month, until now I barely exceed 1.2Mps. This is outrageous! Countless times I have complained, the router has been changed, EE says it has done this and that and yet the download speed is still appalling.
There are two points to be noted here:
Firstly that the speed used to be much higher.
The second point is that with my previous ISP the download speeds....for the same line and set up....were around 24Mps.
So, either there has been a cataclysmic disaster with EE.....which means they should have repaired it OR there is a policy of constricting download speeds to existing customers. The moment this contract expires I am leaving for good.

Never have I had such a slow download speed since the days of narrowband in the nineties. I have repeatedly complained to the EE service dept but nothing has been done. I am 6 months into an 18 month contract and I am really unhappy with this Company. My mate is an IT analyst and he tells me that he believes that EE deliberately squeezes the download speeds to allow more people to use the same pipe and that is illegal but no one can prove it. My download is around 1.4Mb/s. That makes watching videos impossible, and not more than one device can be used off a router. I never had this problem with Talk Talk and I thought they were bad.

EE broadband really is disgraceful. All the time it is crawling pace downloads, my Amazon Firestick worked great with SKY but now I cannot watch a video without stuttering or freezing completely. The line is the same, all thet has changed is the provider! It is impossible to upload an email with an attachment and generally, all of the time the download speed hovers around 1.2Mbps, that is disgraceful. No matter how many times I complain to EE's idea of a customer services department, nothing improves. They want me to go to fibre....but when they sold me this package, EE assured me that my downloads would be at least as fast as my previous provider (SKY). That is a blatant lie! EE broadband cannot support more than one device at a time and in fact CANNOT EVEN SUPPORT ONE DEVICE! Oh, and to add to the tissue of deceipt, they have increased my contract fees mid way through a "Fixed Price Contract".
AVOID EE COMPLETELY!!

If you have a problem with EE broadband speed, particularly upload, replace the terrible bright box 1 router. I started using the technicolor I got from SSE 3 years ago and the problem with unusable slow upload has disappeared. I feel sorry for the people working on the customer service line. They can't say that the supplied router is rubbish and you need to use something else to get reasonable service.

Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!

EE is a company that is incapable of delivering the ISP service that it says it provides. Incredibly slow download speeds of little more than 1Mb/s make this broadband barely useable. I was mis-sold this contract! It's customer services department is also utterly incapable of doing anything about it. I would not have believed there could be an ISP in the UK, that could be allowed to trade and be this awful!!!!.
My simple advice to you, if you are looking for acceptable reviews, with a mind to choosing a broadband provider, is DO NOT USE EE!!!!......Ever!!!