Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Chris
Location
Bordon
Date
18/07/2018
-
Reviewer
Rachel
Location
West sussex
Date
18/07/2018
Comments:
Intermittent connection, lack of customer service -
Reviewer
Ms Lydia N Livingston
Location
bournmouth
Date
18/07/2018
Comments:
Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them. -
Reviewer
Jane Caddis
Location
Glasgow
Date
18/07/2018
Comments:
The broadband speed is slow at times I think it could be better -
Reviewer
Julie bailey
Location
Merthyr tydfil
Date
18/07/2018
Comments:
Very reliable service of broadband ,would recommend direct save to family n friends -
Reviewer
Sandra Martin
Location
Redcar
Date
18/07/2018
Comments:
Sometimes slow -
Reviewer
Rob MacManaway
Location
Isle of Iona
Date
18/07/2018
Comments:
I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
The local speed is low but that is not particualr to any 1 supplier -
Reviewer
Patrick KwK
Location
London (Islington)
Date
18/07/2018
Comments:
Very very slow. -
Reviewer
Alan V
Location
Buckinghamshire
Date
18/07/2018
Comments:
Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend -
Reviewer
George
Location
Scotland
Date
18/07/2018
Comments:
Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider. -
Reviewer
m.h.moffat
Location
Cockermouth
Date
18/07/2018
Comments:
keep losing the internet connection -
Reviewer
Brian Taylor
Location
Aveley
Date
18/07/2018
Comments:
Very Good service, a bit now thrills but I get what I pay for.
-
Reviewer
sami
Location
london
Date
18/07/2018
Comments:
Great sales team -
Reviewer
Caroline Tombs
Location
Portsmouth
Date
18/07/2018
Comments:
No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them. -
Reviewer
Daniele Montagliani
Location
Date
18/07/2018
Comments:
Good broadband -
Reviewer
Gareth Hallows
Location
Connah's Quay, Flintshire
Date
18/07/2018
Comments:
Excellent, very happy with the service,had no problems. -
Reviewer
Mrs Ray
Location
Hethersett, Norwich
Date
18/07/2018
Comments:
Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
-
Reviewer
John
Location
Worthing
Date
18/07/2018
Comments:
No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent. -
Reviewer
Vicki
Location
London
Date
18/07/2018
Comments:
Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat -
Reviewer
Brendan Donnelly
Location
Harrietsham
Date
18/07/2018
Comments:
Poor Servicervice, Slow Speed, Over Priced
Comments:
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.