Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
J.park
Location
West lothina
Date
18/07/2018
-
Reviewer
Mrs Shears
Location
SHEFFIELD
Date
18/07/2018
Comments:
Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service. -
Reviewer
Ricardo Apollonio
Location
Tooting - London
Date
18/07/2018
Comments:
So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!! -
Reviewer
Chris Spreckley
Location
Birmingham
Date
18/07/2018
Comments:
Having been with other broadband companies, I find Direct Save the best; both with cost and service. -
Reviewer
Cynthia Lane
Location
Gloucester
Date
18/07/2018
Comments:
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear -
Reviewer
robert wilson
Location
cheadle hulme
Date
18/07/2018
Comments:
after poor start things are now OK -
Reviewer
Martin
Location
Suffolk
Date
18/07/2018
Comments:
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though. -
Reviewer
Peter Dale
Location
Dalnabrec
Date
17/07/2018
Comments:
Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service -
Reviewer
richard presley
Location
92 tatlow road glenfield leicester
Date
17/07/2018
Comments:
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work. -
Reviewer
Andrew Telfer
Location
Grimsby
Date
17/07/2018
Comments:
Great price and a terrific company! -
Reviewer
PETER DAVEY
Location
FELTHAM MIDDLESEX
Date
17/07/2018
Comments:
Broad band tend to cut out every so often. -
Reviewer
Tash
Location
Kent
Date
17/07/2018
Comments:
Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider. -
Reviewer
julie
Location
Leatherhead
Date
17/07/2018
Comments:
Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable. -
Reviewer
brian
Location
castle douglas
Date
17/07/2018
Comments:
my broadband speed is very slow,I have been supplied with a new router but it made no difference. -
Reviewer
AB
Location
Cambridge
Date
17/07/2018
Comments:
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day. -
Reviewer
Jen Morgan
Location
North Shields
Date
17/07/2018
Comments:
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning. -
Reviewer
Arthur r c Gaston
Location
Dollar
Date
17/07/2018
Comments:
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them! -
Reviewer
michael Strover
Location
Ashford Kent
Date
17/07/2018
Comments:
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing -
Reviewer
Ben
Location
Worcester
Date
17/07/2018
Comments:
Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds. -
Reviewer
Susie Y Hill
Location
Clacton-On-Sea
Date
17/07/2018
Comments:
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
Comments: