Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
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Reviewer
Iain
Location
N Ireland
Date
31/01/2012
-
Reviewer
Tom
Location
Orpington
Date
21/11/2011
Comments:
Dreadful company. With them 4 years and they were initially ok but has gone down in terms of pretty much anything you'd want to judge a provider on. -
Reviewer
Tom
Location
Orpington
Date
07/11/2011
Comments:
DST are best avoided. I signed up in 2007 and was initially pleased with their efforts to improve my broadband speed although they never got it better than about half a meg without the line dropping out constantly, but at least they tried and customer services were reactive. When the line went down completely last winter it took weeks to fix with dreadful service levels in response to the problem and now I'm struggling to get anyone at their end to recognise that the fact that I gave notice to cancel service means that I shouldn't have to pay a charge for cancelling without notice. -
Reviewer
munchx87x
Location
uk
Date
28/09/2011
Comments:
do not use these not only do you get harass you if you have a late bill and explain there threaten you are very rude and bar your phone -
Reviewer
Jonathan Sklan-Willis
Location
Manchester
Date
30/05/2011
Comments:
I was promised that the "service" would be connected on 20th May 2011. On 27th May 2011 I returned home (I was away for a week) and the line rental was with DST, but the broadband was not working. It seems they botched up and it has been delayed till 2nd June.
Their customer "services" were useless. Calls that they promised to return weren't returned.
Avoid at all cost! -
Reviewer
jim
Location
preston
Date
19/06/2010
Comments:
canot recommend them -
Reviewer
puffalump13
Location
west sussex
Date
01/06/2010
Comments:
VERY POOR CUSTOMER SERVICE,
Comments:
My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.
Always a very polite and fast response ro calls.