Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Jean Rhodes
Location
Thirsk, North Yorkshire
Date
17/07/2018
-
Reviewer
Eirlys Goode
Location
Sutton Bridge, Lincolnshire
Date
17/07/2018
Comments:
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider. -
Reviewer
Lilley
Location
Teeside
Date
17/07/2018
Comments:
Good service 72 mbps broadband and very competitively priced. -
Reviewer
John Meggison
Location
North East England
Date
17/07/2018
Comments:
I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse. -
Reviewer
T.Dent
Location
Stockbury Kent
Date
17/07/2018
Comments:
Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas. -
Reviewer
Danny
Location
Oldham
Date
17/07/2018
Comments:
Itemised billing! Clear pricing and good service. -
Reviewer
E daniels
Location
Brundall norwich
Date
17/07/2018
Comments:
Generally quite good -
Reviewer
Jeannette Lowden
Location
ROMNEY MARSH
Date
17/07/2018
Comments:
I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes. -
Reviewer
Johnybgood
Location
Warrington, Cheshire
Date
17/07/2018
Comments:
Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them. -
Reviewer
Helen Caswell
Location
Norwich
Date
17/07/2018
Comments:
Good supplier but speed poor even after an alleged improved fix -
Reviewer
Iain Field
Location
South West England
Date
17/07/2018
Comments:
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous. -
Reviewer
Alex
Location
West Sussex
Date
17/07/2018
Comments:
Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past -
Reviewer
Catherine Hibbert
Location
Dover
Date
17/07/2018
Comments:
Good reliable service -
Reviewer
Pallavi
Location
Leicester
Date
17/07/2018
Comments:
Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved. -
Reviewer
Roger Bowman
Location
Penzance
Date
17/07/2018
Comments:
A couple of times I've had a problem with my router so I've called the tech support people at Direct Save and they have talked me through, step by step, how to fix the problem on both occasions. Very patient, very courteous and left me feeling I had just experienced PROPER customer service. I'd highly recommend Direct Save. Such a relief after years of BT ! -
Reviewer
peter durrant
Location
Cambridge
Date
17/07/2018
Comments:
Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier. -
Reviewer
Alexander Galbraith
Location
11a Main Street Roslin Midlothian EH25 9LD
Date
17/07/2018
Comments:
This is what my limited knowledge say's -
Reviewer
Gary T
Location
St Helens
Date
17/07/2018
Comments:
Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5. -
Reviewer
Albert
Location
Portslade< Hove
Date
17/07/2018
Comments:
been great at affordable price not had a single problem -
Reviewer
Michael Sterling
Location
Rotherfield East Sussex
Date
17/07/2018
Comments:
A tad expensive but OK
Comments: