Direct Save Home Broadband Reviews

Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.

Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.

Very happy with price and service.

Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop

Only gave 3 * has can't get broadband signal upstairs to great

Happy whit the service

Expensive

Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!

PC often sluggish getting started but not really a problem. Recent problem with new router but excellent and thorough help from technical staff.

If I could give them 0 stars then I would. Bad customer service, endless helpful phone calls to get my WiFi started, paid for WiFi that didn’t work for 11 weeks,

Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.

Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything

Have to keep rebooting system and works fine but need router moving

very good company to deal with and great service and advice

Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.

Overall a very reliable service with staff who are kind, helpful and patient!!

Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative

Improved once we upgraded.
Moving house was a little hard work especially as we moved on the same street and the process took a long time but once up and running all was well.

As good as it can be given the broadband speed available.

DIRECT SAVE TELECOM
I have held off writing this review as I had taken this company to a Small Claims Court and was awaiting the court’s verdict which was in my favour. They did not even bother to attend.
Fist of all I totally agree with hundreds of negative reviews posted for this company On Trust Pilot & Broadband.CO.UK. There are some positive reviews which are clearly planted. They are mostly described as Cheats, Liars, incompetent, vicious and thieves.

It is interesting to note that this company has not bothered to reply to any of these allegations. If you are thinking of complaining to the CEO of this company, do not bother, you will be simply redirected to one of their so called managers who according to an indigenous saying “, Can not even organise the proverbial piss up in a brewery.” The CEO in association with his directors is probably the prime mover of all the scams. One of the reviewers has researched this company on the Companies House Register & discovered that 6 directors have resigned.

With hundreds of negative reviews it is impossible that the CEO is not aware of the scams. The company is a total fraud.

As mentioned by one of the reviewers on Broadband CO UK that how it is possible for such scams not to be picked up by relevant authorities and company not closed down. This still remains a mystery

My problems with this company started immediately after I signed up on Internet and after telephone conversations around 28th December 2017.As described in other reviews that they lie on the phone which was also true in my case.

They could not meet the tatget date on which broadband was to go active. I informed them that under the Consumer Protection Act 14 days cooling off period I was cancelling the contract. Their response was that the Company had complied with the 14 days cooling off period and as such cooling off period did not apply. This of course was untrue.
. This Company is not an Internet Service Provider. The most relevant definition to describe this company is that they act as Brokers. As such they are not in a position to provide a start date and provide any relevant customer service as it is impossible for them to know what is going on with the third party Internet Service Provider they have contracted from.

When I queried a start date from Direct Save Telecom,. I was advised that we still have to order the Broadband. At this stage alarm bells started to ring and subsequent follow-up actions took place which eventually resulted in a small claims court action against the company.

In their litigation the company was completely ignorant of Consumer Protection Laws and even submitted to the court a statement saying that in this case the consumer law was not relevant which must have sunk them from the very beginning of the court case. They also submitted entire correspondence, around 40 documents with me and the third party contractor TALTALK. No one bothered to read what was relevant. Proverbially they shot themselves in the foot.
.
After a client has signed up, the company shops around for the cheapest ISP provider and buys directly from them to subcontract that service to an unfortunate consumer who has signed up .

Therefore the Company is not in a position to provide a satisfactory customer service as they must refer to the actual provider which in every instant which is not them. That is why some reviews complain of non existent Customer Services.
In my particular case the actual provider was TALK TALK. Why should any one want to sign up with TALK TALK through a broker.

You would not normally be given this information. I only know as they had to provide documents to the court & duplicates to me. In their panic all the correspondence concerning this case were sent to the court and me. One if these document was their invoice from TALK TALK for setting up this service. So much for their competence.

Direct Save Telecom hook people in by advertising on the internet for providing a full service at £17 a month and claiming that this is the lowest rate for a broadband & telephone service.

This is obviously not true. In my case I was asked to pay £50 FOR A TELEPHONE CONNEXION which would be repaid. It was not, any queries regarding were ignored. This is part of their heist.

After that a direct debit of about £50 monthly was set up on my account. No invoice was provided. I of course cancelled this; the company reacted by cutting off my internet and telephone. They would not restore these until the direct debit for £50 was restored. A far cry from the advertised £17
.
I then tried to get connected with SKY & VODAFONE. Both of these were blocked by the company .This was due to the fact that they control the BT telephone number to my house, despite the fact that SKY would have paid up to £75 for transfer of the service. This has also been mentioned by other reviewers. Once you have signed up with DIRECT SAVE TELECOM, they control the BT land line and will not transfer the line to any other provider. As such no other ISP can take over the service. DIRECT SAVE TELECOM is hell bent on stealing maximum amount of money from you.

I was determined not to be cheated and looted by this company. As such I contracted with VODAFONE for a temporary mobile broadband which is not bad value when their special offers are available.
As previously stated I was determined not to be a victim of this company. I then realised that my house had a cable connexion and I could sign up with Virgin who normally are very expensive but a special offer on £29 monthly steered me that way.

Just to make it clear that Virgin has their own telephone service and do not need a BT LAND LINE. I was up and running in about 72 hours.

This did not stop DIRECT SAVE TELECOM. The continued to bombard me with bogus invoices and silent phone calls twice daily and finally with an invoice for early termination and allegedly unpaid invoices. These invoices kept coming even though the company knew that Court Proceedings had been initiated.

After all the harassment the Company finally referred me to a Debit Collecting Service. I replied to them by writing one sentence on the face of their letter, saying that a Court Hearing was scheduled for this case and they must wait for the verdict of this case So far I have heard nothing more

Finally it is not practical to refer to all the facts but however my final words are which other reviews have also mentioned.

Read all the reviews and do not touch this company with a barge pole as hundreds have described them as Cheats, Liars and thieves on BROANDBAND CO.UK & TRUST PILOT .This includes on of their former employees who posted on Broadband Co. UK

This review has been written by 82 years old who refused to be swindled.

DIRECT SAVE TELECOM IS NOT AN INTERNET SERVICE PROVIDER.