Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
Direct Save.
How Direct Save compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
-
Reviewer
Bradley
Location
Rochford
Date
17/07/2018
-
Reviewer
Lee Bryson
Location
Glasgow
Date
17/07/2018
Comments:
Broadband could be better -
Reviewer
Claire Eyre
Location
Derby
Date
17/07/2018
Comments:
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed. -
Reviewer
Mike
Location
Oakham
Date
17/07/2018
Comments:
A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good. -
Reviewer
George Plummer
Location
Poole, Dorset
Date
17/07/2018
Comments:
trouble free and good value -
Reviewer
Natasha Nicholson
Location
Wigton Cumbria
Date
17/07/2018
Comments:
Broadband has been unbelievably slow keep on having to reset box to even get slightest signal -
Reviewer
Brian
Location
Leeds
Date
17/07/2018
Comments:
It is necessary to monitor market prices at all times -
Reviewer
HAYLEY maher
Location
Bolton
Date
17/07/2018
Comments:
Very pleased -
Reviewer
Olode
Location
DA1 5UG
Date
17/07/2018
Comments:
Horrible. They collect your money and deliver you the worst service ever. Stay away. -
Reviewer
Jean White
Location
Central Scotland
Date
17/07/2018
Comments:
I have had no problems with this supplier and it is much cheaper than my previous one. -
Reviewer
Mick cooper
Location
Maidstone
Date
17/07/2018
Comments:
Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras -
Reviewer
Roy Inglis
Location
Morpeth
Date
17/07/2018
Comments:
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers -
Reviewer
anna mccreadie
Location
dumfries
Date
17/07/2018
Comments:
very pleased with the service. prices are good -
Reviewer
Alex
Location
Teddington
Date
17/07/2018
Comments:
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around. -
Reviewer
Dana
Location
Essex
Date
17/07/2018
Comments:
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
-
Reviewer
Cher Grant
Location
Berryfield
Date
17/07/2018
Comments:
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult. -
Reviewer
mohammed drammeh
Location
LONDON
Date
17/07/2018
Comments:
i have no complaint only satisfaction they deliver better than BT and SKY -
Reviewer
Pip
Location
MK
Date
17/07/2018
Comments:
The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them. -
Reviewer
Roger Shallcross
Location
Andover
Date
17/07/2018
Comments:
because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money -
Reviewer
Bruce Luffman
Location
Ballater
Date
17/07/2018
Comments:
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
Comments: